ISO 9001 시스템의 실행실태 실증 연구 = An Empirical Study on the Implemented Actual Condition Analysis of ISO 9001 System

다국어 초록 (Multilingual Abstract)

This paper analyzes current managerial issues of Quality Management System (QMS) introduced by the ISO 9001 system in domestic industries and studies major factors affecting the actual condition on industrial operation. The four major factors in this research are supposed by a company size, a workforce size involving system management, an establishment period of ISO 9001 system, and a post operation period of ISO 9001 system. To studies on actual condition, the four major factors referred here are investigated in total of 100 companies who adopted ISO 9001 system. According to adoption period of ISO 9001 system, the actual condition of business process and current system status are investigated in those companies. After investigating, the average ratio of execution in business process is 23% and execution ratio related to other documental standards is 61%. The result shows that the most important factor among the four major factors is an establishment period of ISO 9001 system. To validate the result, the interrelated analysis among the four major factors is performed to identify the most important factor. It is concluded that the most important factor affecting the actual condition on industrial operation after adopting QMS is identified as an establishment period of ISO 9001 system.

목차 (Table of Contents)

• AbstractⅠ
• 제1장 서 론 1
• 1.1 연구목적 1
• 1.2 연구방법 및 구성 4
• 제2장 ISO 9001 시스템 발전과정 고찰 5
• 2.1 ISO 9001 시스템의 개요 5
• 2.2 ISO 9001 시스템의 발전과정 6
• 제3장 ISO 9001 시스템 실행 구성요인과 평가항목 11
• 3.1 시스템 실행 구성요인 11
• 3.2 시스템 평가 항목 14
• 3.3 시스템 평가를 위한 조사 항목 47
• 3.4 연구의 설계와 분석방법 48
• 제4장 실증분석 50
• 4.1 조사결과 기본현황 50
• 4.2 요인별 실증분석 51
• 4.3 요인별 실증분석 결과의 검증 59
• 4.4 요인별 실증분석 결과의 요약 62
• 제5장 결 론 64
• 5.1 연구결과의 요약 64
• 5.2 연구결과의 시사점 66
• 5.3 연구의 한계 및 향후 연구방향 66
• 참고문헌 67