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2 김상표, "개인 특성,고객과의 상호작용 특성 그리고 관리기제가 감정노동 수행전략에 미치는 효과" 36 (36): 355-384, 2007
3 김상표, "감정노동과 직무상황 그리고 정서성이 호텔종업원의 감정일탈에 미치는 효과" 2008
4 김상표, "감정노동:통제수단,종업원의 심리적 반응,그리고 방법론적 문제" 13 (13): 195-214, 2000
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1 김상표, "역설의 경영:조직구조에 대한 새로운 접근방식" 4 : 151-178, 2002
2 김상표, "개인 특성,고객과의 상호작용 특성 그리고 관리기제가 감정노동 수행전략에 미치는 효과" 36 (36): 355-384, 2007
3 김상표, "감정노동과 직무상황 그리고 정서성이 호텔종업원의 감정일탈에 미치는 효과" 2008
4 김상표, "감정노동:통제수단,종업원의 심리적 반응,그리고 방법론적 문제" 13 (13): 195-214, 2000
5 윤세준, "감정노동:조직의 감정표현규범에 관한 질적 연구" 6 (6): 215-254, 2000
6 김상표, "감정노동 수행전략과 개인의 심리적 안녕에 관한 연구,진주산업대학교" 13 : 371-378, 2006
7 김상표, "감정노동 - 인간감정의 상업화에 대한 평가와 대안의 모색 -" 경영연구소 39 (39): 205-234, 2002
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