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3 Noh, Shim-Deok, "The properties of linguistic politeness" 42 (42): 223-242, 2000
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9 Goffman, Erving, "Relations in public" Basic Books, Inc. 1971
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1 Coulmas, Florida, "“Poison to your soul”: thanks and apologies contrastively viewed in : Conversational routine: Explorations in standardized communication situations and prepatterned speech" Mouton de Gruyter 69-91, 1981
2 Kim, Kyung Young, "college ESL learners’ pragmatic strategies in English complaint discourse" New York University 2006
3 Noh, Shim-Deok, "The properties of linguistic politeness" 42 (42): 223-242, 2000
4 Yang, Yong-Jun, "The meaning and technique of politeness" 25 : 271-295, 2003
5 Quellette, Mark A., "That’s too bad: hedges in trouble talk narrative" 17 (17): 107-126, 2001
6 Laforest, Marty, "Scenes of family life: Complaining in everyday conversation" 34 : 1595-1620, 2002
7 Blum-Kulka, Soshana, "Requests and apologies: A cross-cultural study of speech act realization pattern (CCSARP)" 5 : 196-213, 1984
8 Garcia, Carmen, "Reprimanding and responding to a reprimand: a case study of Peruvian Spanish speakers" 26 : 663-697, 1996
9 Goffman, Erving, "Relations in public" Basic Books, Inc. 1971
10 Frescura, Marina, "Reacting to a context specific reprimand: A study of an Italian speech community" 38 : 2144-2157, 2006
11 Brown, Penelope, "Politeness: Some universals in language usage" Cambridge University Press 1987
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20 ierzbicka, Anna, "Different cultures, different languages, different speech acts, Polish vs. English" 9 : 145-178, 1985
21 Hwang, Juck-Ryoon, "Deference versus politeness in Korean speech" 82 : 41-55, 1990
22 Wierzbicka, Anna, "Cross-cultural pragmatics: The semantics of human interaction" Mouton de Gruyter 1991
23 Blum-Kulka, S., "Cross-cultural pragmatics" Ablex 1989
24 Yoon, Kyung-Eun, "Complaint talk in Korean conversation" University of Illinois at Urbana-Champaign 2007
25 유경애, "Characteristics of Korean Politeness: Imposition Is Not Always a Face Threatening Act" 담화ㆍ인지언어학회 10 (10): 137-163, 2003
26 Lee, Jin Sook, "Analysis of pragmatic speech styles among Korean learners of English: A focus on complaint-apology speech act sequences" Stanford University 2000
27 Koo, Hyun Jung, "A study on aspects of politeness strategy" 11 (11): 1-23, 2004
28 Honda Tomokuni, "A cross-cultural study on the speech act of complaint in Korean and Japanese" 45 : 5-44, 2009
29 Bravo, Diana, "(Im)politeness in Spanish-speaking socio-cultural contexts: Introduction" 18 (18): 563-576, 2008