1 Oliver, "?Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions Journal of Marketing" 21-35, 1989
2 Dowling, G. R, ""A Model of Percieved Risk and Intended Risk Handling Activity" 21 (21): 1994
3 조남재, "추진기업의 특성차이에 따른 사이버 쇼핑몰 운영전략 분석연구" 한국외국어대 경영정보대학원 1998
4 정인근, "중소기업의 전자상거래 활성화 전략방안에 관한 연구" 31 : 31-45, 2000
5 곽수일, "전자쇼핑몰의 성공요인에 관한 연구" 8 : 1999
6 안윤석, "전자상거래서비스의 이용현황과 분석" 7 : 2001
7 이호준, "인터넷쇼핑몰의 규모가 소비자들의 가격비교 활동에 미치는 영향에 대한 실증적 연구" 2003
8 강재정, "인터넷쇼핑몰 이용만족에 영향을 미치는 요인" 533-546, 2000
9 김재일, "인터넷 마케팅" 박영사 2001
10 유현정, "인터넷 가상점포에 대한 소비자 신뢰연구" 10 (10): 135-155, 2002
1 Oliver, "?Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions Journal of Marketing" 21-35, 1989
2 Dowling, G. R, ""A Model of Percieved Risk and Intended Risk Handling Activity" 21 (21): 1994
3 조남재, "추진기업의 특성차이에 따른 사이버 쇼핑몰 운영전략 분석연구" 한국외국어대 경영정보대학원 1998
4 정인근, "중소기업의 전자상거래 활성화 전략방안에 관한 연구" 31 : 31-45, 2000
5 곽수일, "전자쇼핑몰의 성공요인에 관한 연구" 8 : 1999
6 안윤석, "전자상거래서비스의 이용현황과 분석" 7 : 2001
7 이호준, "인터넷쇼핑몰의 규모가 소비자들의 가격비교 활동에 미치는 영향에 대한 실증적 연구" 2003
8 강재정, "인터넷쇼핑몰 이용만족에 영향을 미치는 요인" 533-546, 2000
9 김재일, "인터넷 마케팅" 박영사 2001
10 유현정, "인터넷 가상점포에 대한 소비자 신뢰연구" 10 (10): 135-155, 2002
11 윤성준, "웹쇼핑몰사이트 신뢰도의 결정요인과 구매의향에 미치는 영향에 관한 시뮬레이션 접근방법" 29 (29): 2001
12 김형준, "온라인 쇼핑몰 신뢰형성을 위한 신호signals 유형에 관한 연구" 전주산업대학교 산업경영연구소 21 (21): 63-77, 2002
13 조철호, "서비스 품질이 P2P파일공유의 고객만족에 미치는 영향" 7 (7): 35-51, 2005
14 채서일, "사회과학 조사방법론" ^학연사 1995
15 임동식, "기자수첩; 중소 인터넷쇼핑몰의 생존" ETNEWS전자신문, 2월 5일자 2000
16 "www.studioarchetype.com/cheskin/"
17 "www.nso.go.kr."
18 "www.krnic.net"
19 "www.Commerce.net"
20 Anderson, "findings from Sweden Journal of Marketing" 53-66, 1994
21 Cheskin Research, "eCommerce Trust Study" 1999
22 Lynch, John G., Jr, "Wine Online: Search cost and competition on price, quality, and distribution" 19 (19): 83-103, 2000
23 O'Keefe, R. M, "Web-Based Customer Decision Surpport System" 41 (41): 71-78, 1998
24 Christy, C, "Trust in Internet Shopping: A Proposed Model and Measurement Instrument" 681-689, 2000
25 Lewis, "Trust as a Social Reality" 967-985, 1985
26 Mary Jo, "The effects of Physical Surroundings and Employee Responses Journal of Marketing" 69-82, 1990
27 Ernst, "The Second Annual Ernst & Young Internet Shopping Study" 1999
28 Bentler, "The Interdependence of Theory Causal Modeling as an Approach to Construct Validation" 411-423, 19781988
29 Garbariano, Ellen, "The Different Roles of Satisfaction Trust Commitment in Customer Relationships" 63 : 70-87, 1999
30 Morgan, "The Commitment-Trust Theory of Relationship Marketing Journal of Marketing" 20-38, 1994
31 Fong, "Success and Failure Factors for Implementing Effective Electronic Markets" 45-46, 1988
32 Wang,, "Signalling the Trustworthiness Of Small Online Retalilers" 18 (18): 53-69, 2004
33 Czepiel, "Service Encounters and Service Relationships Implications for research Journal of Business Research" 13-21, 1990
34 강병서, "SPSS와 AMOS활용 연구조사방법론" 무역경영사 2005
35 Raymond, L, "Organizational Characteristics and MIS Success in the context of small Business" 9 (9): 37-52, 1999
36 Shankar, Venkatesh, "Online Trust" 11 (11): 325-344, 2002
37 Hair, J. F, "Multivariate Data Analysis with Reading" Prentice Hall 1995
38 Tse D, "Model of Consumer Satisfaction Formation Journal of Marketing Research" 1981
39 Bearden, "Marketing's Promise for Hospitals" 71-76, 1983
40 Cronin, "Journal of Marketing" 56-68, 1992
41 Woodside, "Journal of Health Care Marketing" 5-17, 1989
42 Kim, Kyu, "Initial Trust and Adoption of B2C e-commerce The Case of Internet Banking" Brisbane, Australia 2000
43 Mcknight, D, "Initial Trust Formation in New Organization Relationships" 23 (23): 473-490, 1998
44 Dayal, S, "How to Build Trust Online: Marketers can build mutually valuable relationships with customers through a trust-based collaboration process" 8 (8): 64-66, 1999
45 Zang. G. N, "Factors influencing the reliability of electronic commerce" 641-644, 2000
46 Moorman, "Factors Affecting Trust in Market Research Relationships Journal of Marketing Research" 81-101, 1993
47 Grandon, E. E, "Electronic commerce adoption: an empirical study of small and medium US businesses" 42 : 197-216, 2004
48 Lohse, G.L, "Electronic Shopping" 41 (41): 81-86, 1998
49 Gefen, David, "E-commerce: The Role of Familiarity and Trust" 28 : 725-737, 2000
50 Shanker, "Determinants of Long-Term Orientation in Buyer-Seller Relationship Journal of Marketing" 1-9, 1994
51 Bauer, Hans H, "Customer Relations through the Internet" 1999
52 Campbell, "Convergent and discriminant validation by the multitrait-multimethod matrix" 81-105, 1959
53 Jarvenpaa, S. L.,, "Consumer trust in an Internet store" 1 (1): 45-71, 2000
54 Jarvenpaa, L., "Consumer Reactions to Electronic Shopping on the World Wide Web" 1 (1): 59-88, 1997
55 Carman, "Consumer Perception of Service Quality An Assessment of the SERVQUAL Dimensions Journal of Retailing" 33-55, 1990
56 Warrington, Traci B, "Building Trust to Develop Competitive in E-Business Relatoinships" 10 (10): 160-168, 2000
57 Peppers, D, "B2B: Customer Development Strategies for the Business-to-Business World" Capstone Publishing 1995
58 Taylor, S., "An Exploratory Investigation into the Antecedents of Satisfaction, Brand Attitude and Loyalty within the (B2B) eCRM Industry" 16 : 19-32, 2003
59 Doney. P. M.,, "An Examination of the Nature of Trust in Buyer-Seller Relationships" 61 : 35-51, 1997
60 Baker, "An Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers Purchase Intentions Journal of Retailing" 163-178, 1994
61 Westbrook, "An Alternative to the Disconfirmations of Expectations Theory of Consumer Satisfaction In Advances in Consumer Research Association of Consumer Research" 256-261, 1983
62 Oliver R, "Affective and Attribute bases of Satisfaction response Journal of Marketing Research" 1993
63 Fornell, "A National Consumer Satisfaction With Service in Advance in Consumer Research" 1992
64 Anderson, "A Model of Distribution Form and Manufacturer Firm Working Partnerships Journal of Marketing" 42-58, 1990
65 Oliver R, "A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions Journal of Marketing Research" 460-468, 1980