경영자 특성이 중소 서비스기업의 경영성과에 미치는 영향 = The effects of CEO characteristics on Service SME’s Business performance

국문 초록 (Abstract)

본 연구의 중소서비스 기업 경영자의 특성이 기업성과에 미치는 영향을 파악하는데 목적을 둔다. 기존 문헌 연구를 통해 중소 서비스 기업 경영자의 특성을 심리적 특성(성취욕구, 위험 감수성), 역량적 특성(전문지식, 관리자의 역량), 그리고 행위적 특성(신뢰성, 리더십)으로 구분하였고 각 역량들이 중소 서비스 기업의 성과에 미치는 영향의 정도를 가설화하였다.
가설검증을 위해 구조화된 설문지를 작성하여 중소규모의 서비스 기업 최고경영자들 142명을 대상으로 설문조사를 실시하였고 수집된 자료를 바탕으로 다중회귀분석을 통해 가설을 검증하였다.
검증결과, 중소서비스 경영자의 위험감수성은 비재무적 성과에 긍정적 영향을 미치는 것으로 나타났다. 또한, 중소서비스 경영자의 관리자 역량과 리더십은 재무적 성과와 비재무적 성과에 모두 긍정적 영향을 미치는 것으로 나타났다. 해당 연구 결과를 바탕으로 이론적, 실무적 시사점이 제공되었다.

다국어 초록 (Multilingual Abstract)

This study investigated the effects of managers’ characteristics on business performance among service SME‘s CEO and workers in Gwangju City and Jeollanamdo. Based on earlier research, characteristics of managers were divided into psychological characteristics, competency characteristics, and behavioral characteristics, and, as financial or non-financial business performance, sales, rate of operating profits, cash flow, market share, quality, and customer satisfaction were taken into account. To empirically discuss the relationship between service SME’s CEO characteristics and business performance, this study proposed a research model and hypothesis and finally analyzed 142 copies of questionnaire. The data were processed by using SPSS 23 based on correlation analysis and multiple regression analysis. The results were as follows:
First, in the analysis of psychological characteristics of managers that were divided into need for achievement and risk-taking tendency, need for achievement had significant effects on the psychological characteristics while risk-taking tendency did not have significant effects. Second, in the analysis of competency characteristics of managers that were divided into professional knowledge and manager competencies, manager competency had significant effects on manager characteristics while professional knowledge did not have significant effects. Finally, the analysis of behavioral characteristics of managers that were divided into reliability and leadership, leadership had significant effects on behavioral characteristics while reliability did not have significant effects.
The findings suggest service SME;s CEO with strong need for achievement have a higher level of desire to open a new market and, therefore, can adapt to more specialized and sophisticated markets and improve business performance of small and medium businesses by understanding the company goals and employee characteristics and assigning them to appropriate positions as well as using effective communication with employees based on clear management philosophy. This study proposed managerial implications for managers of small and medium businesses based on Gwangju city and Jeollanamdo, research limitations, and direction for future research.

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 이론적 배경 및 가설의 설정
• Ⅲ. 실증분석
• Ⅳ. 결론
• 참고문헌
• Abstract