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1 Estelle van Tonder, "The interrelationships between relationship marketing constructs and customer engagement dimensions" Informa UK Limited 38 (38): 948-973, 2018
2 Van-Dat Tran, "The Relationship among Product Risk, Perceived Satisfaction and Purchase Intentions for Online Shopping" 한국유통과학회 7 (7): 221-231, 2020
3 Hani H Al-Dmour, "The Relationship Between Customer Engagement, Satisfaction, and Loyalty" IGI Global 10 (10): 35-60, 2019
4 T Sai Vijay, "The Influence of Online Shopping Values and Web Atmospheric Cues on E-Loyalty: Mediating Role of E-Satisfaction" MDPI AG 14 (14): 0-0, 2019
5 Nebojsa Vasic, "The Influence of Online Shopping Determinants on Customer Satisfaction in the Serbian Market" MDPI AG 14 (14): 0-0, 2019
6 Sherif Akram, "The Impact of Customer Experience in Online Brand Communities on Customer Engagement and Purchase Intentions Among Arab Internet Users: Theoretical Analysis, Conceptual Framework and Research Agenda" Redfame Publishing 6 (6): 26-54, 2020
7 Jessica WON, "The Effect of Consumer Motivations on Purchase Intention of Online Fashion - Sharing Platform" 한국유통과학회 7 (7): 197-207, 2020
8 Graeme McLean, "Shopping in the digital world: Examining customer engagement through augmented reality mobile applications" Elsevier BV 101 : 210-224, 2019
9 Sara Quach, "Service integration in omnichannel retailing and its impact on customer experience" Elsevier BV 65 : 102267-, 2020
10 Otsetova, A., "Relationship between logistics service quality, customer satisfaction and loyalty in courier services industry" 13 : 2017
11 Sanja Pekovic, "Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience" Elsevier BV 56 : 102171-, 2020
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13 Xiao Chen, "Perceived Sustainability and Customer Engagement in the Online Shopping Environment: The Rational and Emotional Perspectives" MDPI AG 12 (12): 2674-16, 2020
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17 Syed Ali Raza, "Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model" Emerald 32 (32): 1443-1466, 2020
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23 Shaphali Gupta, "Global Customer Engagement" SAGE Publications 26 (26): 4-29, 2018
24 Piruni A. Deyalage, "Factors Affecting Online Customer Satisfaction: The Sri Lankan Perspective" Canadian Center of Science and Education 14 (14): 99-114, 2019
25 Tha Hien TO, "Factors Affecting Customer Satisfaction When Buying on Facebook in Vietnam" 한국유통과학회 7 (7): 267-273, 2020
26 Reema Singh, "Extending the experience construct: an examination of online grocery shopping" Emerald 54 (54): 2419-2446, 2020
27 Manpreet Kaur, "Exploring the Determinants of E-Service Quality in E-Retailing" ERM Publications 9 (9): 09-18, 2018
28 Roy, S. K., "Exploring customer experience, commitment, and engagement behaviours" 1-24, 2020
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30 Chao Zhang, "Effects of customer engagement behaviors on action loyalty: moderating roles of service failure and customization" Emerald 33 (33): 286-304, 2021
31 Xiaoyu Wu, "E-tailing service recovery and customer satisfaction and loyalty: Does perceived distributive justice matter?" Scientific Journal Publishers Ltd 48 (48): 1-15, 2020
32 Neeraj Pandey, "Does price tolerance depend upon the type of product in e-retailing? Role of customer satisfaction, trust, loyalty, and perceived value" Informa UK Limited 28 (28): 522-541, 2020
33 Larissa Becker, "Customer experience: fundamental premises and implications for research" Springer Science and Business Media LLC 48 (48): 630-648, 2020
34 Maksim Godovykh, "Customer experience in tourism: A review of definitions, components, and measurements" Elsevier BV 35 : 100694-, 2020
35 Raouf Ahmad Rather, "Customer experience and engagement in tourism destinations: the experiential marketing perspective" Informa UK Limited 37 (37): 15-32, 2020
36 Kevin Kam Fung So, "Customer Engagement With Tourism Brands" SAGE Publications 38 (38): 304-329, 2014
37 Tahir Iqbal, "Best Customer Experience in E-Retailing" IGI Global 10 (10): 57-73, 2020
38 Raditha Hapsari, "Being Fair to Customers: A Strategy in Enhancing Customer Engagement and Loyalty in the Indonesia Mobile Telecommunication Industry" Informa UK Limited 41 (41): 49-67, 2020
39 Mohamad RIZAN, "Antecedents of Customer Loyalty: Study from the Indonesia’s Largest E-commerce" 한국유통과학회 7 (7): 283-293, 2020
40 Sebastian Molinillo, "Analyzing the effect of social support and community factors on customer engagement and its impact on loyalty behaviors toward social commerce websites" Elsevier BV 108 : 105980-, 2020
41 Urvashi Tandon, "Analyzing customer satisfaction: users perspective towards online shopping" Emerald 8 (8): 266-288, 2017
42 Yllka Azemi, "An exploration into the practice of online service failure and recovery strategies in the Balkans" Elsevier BV 94 : 420-431, 2019
43 De Keyser, A., "A framework for understanding and managing the customer experience" 85 (85): 15-121, 2015