DEVELOPING BRAND PERSONALITY TYPOLOGY FOR LUXURY PRODUCTS

다국어 초록 (Multilingual Abstract)

This paper attempts to develop a new more representative typology exclusively for luxury brand personalities addressing the conceptual and methodological limitations of previous works. Existing brand personality measures (e.g. Aaker, 1997; Geuens, Weijters, & Wulf, 2009; Sweeney & Brandon, 2006) are grounded on human personality taxonomies, thereby rendering their ability to accurately capture the essence of luxury brand personality doubtful. They also inherit some of the conceptual and methodological issues from Aaker’s (1997) work, for which it has been recently criticised. This evidence points towards the need for a new measurement tool for luxury brands developed from scratch. Recognising the need to provide solid foundations of the luxury brand personality traits, the present paper uses lexical approach similar to the way it was used in the human personality scale development research (Cattell, 1943; Goldberg, 1982; John, Angleitner, & Ostendorf, 1988). The main reason for using natural language as a source of luxury brand personality attributes is based on the key assumption behind the lexical approach that most important individual differences will be encrypted into the language in the course of time (John et al., 1988). Embracing this assumption, we believe that the use of luxury brand personality descriptors in the natural language will determine their importance. The first step involved doing online text mining to learn how consumers describe various luxury brands, thereby generating a pool of items. Also, in-depth interviews were undertaken with frequent luxury buyers using Kelly’s repertory grid technique to facilitate construct elicitation. Next, the list of characteristics was screened against Norman’s (1967) comprehensive list of personality traits to ensure that only personality traits were retained in the pool. Finally, a new framework was developed by means of assigning items into different dimensions based on semantic similarities of traits and was juxtaposed with existing brand personality measures. Luxury brand personality appears to comprise twelve salient personality dimensions that cannot be directly matched with existing personality measures. The new typology reveals some unique traits and dimensions that could improve the construct’s content validity and facilitate marketers’ branding decisions. Comparisons with other frameworks support the view that luxury brand personalities are different in consumers’ common parlance and require a separate measure. Some concerns related to the consistency and also content and construct validity are highlighted in this work and call for further examination.