스포츠 관련형태에 따른 스포츠 행정 만족도에 관한 연구 = (The) study on satisfaction with the administrative service of sport and leisure organizations according to sport types

다국어 초록 (Multilingual Abstract)

This study gives analysis that how participators in sports feel satisfaction on the administrative service of social physical training and the difference of recognition on the administrative organization, the purpose is to give basic information to consider welfare program service for the local resident in the times of local administration.
To be conducted, the subjects of study are selected 287 male, 138 female among the persons in sports club reside in Gwang-ju, self employed persons related to sports things and physical education professor and/or teacher. The data has been collected by inquiry survey form, and analyzed the data by statics technique of T-test, ANOVA and so on used SPSS for Win V7.5.
The results came to be concluded as follows.
1) According to the gender group, female showed higher the degree of satisfaction in total parts than male, specially, the degree of satisfaction on the personal service is the highest.
2) According to the ages group, the personal service above the fifties and faculty equipment supply, the informational service in the forties, and offer event service in the thirties showed high order.
All of them have little response to the expected contribution of social physical development, so they showed negative recognition on it.
3) According to educational grade, the university graduated showed high on personal service, informational service and event offer service, the post university graduated showed the most satisfaction in the faculty offer service the high school graduates showed much higher then other group in the expected contribution of social physical development.
4) In the pattern group related to sports, self-employed person related to sports showed the least in the service of faculty equipment, but they are the highest in all the factors which have significance level.
5) In the participated frequency of sports activity, they showed that the more participated frequency of sports activity, the higher degree of satisfaction in the informational service. The rest factors, however, have little significant difference.

목차 (Table of Contents)

• 목차 = ⅰ
• Abstract = ⅳ
• Ⅰ. 서론 = 1
• 1. 연구의 필요성 = 1
• 2. 연구의 목적 = 3
• 3. 연구문제 = 3
• 4. 연구의 제한점 = 4
• Ⅱ. 이론적 배경 = 5
• 1. 체육행정의 개념 및 특징 = 5
• 2. 체육행정조직의 원리와 유형 = 8
• 3. 서비스 질(Quality)과 고객만족의 개념 = 15
• 4. 행정서비스 질(Quality)의 평가요소 = 20
• Ⅲ. 연구방법 = 26
• 1. 연구대상 = 26
• 2. 조사도구 = 27
• 3. 연구절차 및 자료처리 = 28
• Ⅳ. 연구결과 = 29
• 1. 성별에 따른 행정기관의 제 요인에 대한 차이 = 29
• 2. 연령에 따른 행정기관의 제 요인에 대한 차이 = 31
• 3. 학력에 따른 행정기관의 제 요인에 대한 차이 = 33
• 4. 스포츠관련 형태에 따른 행정기관의 제 요인에 대한 차이 = 35
• 5. 스포츠활동 참가빈도에 따른 행정기관의 제 요인에 대한 차이 = 37
• Ⅴ. 논의 = 39
• Ⅵ. 결론 = 43
• 참고문헌 = 44
• 부록 = 49