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      농촌체험의 체험요인이 지각된 가치와 만족에 미치는 영향 - 체류기간의 조절효과 - = A Study on the Relationships among Experience, Perceived Value, and Satisfaction of Rural Tourism - The Moderating Effect of Length of Stay -

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      https://www.riss.kr/link?id=A101828650

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      The purpose of this study was to examine the relationships among experience, perceived value, and satisfaction of rural tourists based on the experience economy(Pine, & Gilmore, 1998; 1999). In addition, this study included the moderating effect of le...

      The purpose of this study was to examine the relationships among experience, perceived value, and satisfaction of rural tourists based on the experience economy(Pine, & Gilmore, 1998; 1999). In addition, this study included the moderating effect of length of stay on the proposed relationships. This study was attempt to develop measurement scales based on the theory of experience economy(Pine, & Gilmore, 1998). Data were collected from 481 visitors by field survey from the 10 rural tourism communities. SPSS 20.0 and Amos 18.0 statistical package were used for frequency, reliability, confirmatory factor, and structural equation modelling analysis. The results of a confirmatory factor analysis yielded four dimensions of experience(esthetics, education, escape, and entertainment). The results of structural equation modeling indicated that entertainment, esthetics, and education had positive effects on perceived value, which in turn had a positive effect on satisfaction. In addition, length of stay moderated the relationships among experience, perceived value, and satisfaction. The entertainment and esthetics among experience factor had an effects on perceived value in the group of day visit group, and the entertainment, education, and esthetics among experience factor had an effects on perceived value in the group of stay night group. And the perceived value had a positive effect on satisfaction in the all group. Therefore, in order to increase rural tourists’ satisfaction effectively, practitioners needs to develop rural tourism products by considering area of experience economy including tourists’ length of stay.

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      목차 (Table of Contents)

      • Abstract
      • 1. 서 론
      • 2. 이론적 고찰
      • 3. 연구방법
      • 4. 분석 결과
      • Abstract
      • 1. 서 론
      • 2. 이론적 고찰
      • 3. 연구방법
      • 4. 분석 결과
      • 5. 결 론
      • 참고문헌
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      참고문헌 (Reference)

      1 김수지, "체험경제(4Es)이론을 적용한 한국관광 체험이 지각된 가치와 만족도 및 행동의도에 미치는 영향: 방한 중국인 관광객을 중심으로" 한국호텔관광학회 17 (17): 1-19, 2015

      2 기노용, "지방정부 문화관광축제 방문객 특성의 만족도 및 소비지출 영향분석 : 연천전곡리 구석기축제를 중심으로" 한국지방정부학회 15 (15): 317-334, 2011

      3 박상곤, "방한 외래관광객 체류기간의 결정요인 - 유한 혼합모형 분석을 중심으로 -" 한국관광학회 34 (34): 261-282, 2010

      4 농촌진흥청, "도시민 농촌관광 실태조사 2014" 농촌진흥청 2014

      5 농촌진흥청, "도시민 농촌관광 실태조사 2011" 농촌진흥청 2011

      6 박영주, "농촌체험마을에서의 체류기간에 따른 청소년 체험객의 만족도 차이 연구" 서울시립대학교 도시과학대학원 2010

      7 장경수, "농촌관광의 서비스품질이 방문자만족, 재방문의도, 추천의도에 미치는 영향" 대한관광경영학회 24 (24): 457-472, 2010

      8 허지현, "관광자의 라이프스타일(유형)에 따른 농촌체험관광형태별 선호도에 관한 연구" (사)한국관광레저학회 20 (20): 87-107, 2008

      9 지봉구, "관광목적지 선택속성이 관광만족, 재방문 및 구전에 미치는 영향" 7 (7): 1049-1054, 2009

      10 Oliver, R. L., "Whence customer loyalty?" 63 (63): 33-44, 1999

      1 김수지, "체험경제(4Es)이론을 적용한 한국관광 체험이 지각된 가치와 만족도 및 행동의도에 미치는 영향: 방한 중국인 관광객을 중심으로" 한국호텔관광학회 17 (17): 1-19, 2015

      2 기노용, "지방정부 문화관광축제 방문객 특성의 만족도 및 소비지출 영향분석 : 연천전곡리 구석기축제를 중심으로" 한국지방정부학회 15 (15): 317-334, 2011

      3 박상곤, "방한 외래관광객 체류기간의 결정요인 - 유한 혼합모형 분석을 중심으로 -" 한국관광학회 34 (34): 261-282, 2010

      4 농촌진흥청, "도시민 농촌관광 실태조사 2014" 농촌진흥청 2014

      5 농촌진흥청, "도시민 농촌관광 실태조사 2011" 농촌진흥청 2011

      6 박영주, "농촌체험마을에서의 체류기간에 따른 청소년 체험객의 만족도 차이 연구" 서울시립대학교 도시과학대학원 2010

      7 장경수, "농촌관광의 서비스품질이 방문자만족, 재방문의도, 추천의도에 미치는 영향" 대한관광경영학회 24 (24): 457-472, 2010

      8 허지현, "관광자의 라이프스타일(유형)에 따른 농촌체험관광형태별 선호도에 관한 연구" (사)한국관광레저학회 20 (20): 87-107, 2008

      9 지봉구, "관광목적지 선택속성이 관광만족, 재방문 및 구전에 미치는 영향" 7 (7): 1049-1054, 2009

      10 Oliver, R. L., "Whence customer loyalty?" 63 (63): 33-44, 1999

      11 Pine, B. J., "Welcome to the experience economy" 76 (76): 97-105, 1998

      12 Williams, P., "Value, satisfaction and behavioral intentions in an adventure tourism context" 36 (36): 413-438, 2009

      13 Saarinen, J., "Traditions of sustainability in tourism studies" 33 (33): 1121-1140, 2006

      14 Legoherel, P., "Toward a market segmentation of the tourism trade : Expenditure levels and consumer behavior instability" 37 (37): 19-39, 1998

      15 Del Bosque, I. R., "Tourist satisfaction a cognitive-affective model" 35 (35): 551-573, 2008

      16 Bajs, I. P., "Tourist perceived value, relationship to satisfaction, and behavioral intentions the example of the Croatian tourist destination Dubrovnik" 54 (54): 122-134, 2015

      17 Jamal, S. A., "Tourist perceived value in a community-based homestay visit : An investigation into the functional and experiential aspect of value" 17 (17): 5-15, 2011

      18 Loureiro, S. M. C., "The role of the rural tourism experience economy in place attachment and behavioral intentions" 40 : 1-9, 2014

      19 Peña, A. I. P., "The perceived value of the rural tourism stay and its effect on rural tourist behaviour" 20 (20): 1045-1065, 2012

      20 Barros, C. P., "The length of stay in tourism" 37 (37): 692-706, 2010

      21 Alegre, J., "The length of stay in the demand for tourism" 27 (27): 1343-1355, 2006

      22 Song, H. J., "The influence of tourist experience on perceived value and satisfaction with temple stays : The experience economy theory" 32 : 401-415, 2014

      23 Wakefield. K. L., "The importance of servicescapes in leisure service settings" 8 (8): 66-76, 1994

      24 Pine, B. J., "The experience economy: Work is theatre & every business a stage" Harvard Business Press 1999

      25 Zeithaml, V. A., "The behavioral consequences of service quality" 60 (60): 31-46, 1996

      26 Byrne, B. M., "Structural equation modeling with AMOS: Basic concepts, applications, and programming" Routledge 2013

      27 Oliver, R. L., "Satisfaction: A behavioral perspective on the consumer" Routledge 2014

      28 Baker, D. A., "Quality, satisfaction and behavioral intentions" 27 (27): 785-804, 2000

      29 Oh, H., "Price fairness and its asymmetric effects on overall price, quality, and value judgments : The case of an upscale hotel" 24 (24): 387-399, 2003

      30 이재석, "Pine과 Gilmore의 체험경제이론에 따른 입체영화 체험, 체험가치 및 만족도에 관한 연구: 영화 ‘아바타’를 중심으로" (사)한국관광레저학회 23 (23): 281-298, 2011

      31 Sanchez, J., "Perceived value of the purchase of a tourism product" 27 (27): 394-409, 2006

      32 Sanchez, J., "Perceived value of the purchase of a tourism product" 27 (27): 394-409, 2006

      33 Hair, J. F., "Multivariate data analysis" Prentice Hall 2006

      34 Oh, H., "Measuring experience economy concepts : Tourism applications" 46 (46): 119-132, 2007

      35 Oliver, R. L., "Measurement and evaluation of satisfaction processes in retail settings" 57 : 25-48, 1981

      36 Kotler, P., "Marketing management, analysis, planning, implementation, and control" Prentice Hall 1994

      37 Salmasi, L., "Length of stay : Price and income semi‐elasticities at different destinations in Italy" 14 (14): 515-530, 2012

      38 Lee, C. K., "Investigating the relationships among perceived value, satisfaction, and recommendations : The case of the Korean DMZ" 28 (28): 204-214, 2007

      39 UNWTO, "International recommendations for tourism statistics"

      40 Stamboulis, Y., "Innovation strategies and technology for experience-based tourism" 24 (24): 35-43, 2003

      41 Sidali, K. L., "Food tourism, niche markets and products in rural tourism:Combining the intimacy model and the experience economy as a rural development strategy" 23 (23): 1179-1197, 2013

      42 Davies, B., "Family expenditure on hotels and holidays" 19 (19): 691-699, 1992

      43 Kim, K. H., "Factors influencing rural tourists’ purchasing behaviour : Four types of direct farm markets in South Korea" 20 (20): 629-645, 2014

      44 Schmitt, B., "Experiential marketing" 15 (15): 53-67, 1999

      45 Chen, C. F., "Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists" 31 (31): 29-35, 2010

      46 Quadri-Felitti, D., "Experience economy constructs as a framework for understanding wine tourism" 18 (18): 3-15, 2012

      47 Lee, J. S., "Examining the role of emotional and functional values in festival evaluation" 50 (50): 685-696, 2010

      48 Vargo, S. L., "Evolving to a new dominant logic for marketing" 68 (68): 1-17, 2004

      49 Fornell, C., "Evaluating structural equation models with unobservable variables and measurement error" 18 (18): 39-50, 1981

      50 Pizam, A., "Dimensions of tourist satisfaction with a destination area" 5 (5): 314-322, 1978

      51 Gokovali, U., "Determinants of length of stay : a practical use of survival analysis" 28 (28): 736-746, 2007

      52 Alén, E., "Determinant factors of senior tourists’ length of stay" 49 : 19-32, 2014

      53 Woodruff, R. B., "Customer value : The next source for competitive advantage" 25 (25): 139-153, 1997

      54 Anderson, E. W., "Customer satisfaction, market share, and profitability : Findings from Sweden" 58 (58): 53-66, 1994

      55 McDougall, G. H., "Customer satisfaction with services : Putting perceived value into the equation" 14 (14): 392-410, 2000

      56 Eggert, A., "Customer perceived value: A substitute for satisfaction in business markets" 17 (17): 107-118, 2002

      57 OECD Tourism policy and international tourism, "Countries: 1991-1992. Organization for economic co-operation and development" 1994

      58 Prebensen, N. K., "Coping and cocreating in tourist experiences" 13 (13): 54-67, 2011

      59 Carpenter, J. M., "Consumer shopping value, satisfaction and loyalty in discount retailing" 15 (15): 358-363, 2008

      60 Zeithaml, V. A., "Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence" 2-22, 1988

      61 Zeithaml, V. A., "Consumer perceptions of price, quality, and value : A means-end model and synthesis of evidence" 52 (52): 2-22, 1988

      62 Sweeney, J. C., "Consumer perceived value : The development of a multiple item scale" 77 (77): 203-220, 2001

      63 Auh, S., "Compatibility effects in evaluations of satisfaction and loyalty" 26 (26): 35-57, 2005

      64 Cronin, J. J., "Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments" 76 (76): 193-218, 2000

      65 Cronin, J. J., "A cross-sectional test of the effect and conceptualization of service value" 11 (11): 375-391, 1997

      66 송학준, "4Es 이론에 따른 축제 방문객의 충성도 연구 - 보령머드축제를 중심으로 -" 대한관광경영학회 25 (25): 179-198, 2011

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