호텔종사원이 지각하는 노동유연성이 이직의도에 미치는 영향: 전환비용의 조절효과 = The effect of Labor Flexibility Perceived by Hotel Employees on Turnover Intention: The Moderating Effect of Switching Costs

다국어 초록 (Multilingual Abstract)

Purpose - The purpose of this study was to investigate the effect of labor flexibility on the turnover intention of hotel employees. And, this study examines the moderating effect of perceived switching costs on the relationship between labor flexibility and turnover intention.
Design, data, and methodology -Labor flexibility was divided into four main components: ‘functional flexibility’, ‘internal numerical flexibility’, ‘external numerical flexibility’, and ‘wage flexibility’. The data collected from a survey of 306 hotel employees working on was analyzed using exploratory factor analysis, multiple regression analysis and mediation regression analysis.
Result -First, external numerical flexibility positively influenced turnover intention while wage flexibility negatively influenced turnover intention. Second, uncertainty costs moderates the relationship between functional flexibility and turnover intention, setup costs moderates the relationship between functional flexibility, internal numerical flexibility and turnover intention.
Conclusions - The study result, the necessity of the labor flexibility management in the organizational aspect is presented with theoretical and practical implications.