임상간호사의 감정노동과 행복감의 관계에서 회복탄력성의 매개효과 = The Mediating effect of Resilience on the Relationship between Emotional Labor and Happiness of Clinical Nurses

다국어 초록 (Multilingual Abstract)

Purpose : The purpose of this study was to investigate the mediating effect of resilience on the relationship between emotional labor and happiness of clinical nurses.
Methods : A descriptive, cross-sectional study was conducted with 224 clinical nurses who have one or more years of clinical experiences from four general hospitals in D city in Korea. Data collected from the survey using self-reported questionnaires were analyzed by descriptive statistics, Pearson’s correlation coefficients, and multiple regression analysis using IBM SPSS statistics 21.0 program.
Results : There were statistically significant correlations among variables; a negative correlation between happiness and emotional labor, a positive correlation between happiness and resilience, and a negative correlation between emotional labor and resilience. Meanwhile, resilience had a partial mediating effect on the relationship between emotional labor and happiness. That is, resilience can play an important role between emotional labor and happiness of clinical nurses as a mediator.
Conclusion: Considering the findings of this study, developing programs that can improve resilience of clinical nurses who experience emotional labor are needed to increase their level of happiness.

목차 (Table of Contents)

• 서 론 ··········································································· 1
• 연구의 필요성 ································································ 1
• 연구목적 ······································································ 3
• 용어정의 ······································································ 4
• 문헌고찰 ·······································································5
• 행복감 ········································································· 5
• 감정노동 ······································································ 6
• 회복탄력성 ··································································· 7
• 연구방법 ······································································· 9
• 연구설계 ······································································ 9
• 연구대상 ······································································ 9
• 연구도구 ······································································ 10
• 자료수집 ······································································ 11
• 자료분석 ······································································ 11
• 연구결과 ······································································· 13
• 대상자의 일반적 특성 ······················································ 13
• 대상자의 감정노동, 회복탄력성, 행복감의 정도 ··············· 15
• 감정노동, 회복탄력성, 행복감의 상관관계 ···························· 17
• 회복탄력성 매개효과 ······················································· 19
• 논 의 ··········································································· 21
• 결론 및 제언 ································································· 23
• 참고문헌 ······································································· 24
• Abstract ······································································· 31
• 부 록 ········································································ 33