호텔 식음료종사자의 구조조정에 대한 공정성 지각이 경영진 신뢰와 직무만족 간의 관계 연구

전용수 ( Yong Soo Kim ),김영식 ( Young Sik Kim ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2012 호텔리조트연구 Vol.11 No.2

Recently the opening of hotel enterprises is accelerated. As advanced foreign hotel enterprises advance into Korea earnestly, domestic hotel enterprises recognize reconstruction to be one means required strongly for efficiency and competition of hotel organizations. As the reconstruction accompanies reduction of human resources, justice is perceived in the process of reconstruction. It reduced trust for seniors and effectiveness of an organization that residuals from reduction of human resources perceived unfairness in procedure or practical affairs of reduction of human resources. Therefore, the purpose of the study was to examine an effect of procedural justice on trust for the management and job satisfaction with beverage related departments which had the least profitability at hotel enterprises. To achieve the purpose, the study carried out empirical analysis and the results were as follows. Residuals had high trust for the management and organization satisfaction as much as they perceived procedural justice to be high in the process of reconstruction. In the process of reconstruction, the higher their trust for the management was, the higher their.

호텔종사원의 리더십유형이 조직유효성과 혁신행동에 미치는 영향 - 조직유효성의 부트스트랩 간접효과를 중심으로 -

김재환,신동진 한국호텔리조트학회 2023 호텔리조트연구 Vol.22 No.1

This study aims to examine the effect of leadership style by hotel employees' on organizational effectiveness, innovation behavior. In addition, The bootstrap indirect effect of the organizational effectiveness was verified in the relationship between organizational effectiveness and innovative behavior. In order to achieve the research purpose, this study established a research model based on eleven research hypotheses derived from a theoretical review. Data was collected from 271 hotel employees' working at 4-star and 5-star hotels located in the area of South Korea. Due to the strengthening of social distancing, the survey was conducted in a way online. The findings are as follows: firstly, hotel employees' leadership style partially influences organizational effectiveness. Second, organizational effectiveness positively and significantly influences innovation behavior. Third, the indirect effect examine the organizational effectiveness was partially adopted in the relationship between leadership style and innovative behavior. Based on these findings, the current study discusses practical suggestions regarding the importance of hotel employees' leadership style.

호텔기업의 의사소통 유형이 조직신뢰와 직무성과에 미치는 영향 - 서울지역 5성급 호텔을 중심으로 -

최정환,김종견 한국호텔리조트학회 2023 호텔리조트연구 Vol.22 No.1

The purpose of this study is to hypotheses were established and analyzed through the impact of communication type in hotel organization on food and beverage department employees’ organizational trust and job performance. The sample of the study was workers at hotel company in the Seoul area. Among the performed questionnaires, 188 copies were obtained and used for empirical analysis, 22 copies of inconsistent answers were excluded from the research. According to the result of verified hypotheses, communication in hotel company was appeared to have positive effect on organizational trust and job performance. Additionally, these findings show that organizational trust has positive effect on job performance. Therefore, all three of hypotheses were presented and selected through theoretical backgrounds of previous studies. Accordingly, theoretical and practical implications were presented in the study. First, the hotel should provide a working system for workers to be able to communicate effectively by establishing foundation for emotional, practical, and normative support. Second, the hotel company should improve competitive edge by developing and providing a unique communication method to give solution for needs and problems of customers.

긍정심리자본이 직무열의와 조직유효성에 미치는 영향 - 서울시내 특1급 호텔 식음료부서를 중심으로 -

채신석 ( Chae Sin-suk ) 한국호텔리조트학회 2017 호텔리조트연구 Vol.16 No.1

The aim of this research was to investigate the Positive psychological capital as it was perceived by hotel food and beverage employees and to examine the effects of the perceived job engagement on organizational commitment, organizational citizen behavior and job burnout. Data were collected from hotel food and beverage employees at 10 five star hotels in Seoul. A total of 232 samples were finally used for the analysis. The statistical tools to be undertaken this research were frequency analysis, confirmatory factor analysis and discriminant validity analysis using the statistical package of SPSS(18.0) and AMOS(18.0). The results of the analysis showed that perceived Positive psychological capital had significant effect on organizational commitment while the organizational citizen behavior and job burnout did not. The results also indicated that job engagement had significant effect on organizational commitment, organizational citizen behavior and job burnout. Practical implications and limitation of the study are discussed within.

소셜네트워크서비스(SNS) 활용과 조직응집력과의 관계를 통한 호텔의 인재주의 전략방안

박현정 ( Park Hyun-jung ),문보영 ( Moon Bo-young ),김은정 ( Kim Eun-jung ) 한국호텔리조트학회 2016 호텔리조트연구 Vol.15 No.4

The purpose of this study is to give practical suggestions, insights and Human Resources strategies for hotel industry to apply Talent Management. Thus, This study investigated social network services activities in hotel employees. With literature reviews, social network services activities in hotel employees are divided in for dimensions such as participation, openness, interaction, and empathy. This study was reveal how four dimensions of SNS activities in hotel employees affect psychological collectivism and organizational cohesiveness which is relevant to Talent Management. The results of the analysis showed that the openness and the empathy of SNS activities affected psychological collectivism positively, and the psychological collectivism affected organizational cohesiveness positively. The moderation effect by psycho-logical collectivism showed that the openness and empathy as the influencing drivers for the organizational cohesiveness. Regarding with results, the person in charge of the human resources need to monitor the internal social network services usages and application between hotel employees and try to utilize it with open and empathy for interactive communication to share and get their common interests, knowledge and experiences.

호텔 아웃소싱 직원의 직무만족과 조직몰입과의 관계 - 경영방식이 다른 특1급 호텔을 중심으로 -

박영기 ( Park Young-ki ),박재성 ( Park Je-seung ),이상희 ( Lee Sang-hee ) 한국호텔리조트학회 2017 호텔리조트연구 Vol.16 No.1

This study purposes to analyze the relationship between work satisfaction and organizational commitment recognized by outsourcing employees working at a hotel, and the differences between management method of chain and non-chain hotels to drag practical implications to effectively manage outsourcing employees who would work at various departments of hotels in the future, and to propose the improvement measures. The summary of the analysis and result through hypothesis verification are as follows. First of all, for the general characteristics of a sample, the age group of outsourcing employees was mostly 40s and 50s, and females were more than male in gender. Second, the work satisfaction had an effect to the organizational commitment for the relationship between work satisfaction and organizational commitment of outsourcing employees. That is, interest in work, opportunity for promotion, psychological stability and working environment had an effect to an organization concentration. Third, the difference in work satisfaction of chain and non-chain outsourcing employees with different management method showed higher work satisfaction from chain hotel employees, however, higher work satisfaction in the working environment and psychological stability were high from non-chain hotel employees.

호텔직원의 워라밸(WLB)이 직무열의와 자기효능감 그리고 직무성과에 미치는 영향 - 서울시내 5성급호텔을 중심으로 -

박영기,김민준 한국호텔리조트학회 2022 호텔리조트연구 Vol.21 No.6

The purpose of this study is to strengthen the competitiveness of the hotel industry by presenting alternatives to improve the work-life balance(WLB) of hotel staff and maximize the capabilities of human resources in order to achieve successful innovation in the crisis of the hotel industry caused by COVID-19. I would like to suggest a plan. The sample consisted of employees working in a 5-star hotel located in the Seoul area. It was conducted using online survey. The survey period was conducted for one month from July 25 to August 20, 2022. A total of 259 copies of the questionnaire were collected of which 253 copies were analyzed excluding 6 inconsistent copies. For the collected data, SPSS 23.0 statistical program was used and frequency analysis, reliability analysis, and multiple regression analysis were performed. As a result of the analysis first, the hotel staff's work life balance(WLB), that is work environment, self-development, salary, vacation, and colleague relationship were found to statistically affect job enthusiasm, self-efficacy and job performance. Second, it was found that job enthusiasm affects job performance and self-efficacy affects job performance. As for the academic implications unlike the work-life balance topic dealt with in the existing social sciences the analysis of work-life balance for the hotel industry can be differentiated from existing studies. The quality improvement of the hotel can be said to be an analysis that presents an alternative considering the work-life balance of hotel staff.

호텔종사원의 감정노동과 직무소진 간의 사회적 지지의 조절효과

윤성필 한국호텔리조트학회 2022 호텔리조트연구 Vol.21 No.6

In this study, a theoretical review was conducted to prove whether social support plays a moderating effect between emotional labor and job burnout of hotel employees, and a research model and two hypotheses were established and empirical analysis was conducted. The population was targeted at hotel employees in Seoul and Gyeonggi-do, and a survey was conducted from July 1 to July 30, 2022. The contents of questionnaire was written by the researcher based on previous studies, and the survey was requested to an online research company, and it was conducted with the help of a panel held by the company using the Google questionnaire platform. After explaining the purpose of the study through the URL link of the questionnaire, the data were collected in a self-written manner through Kakao Talk to the survey subjects. A total of 350 questionnaires were distributed, and 339 questionnaires were collected. Among them, 322 copies were used for empirical analysis, excluding 17 inconsistent or insincere questionnaires. In order to achieve the purpose of this study, frequency analysis, validity and reliability analysis, correlation analysis, and multiple regression analysis were conducted using SPSS 20.0. As a result of testing the presented hypothesis, it was found that the emotional labor of hotel employees had a significant effect on job burnout. Subsequently, as a result of examining whether social support plays a moderating effect between emotional labor and job burnout of hotel employees, it was verified that social support plays a moderating effect by obtaining a significant regression coefficient in the interaction term. In conclusion, the hypothesis presented through the theoretical basis of previous studies was adopted, and academic and practical implications were presented accordingly.

빅데이터 활용에 의한 리조트 관광객의 소비성향 분석

황욱선 ( Hwang Ug-sun ),민정기 ( Min Jung-ki ) 한국호텔리조트학회 2017 호텔리조트연구 Vol.16 No.2

The objective of this research is to survey the perception trend analysis of resort among various accommodations by analyzing big data of resort-related data from social media (SNS) and to provide resort industry practical and useful information on how to respond on the result from the big data analysis. In order to do that, this paper analyzed the followings: 1) Network analysis with degree centrality, closeness centrality, betweenness centrality and eigenvector centrality by using Textom, UCINET6 and NetDraw, and 2) CONCOR analysis to find clusters and to see what kinds of relationships are present among them. As a result, words such as `event`, `resort`, `travel`, `package`, `family`, `family travel`, `reservation`, `goods`, `discount`, `preparation`, `tourist site`, `utilization`, `recommendation`, `ti-me` are top ranked in frequency ratio and all of centrality ratios. Especially, `event`, `resort` and `travel` played a key role. Therefore, from the point of suppliers` view, it suggests that the suppliers should prepare various information to customers regarding those words. Cluster of words of `resort`, `family`, `package`, `hotel`, `travel`, `family travel`, `jeju`, `re-servation`, `price`, `ocean`, `vacation`, `moment`, `spa`, `luxury` is organized of those very high on web visibility. This cluster is correlated to all of 5 other clusters. Consequently, the resort management companies in Jeju island could utilize the findings such that customers who want to visit a resort in ocean area are very interested in family travel package offered by the ocean resorts for their marketing promotions.

호텔 감정노동을 고려한 호텔서비스 매뉴얼 연구

김혁수 ( Kim Hyuk-soo ) 한국호텔리조트학회 2017 호텔리조트연구 Vol.16 No.1

It is hard to deny that there has been an accident that I thought to be the best service management by keeping the surface behavior (service standard rules) strictly emphasized strictly to the detailed behavior of the hotel service manual. However, it is necessary to change and complement the establishment of service management and service manuals in the hotel industry in an environment where emotional labor problems of emotional workers such as customers are becoming social problems and industrial safety health laws are also being enacted. is. Until now, there have been a lot of researches on the emotional labor, but there is no study on the service rules considering emotional labor problems applicable in the hotel business. For the emotional labor problem, which has been presented continuously and is being brought to the society in recent years, it has been suggested that the compulsory adherence to the over-quantified service standard manual in the hotel industry may induce the employee to feel the emotional labor problem. Analysis as perspective dimension also needs to be studied. Through the self-leadership concept and education program introduced, the empathy can be expressed by the emotions of the customers who correspond to the inner workings of the emotional labor methods, and it is possible to express their feelings, and further the confidence and self-efficacy in the customer service work, And suggests implications for service manuals, training, and evaluation..