유리천장이 직무만족에 미치는 영향에 있어 신뢰의 조절효과 = The Impact of the Glass Ceiling on Job Satisfaction: Focusing on the Moderating Effect of Trust -Focusing on airline ground employees-

다국어 초록 (Multilingual Abstract)

This study selected trust as mediating variables and analysed the influence of glass ceiling on job satisfaction, targeting 329 airline employees. First, as a result of analysing the differences on glass ceiling according to sex, it was discovered that women had higher perception rate of glass ceiling than men. Second, as a result of analysing the effect of glass ceiling on job satisfaction targeting only women employees, it was discovered that the higher they perceived glass ceiling, the lower satisfaction they had in respect to job allotment, education and benefits. Third, as a result of analysing the mediating effect of trust on relations between glass ceiling and job satisfaction, it was discovered that if they had higher trust in their organization although they had higher perception on glass ceiling, their job satisfaction was higher. This study has a meaning in that it demonstrated the relations between mediating variables targeting women employees of airlines and dealt with mediating variables which have not been dealt with in previous relevant studies. It is believed that it is helpful for further development of studies on glass ceiling to expand the ranges of the studies to include banking and hotel industries and public organizations as well as airlines and compare the results of the studies with those of studies on other service industries, manufacturing industries and public organizations.