교육복지우선지원사업 업무의 중요도와 실행도에 대한 교사와 교육복지사의 인식

최경일 ( Choi Kyung Il ),서동미 ( Seo Dong Mee ),송경순 ( Song Gyeong Sun ) 한국학교사회복지학회 2019 학교사회복지 Vol.0 No.46

본 연구는 교사와 교육복지사가 교육복지우선지원사업에서 수행되는 업무의 중요도와 실행도를 어떻게 인식하는지에 대해서 IPA(Importance-Performance Analysis: IPA)로 파악하는데 목적이 있다. 이를 위해서 선행연구 결과를 토대로 5개 대업무와 26개 세부 업무를 문항화해서 경기도 내 초․중․고등학교에서 근무하는 교육복지사 전원과 이들 학교에서 교육복지우선지원사업 업무를 담당하는 교사 각 117명에게 설문조사를 실시하여 교육복지사 93명과 교사 89명에게 수집된 자료를 분석하였다. 연구결과, 교육복지사는 프로그램 운영을 제외한 전체의 대업무에 걸친 19개 세부 업무에 대해서 중요도를 실행도보다 통계적으로 유의하게 높게 인식하였다. 교사는 7개 세부 업무에 대해서 중요도를 실행도보다 통계적으로 유의하게 높게 인식하였다. IPA 결과, 교육복지사는 10개, 교사는 15개 세부 업무가 지속유지영역에 속한다고 인식하였고, 낮은 중요도와 실행도인 점진개선영역에는 교육복지사는 7개, 교사는 10개 세부 업무가 속한다고 인식하였다. 우선개선영역에는 소수의 세부 업무가 속하였지만, 높은 중요도에 비해서 실행도가 낮은 업무이므로 실천적인 개선 전략을 마련해야 할 것이다. 과잉투자영역에는 교육복지사에게서만 3개의 세부 업무가 제시되었다. 이러한 연구결과를 바탕으로 교육복지사와 교사가 인식하는 중요도를 바탕으로 실행도를 개선할 수 있는 실천적 방안을 제시하였다. The purpose of this study is to investigate how teachers and education workers perceive the importance and performance of jobs in the Education Welfare Priority Support Project, and identify the difference between the importance and the performance level through the IPA(Importance-Performance Analysis). For this purpose, based on the results of the previous research, we constitute 5 major jobs and 26 detailed jobs. And we analyzed data gathered from 93 education teachers and 89 teachers who work in elementary, middle and high schools in Gyeonggi province. As a results, the education welfare workers recognized the importance of the 19 jobs, except the program operation, statistically significantly higher than the performance level. Teachers recognized the importance of the 7 detailed jobs as statistically significant above their performance. As a result of the IPA, teachers recognized 10 jobs and education welfare workers recognized 15 jobs as belonging to high importance-performance area. teachers recognized 7 jobs and education welfare workers recognized 10 jobs are in the area of low importance-high performance. Although there are a few detailed jobs in the area of low importance-performance, because they are less performance than their high importance, a practical improvement strategy should be prepared. In the area of low importance-high performance, 3 jobs were presented only by the education welfare workers. Based on the results of this study, we suggested a practical method to improve the performance based on the importance of education workers and teachers.

교육복지현장 실무자의 직무에 관한 중요도-실행도 분석(IPA)

조성심,홍순혜,방진희,엄경남,안정선 한국학교사회복지학회 2016 학교사회복지 Vol.0 No.33

This research aims to study the level of importance that education welfare practitioners perceive in their jobs and the level of their actual performance, and analyze the differences between the two levels by using IPA (Importance-Performance Analysis) to suggest the management strategies for balancing the performance level to the importance level. Thirty-three job tasks of 9 job areas were drawn from the related studies, and based on those job tasks, a survey on the perceived importance and performance levels was conducted among the education welfare workers in Kyoungi province and Pusan city, and the data of 184 were analyzed. The results showed that all the importance levels in 33 job tasks were higher than the performance levels, and the differences between the importance and performance levels were significant in 31 job tasks. IPA showed that the tasks such as ‘Operating education welfare office’, ‘Finding students needing intensive support and analyzing their characteristics’ and ‘Identifying community resources and searching for available resources’ have high level on both importance and performance so that the tasks must continue as before. The job task that showed high importance and low performance, which was ‘Case management’, needs the most intensive investment to improve the performance level. Other job tasks such as ‘Case Management meetings’, ‘Planning and operating joint projects’, ‘Individual counseling’, ‘ Group counseling’, ‘Family counseling’, and ‘Training personnels working in school social work office’ were grouped as the job tasks with low priority because of their low results on both importance and performance levels. The job tasks such as ‘Supporting and managing instructors and service providers’, ‘Managing safety of places and facilities’, ‘Making and processing official documents’ and ‘Writing reports and minutes’, which showed low results in the importance level but high in the performance level, were analyzed to have over-investment at present, and accordingly, their excessive investment needs to be reduced and expand to different jobs. Based on the results, the practical and political ways to balance the level of performance to that of importance in job tasks for education welfare practitioners were suggested. 본 연구는 교육복지현장 실무자가 수행해야 할 직무들에 대해 교육복지현장 실무자들이 그 중요성을 어느 정도로 인식하고 있으며 직무를 실제로 얼마나 실행하고 있는지 현황을 파악하고, 직무에 대한 중요도와 실행도 사이에 차이가 존재하는지를 중요도-실행도 분석(Importance-Performance Analysis: IPA)을 통해 살펴봄으로써 직무 중요도에 따른 수행도 균형 전략을 모색하는데 목적이 있다. 본 연구는 문헌연구를 통해 교육복지현장 실무자가 수행해야 할 9개 직무영역의 33개 세부 직무들을 도출하였으며, 경기 및 부산지역의 교육복지사 184명이 응답한 직무 중요도와 실행도를 분석하였다. 연구결과, 32개 세부직무에서 중요도가 실행도보다 높게 나타났으며, 31개 세부직무에서 중요도와 실행도 사이에 통계적으로 유의미한 차이가 있었다. IPA분석을 통해 볼 때, ‘교육복지실 운영’, ‘집중지원학생 발굴 및 특성 분석’, ‘지역자원 현황 파악 및 연계 가능 자원 발굴’ 등은 중요도와 실행도가 평균 점수보다 모두 높아 앞으로 계속 유지해 나가야할 직무들로 분류되었다. 직무의 중요도는 높지만 실행도가 낮아, 우선적으로 실행도를 높일 수 있는 방향으로 개선되어야 할 직무로는 ‘사례관리’가 가장 두드러졌다. ‘사례관리 회의’, ‘공동사업 기획 및 운영’, ‘개인상담’, ‘집단상담’, ‘가족상담’, ‘교육복지실 관련 인력교육’ 등은 중요도와 실행도 모두 낮아, 직무관리에서 우선순위가 낮으며 점진적으로 개선되어야 할 영역으로 분류되었다. 반면, ‘강사 등 서비스 제공자 지원 및 관리’, ‘장소와 시설 및 안전 관리’, ‘공문서 작성 및 처리’, ‘보고서와 회의록 작성’ 등은 중요도는 낮게 인식하는데 반해 실행도가 높게 나타나, 이 직무들에 대한 과도한 투입보다는 여기에 투입된 노력을 다른 직무들로 전환할 필요성이 제기 되었다. 이 결과들에 근거해 직무 수행을 개선시킬 수 있는 실천적, 정책적 방안들을 제시하였다.

중요도-만족도 분석(IPA)을 활용한 금형 열처리 중소혁신기업 기술지원사업 성과평가 연구

오소망,곽춘종,남대근 한국경영교육학회 2016 경영교육연구 Vol.31 No.1

[Purpose]The performance of the technology support program is analyzed in this research for small and medium-sized enterprises in the heat treatment industry for the policy of supporting enterprises. Quantitative and qualitative performance evaluation is performed in this study to meet the requirements for customer-based local support programs. [Methodology]Quantitative and qualitative performance evaluation is performed in this study. First of all, this paper analyzes quantitative performance measures such as program-related revenue, hired employees, R&D investment, and intellectual property for program areas and sub-programs. Next, the levels of importance and satisfaction for major performance measures are collected from participating companies and used for qualitative performance evaluation such as gap analysis, statistical analysis, and importance-performance analysis. [Findings]Better performance is shown in quantitative performance measures including program-related revenue, hired employees, and R&D investment. However, the performance of intellectual property is not satisfactory. On the other hand, the results of qualitative performance evaluation indicate that more emphasis should be placed on developing and supporting sub-programs that can help save money for participating companies in the future program. [Implications]Along with the performance evaluation, this research proposes the direction of the policy of supporting enterprises. [연구목적]본 연구는 금형열처리 중소혁신기업 기술지원사업의 성과를 분석함으로써 향후 보다 개선된 기업지원 정책을 수립하고자 한다. 본 논문에서는 수요자 기반의 지역 맞춤형 지원 사업에 대한 요구를 충족시키려는 목적으로 정량적 성과 평가 뿐 아니라 정성적 성과 평가를 병행하였다. [연구방법]본 논문에서는 정량적 성과 평가 뿐 아니라 정성적 성과 평가를 병행하였다. 먼저 참여 기업의 사업 관련 분야 매출액, 고용 인원, R&D 투자액, 지적재산권 획득 현황 등의 정량적 성과지표를 사업 분야와 프로그램 별로 각각 나누어 분석하였다. 다음으로 주요 평가항목 별로 참여 기업이 평가하는 중요도와 만족도를 조사하고 이를 기반으로 갭분석, 통계분석, 중요도-만족도 분석(IPA: Importance-Performance Analysis) 등의 정성적 성과 평가를 수행하였다. [연구결과]참여 기업의 지원 사업과 관련한 매출액, R&D 투자액, 고용인원 등의 정량적 성과 지표에서는 모두 성과가 늘어난 것으로 나타났다. 그러나, 지적재산권에 있어서는 사업 전후를 비교할 때 대부분의 실적이 감소하였다. 반면, 정성적 성과평가 결과는 향후 기술지원사업에서 한정된 자금과 지원을 최우선적으로 기업의 비용절감에 도움을 줄 수 있는 프로그램을 발굴하고 지원하는데 투자해야 함을 시사해준다. [연구의 시사점]본 논문은 정량적 및 정성적 성과 평가 분석 결과와 함께 향후 기업 지원 정책의 방향을 제안한다.

Importance-Performance Analysis of Port Service Perceived by Shipping Company: A Case of Busan Port

장재곤,이홍걸 한국해양비즈니스학회 2011 해양비즈니스 Vol.- No.20

Generally, service provided from port to shipping companies are various with not only berthing support and cargo handling but also information service, ship stores, bunker/water supply, etc. Although all the service offered by port is important, the level of importance and satisfaction can be different from the perspective of customers. Therefore, in order to offer the practical service that customers need, its significance and satisfaction are needed to be considered simultaneously in terms of customer service. The objective of this research is to analyze the importance and satisfaction of port service perceived by shipping companies calling Busan port. To achieve this objective, Data from shipping companies calling Busan port were collected, and Importance-Performance Analysis(IPA) for analysis was used. From the results of analysis, it was found that there are gaps between importance and satisfaction of port service. And it showed that the strategies which Busan port should focus on are expansion of port infrastructures and improvement of labor productivity such as deep water draft and well-skilled port workers. These imply that Busan port needs continuous development plan. That is, it points out that Busan port focus on the expanding infrastructures as the fundamental elements is more important than improvement of soft service policy, for the future. Generally, service provided from port to shipping companies are various with not only berthing support and cargo handling but also information service, ship stores, bunker/water supply, etc. Although all the service offered by port is important, the level of importance and satisfaction can be different from the perspective of customers. Therefore, in order to offer the practical service that customers need, its significance and satisfaction are needed to be considered simultaneously in terms of customer service. The objective of this research is to analyze the importance and satisfaction of port service perceived by shipping companies calling Busan port. To achieve this objective, Data from shipping companies calling Busan port were collected, and Importance-Performance Analysis(IPA) for analysis was used. From the results of analysis, it was found that there are gaps between importance and satisfaction of port service. And it showed that the strategies which Busan port should focus on are expansion of port infrastructures and improvement of labor productivity such as deep water draft and well-skilled port workers. These imply that Busan port needs continuous development plan. That is, it points out that Busan port focus on the expanding infrastructures as the fundamental elements is more important than improvement of soft service policy, for the future.

구조방정식모형(SEM)을 활용한 기술창조인재 선호입지의 중요도-만족도 분석(IPA)

심재국(Shim, Jae Kook),김호철(Kim, Ho Cheol) 대한부동산학회 2019 大韓不動産學會誌 Vol.37 No.1

창조계층 및 창조계층의 선호입지에 대해 연구는 꾸준히 진행되고 있지만, 그간의 연구는 예술가, 디자이너 등 문화예술인을 위주로 진행되었다. 이른바 기술혁명이 진행되고 있는 현시점에 필요한 것은 과학자, 연구원 등 기술인력에 대한 연구이다. 본 논문에서는 제4차 산업혁명 시대를 주도할 ‘기술창조인재’를 정의하고, 그들의 선호입지 및 환경에 대해 연구하였다. 민간기업 부설연구소 연구원을 대상으로 입지환경의 만족도와 중요도를 동시에 설문하고 구조방정식 모형(Structural Equation Model, SEM)을 활용하여 분석하였다. 또한, 중요도-만족도 분석기법(Importance-Performance Analysis, IPA)으로 중요도와 만족도를 동시에 고려한 우선순위를 제시하였다. 첫째, 구조방정식 모형분석 결과, 기술창조인재의 만족도에 영향을 미치는 요인으로는 도심 접근성, 도로 접근성, 도시 인프라, 지원 환경, 운영 요건 등이며, 중요도에 영향을 미치는 요인은 도심 접근성, 도로 접근성, 도시 인프라, 연구 환경으로 나타났다. 둘째, 중요도-만족도 분석(IPA)결과, 만족도와 중요도가 모두 높은 ‘유지’그룹에는 도심접근성, 도로접근성, 도시 인프라, 연구 환경, 지원 환경으로 나타났다. 향후, 기술창조인재의 선호입지에 대한 금번 연구결과를 토대로 기술창조인재의 수요를 충족시키고, 제4차 산업혁명에 따른 산업전체의 융복합화를 반영할 수 있는 입체적이고 다양한 형태의 산업입지에 대한 연구를 진행할 예정이다. Researches on the creative class and the location preferences of the creative class have been carried out steadily, however these researches have only focused on artists and designers. Rather, at the present time, when so-called technological revolution is underway, research on technical personnel such as scientists and researchers is demanded. In this thesis, we define Creative Technical Innovators who will lead the fourth industrial revolution, and study their location and environment preferences. We have provided surveys about importance and performance of the environmentto researchers from institutes of private corporations and analyzed the results using the Structural Equation Model (SEM). Also, we determine the order of priority that takes both importance and performance into account with Importance-Performance Analysis (IPA). First, as the result of analysis of Structural Equation Model, the influential factors of performance are determined to be urban accessibility, road accessibility, urban infrastructure, support environment, and operational requirements. On the other hand, factors affecting importance are urban accessibility, road accessibility, urban infrastructure, and research environment. Second, as the result of Importance-Performance Analysis, the maintenance group, which has high performance and importance level, prefers urban accessibility, road accessibility, urban infrastructure, research environment, and support environment accordingly. In the future, based on the results of this study on location preferences of creative technical innovators, we will conduct research on how to meet the demand of the creative technical innovators. Also, the study will investigate the diverse industrial location preferences that reflect the confluence of the fourth industrial revolution.

공공청소년수련시설의 이용자 중심 평가항목의 분석방법 개발

김현주,이혜경,노자은 미래를 여는 청소년학회 2008 미래청소년학회지 Vol.5 No.1

Using an Importance-Performance Analysis method, this paper explored adolescent's evaluation of public youth facilities in Korea. The sample of adolescents, who were using a public youth cultural center, was drawn from elementary, middle and high school in Gyeonggi-do. Data were consisted of questions related 5 areas, which were facility use, programs, facility environments, personal relationship and general satisfaction. The results showed that the importance-performance analysis consisted of four dimensions; high importance-high performance, high importance-low performance, low importance-low performance, low importance-high performance. According to the result of the importance-performance analysis, high importance-low performance dimension, called “focused management filed” was detected. Items for that dimension were various programs, degree of kindness, excellence in compared with other facilities and degree of clean. This study suggested a new analysis method starting from the critique that previous evaluation methods failed to consider user's needs. We provided the interactive evaluation model possibly connecting youth users and youth facilities.

다학제 중환자 팀의료에서의 중환자약료 담당약사 역할에 대한 중요도 및 수행도 평가 설문연구 : 국내 임상의 및 약사 측면

손유민,이혜령,박은정,최은영,문채원,송영주,허은정,사은영,류수현,정선미,이경아,최은정,민명숙,김정미,김은영 한국병원약사회 2022 병원약사회지 Vol.39 No.4

Background : The objective of this study was to survey critical care pharmacists’ role by importance- performance analysis in multidisciplinary ICU teams. Methods : This multicenter prospective cross-sectional questionnaire study was conducted through direct mailing. Questionnaires and return envelopes were mailed to heads of hospital department of pharmacy. These questionnaires were designed to request for importance, performance of fundamental, desirable, and optimal services of pharmacy services for ICU pharmacists and satisfaction for clinicians. Data were subjected to importance-performance analysis. Results : Forty-one item pharmacy questionnaires and 25-item for clinicians were developed and distributed to ICU pharmacist and clinicians. Forty-seven (90%) pharmacists and 51 (66%) clinicians returned questionnaires. Clinicians generally rated satisfaction of pharmacy services more favorably than pharmacists in clinical function in both patient care and non-patient care. Means ± standard deviations (SDs) of importance and performance were 6.20±0.17 and 5.37±0.38, respectively, for the evaluation of clinical activities of patient-care by critical care pharmacist. In the case of pharmacists’ evaluation of non-patient care, means ± SDs of importance and performance were 4.86±0.70 and 4.78±0.21, respectively. The evaluation of importance for non-patient care tasks was significantly lower than that of patient-care tasks (p=0.001). The IPA analysis of clinician’s scores of importance and performance were 6.27±0.25 and 6.11±0.21, respectively for the evaluation of clinical activities of patient-care by critical care pharmacist. In the case of clinician’s evaluation of clinical activities of non-patient care, means ± SDs of importance and performance were 5.49±0.45 and 5.74±0.27, respectively. Conclusion : In conclusion, it was evaluated as important or appropriate performance and highly evaluated for satisfaction with the clinicians for critical care pharmacists’ role on importance- performance in ICU multidisciplinary team activity.

대학보직교원의 역량탐색 : IPA(Importance-Performance Analysis)를 활용하여

유정아(Yoo, Jungah) 한국열린교육학회 2015 열린교육연구 Vol.23 No.3

이 연구는 대학 보직교원이 갖추어야 할 역량이 무엇인지를 탐색하는데 있다. 이를 위하여 문헌분석 및 심층인터뷰를 통해 설문문항을 추출한 후, IPA 설문지를 개발하였고, 전국 11개 대학교의 교원과 직원 200명을 대상으로 설문조사를 실시하였다. 이중 성실하게 응답한 150부의 설문지를 IPA (Importance -Performance Analysis)와 T검증, 일원배치 분산분석방법을 사용하여 집단 간의 차이를 분석하였다. 연구 결과 대학보직교원에게 필요한 역량 중 중요도가 가장 높게 나타난 세 개의 항목은‘책임성’,‘의사소통’, ‘문제분석역량’으로 나타났고, 실행도가 가장 높게 나타난 세 개의 항목은‘리더십’,‘의사소통’,‘책임 성’으로 나타났다. 그리고 중요도와 실행도의 평균값이 가장 높게 나타난 세 개의 항목은‘책임성’,‘의사 소통’,‘리더십’으로 나타났다. 이에 비해, 중요도는 높으나 실행도가 낮아 집중적으로 개선되고 개발되어야 할 역량은‘헌신’,‘배려’,‘자기조절’로 나타났다. 탐색된 역량에 대한 집단별 차이분석 결과, 교원의 보직 경험이나 보직횟수는 차이가 나타나지 않은 반면, 교원의 연령대, 계열, 성별, 보직유형, 그리고 교원과 직원 집단에 따라서는 차이를 나타내었다. The purpose of this study is to exploring of college administrative professors’ competence. The study methods are interview and IPA(Importance – Performance Analysis), T-test, and ANOVA. The interviewee of this study are 9 professors who had been college administrative professor or who are now college administrative professors. IPA survey questionnaire is developed according to interview result, 100 professors and 100 employee who are in 11 universities are IPA survey objects. The result of this study as follows. 1) The college administrative professors’ high important competence are‘responsibility’,‘communication skill’, and‘problem analysis skill’. 2) The college administrative professors’ high performance competence are‘leadership’, communication skill’, and‘responsibility’. 3) High importance and high performance competence are ‘responsibility’,‘communication skill’, and‘leadership’. 4) High importance and low performance competence are‘sacrifice’,‘concern’, and‘self regulation’ 5) There are significant differences in professors’ sexual group, age group, and administrative type.

IPA, RIA, RPA 분석을 활용한 배달 음식에서 소비자 중심의 서비스 전략 : 인구통계학적 특성 중심으로

양진영,이행주 한국고객만족경영학회 2024 고객만족경영연구 Vol.26 No.1

본 연구에서는 배달 음식 서비스 업체의 생존과 지속가능경영을 위해 배달 음식 서비스 주문 시 고객이 중요하게 여기는 IPA(Importance Performance Analysis), RPA(Repurchase Performance Analysis), RIA(Repurchase Importance Analysis)에 대한 고객 의사결정 요인을 인구통계학적 특성으로 나누어 분석해 보았다. 성별 분석 결과 여성이 남성보다 다른 사람의 리뷰를 더 중요하게 여김을 알 수 있었다. 연령대로 나눈 결과로는 20대는 배달 관련 요인이 40대에서는 정보 서비스가, 50대 이상은 음식과 관련된 요인이 높게 나타났다. 1회 평균 사용 금액에서 3만원 이상인 경우 차별화된 서비스나 정보 서비스가 중요한 것으로 나타났다. 본 연구는 각 배달 음식업체들이 고객의 연령, 성별, 금액대로 나누어 전략을 달리하여 자신들의 충성 고객층을 확보하는데 기여할 수 있을 것으로 보여진다. In this study, IPA(Importance Performance Analysis), RPA(Repurchase Performance Analysis), and RIA(Repurchase Importance Analysis) were analyzed according to demographic characteristics for sustainable management in delivery food services. The analysis results based on gender it was found that women considered other people's reviews more important than men. The analysis results based on age range show that factors related to delivery are more significant for individuals in their 20s, information services are more crucial for those in their 40s, and factors related to food are more pronounced for those aged 50 and above. When the average spending per transaction is over 30,000(won), it appears that differentiated services or information services are important. This research suggests that each food delivery company can contribute to securing their loyal customer base by implementing different strategies based on customers' age, gender, and average spending per transaction.

이용원 선택속성의 중요도 및 만족도가 고객 평가에 미치는 영향 : IPA 분석을 중심으로

임한빈 ( Lim Han-bin ),김영배 ( Kim Young-bae ) 한국건강미용문화응용과학학회 2025 한국건강미용문화응용과학회지 Vol.7 No.1

This study examined the effects of the importance and satisfaction of barbershop selection attributes on customer evaluation and identified priority areas for service improvement using Importance-Performance Analysis (IPA). A survey was conducted with adult male customers who had experience using barbershop services. The collected data were analyzed using importance-satisfaction gap analysis, IPA matrix analysis, and multiple regression analysis. The results indicated that although differences between importance and satisfaction were not significant across all attributes, statistically significant gaps were observed in specific attributes, including hair coloring techniques, in-shop resting facilities, long-term operation, business hours, and equipment and materials. The IPA results showed that haircut techniques, shaving techniques, staff friendliness, price, and transportation convenience were positioned in the high-importance/high-satisfaction quadrant, whereas hair coloring techniques, shop cleanliness, resting facilities, and long-term operation were classified as high-importance/low-satisfaction attributes requiring improvement. Regression analysis revealed that both technical satisfaction and shop satisfaction were significantly influenced by technical competence and reputation when importance was used as an independent variable. In addition, staff service and accessibility had significant effects on shop satisfaction. When satisfaction variables were analyzed, the explanatory power of the satisfaction model was higher than that of the importance model for both technical satisfaction and shop satisfaction, with staff service satisfaction and accessibility satisfaction emerging as key predictors. In conclusion, customer evaluation of barbershop services was formed not only by technical performance but also by overall service experiences, including service processes and convenience factors. This study contributes to the literature by integrating IPA and regression analyses to provide a multidimensional understanding of barbershop selection attributes and offers practical implications for service quality management and strategic decision- making in barbershop operations.