호텔 식음료종사자의 구조조정에 대한 공정성 지각이 경영진 신뢰와 직무만족 간의 관계 연구

전용수 ( Yong Soo Kim ),김영식 ( Young Sik Kim ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2012 호텔리조트연구 Vol.11 No.2

Recently the opening of hotel enterprises is accelerated. As advanced foreign hotel enterprises advance into Korea earnestly, domestic hotel enterprises recognize reconstruction to be one means required strongly for efficiency and competition of hotel organizations. As the reconstruction accompanies reduction of human resources, justice is perceived in the process of reconstruction. It reduced trust for seniors and effectiveness of an organization that residuals from reduction of human resources perceived unfairness in procedure or practical affairs of reduction of human resources. Therefore, the purpose of the study was to examine an effect of procedural justice on trust for the management and job satisfaction with beverage related departments which had the least profitability at hotel enterprises. To achieve the purpose, the study carried out empirical analysis and the results were as follows. Residuals had high trust for the management and organization satisfaction as much as they perceived procedural justice to be high in the process of reconstruction. In the process of reconstruction, the higher their trust for the management was, the higher their.

복합리조트 체험영향이 지각된 관계품질과 브랜드애착·브랜드충성도에 미치는 영향 - 조절초점의 조절효과를 중심으로 -

구자형,한진수 한국호텔리조트학회 2022 호텔리조트연구 Vol.21 No.1

This study investigated how diverse experience impacts of users after using integrated resorts influence their relationship quality, brand attachment, and brand loyalty. This study also examined the self-regulation effect of the users’ regulatory focus, that is, the indicator of their psychological state and motivation tendency, in the path of their experience impact influencing their relationship quality. As a result, first, integrated resort experience impacts were found to have significant positive effects on trust and satisfaction of relationship quality. Second, relationship quality factors were found to have significant positive effects on brand attachment. Third, brand attachment of integrated resort users was found to have a significant positive effect on their brand loyalty. Fourth, in the path of integrated resort experience factors influencing relationship quality, the moderating effect of regulatory focus was found to have a significant positive effect when the feel factor has an effect on satisfaction. This study suggest theoretical implications and practical implications for securing differentiated and competitive integrated resort industry.

호텔 직원의 직무불안정성과 정서적 몰입 및 직무성과의 관계 - 정서적 몰입의 매개효과를 중심으로 -

오혜지 한국호텔리조트학회 2022 호텔리조트연구 Vol.21 No.1

This case study analyzed hotel employees' job insecurity and job performance. It particularly tested the mediating effects of affective commitment on the relationships between job insecurity and job performance. By doing so, this study provides implications for more effective business performance and human resource management in the hotel business. First, it is approved that hotel employee's job insecurity is an important factor determining job affective commitment. In other words, job insecurity leaded to a negative affective effect. Second, it is confirmed that hotel employee's job insecurity had a negative effect on job performance Third, it is approved that hotel employee's affective commitment is an important factor determining job performance. In other words, affective commitment had a positive effect on job performance. Furthermore, hotel employees' affective commitment played a mediating role in the relationship between job insecurity and job performance. This study presents theoretical and practical implications to improve organizational effectiveness and enhance management performance in a hotel environment where human resource management is important. It is necessary to study effective human resource management methods for the improvement of organizational performance and organizational stability as well as individual job satisfaction of hotel employees.

DEA를 활용한 호텔효율성분석과 호텔산업의 활성화 방안연구 - 서울지역 호텔을 중심으로 -

장현종 ( Jang Hyun-jong ) 한국호텔리조트학회 2017 호텔리조트연구 Vol.16 No.3

The purpose of this study was to provide the direction for whether building hotels are appropriate or not at this time based on DEA analysis. Lately many hotels have been built in Seoul without exact demand analysis. Therefore, I have analyzed financial statements of some hotels located in Seoul. Final results through this study are what type of hotels should be made through differences between areas and hotel grades are as follows: First, we should consider erecting more hotels providing limited-service in the Gangnam area. because hotels giving limited-service in the Gangnam area are the most efficient. Second, second-efficient hotels are the ones offering full-service in the Gangnam area. Third, third-efficient hotels are the ones providing full-service in Seoul except the Gangnam area. Lastly, the least efficient hotels are the ones providing limited-service in Seoul except Gangnam area. according to the research result, we should consider constructing more hotels offering limited -service in the Gangnam area.

코로나 19로 인한 호텔 종사원의 직무스트레스가 소진과 이직의도에 미치는 영향 연구 - 서울지역 5성급 호텔을 중심으로 -

서정운 ( Seo Jung-woon ) 한국호텔리조트학회 2022 호텔리조트연구 Vol.21 No.2

The purpose of this study is to analyze the job stress in the situation caused by COVID 19 and to investigate the effect of job stress on burnout and turnover intention of hotel employee. This study was conducted from February 1 to February 11, 2021, targeting hotel employees who work at 5-star luxury hotels in Seoul. The survey was presented online due to the COVID 19 situation and a total of 330 questionnaires were collected, and 302 responses were finally used for data analysis. The collected data were analyzed using SPSS 26.0 and AMOS 26.0 programs and confirmatory factor analysis and path analysis were performed to verify descriptive analysis, correlation analysis, validity and reliability. As a result, it was found that overwork, physical discomfort and behavioral bias among the factors affecting burnout in the Covid 19 situation had significant effects but the effect of work pressure on burnout was rejected in insignificant results. On the other hand, burnout derived significant results on turnover intention. The summary of the research is that, in the serious situation of the hotel industry due to the current Covid 19, hotel employees work despite strong work pressure due to job instability such as layoff. Through this study, it can be seen that hotel management needs to develop a trust program to restore trust with hotel employees who are currently in the Corona Blue state for procuring talented employees and for continuous hotel management.

공감 리더십에 따른 호텔 종사원의 조직애착이 직무헌신행동에 미치는 영향 - 5성급호텔 조리부서를 중심으로 -

이동철 ( Lee Dong-cheul ),박동연 ( Park Dong-yeon ),신동진 ( Shin Dong-jin ) 한국호텔리조트학회 2022 호텔리조트연구 Vol.21 No.2

The purpose of this study was to identify the relationship between empathy leadership and organizational attachment as a result variable of organizational commitment in the hotel culinary department and conduct empirical studies on the role of empathy leadership and organizational attachment. The data were collected from employees who work in culinary department at a 5-star franchise hotel and Local hotel located in the Seoul metropolitan area. Because it is difficult to conduct a survey through face-to-face contact with employees due to the COVID-19 pandemic, the online survey was conducted from February 1 to February 28, 2020. A total of 330 questionnaires through online were distributed and 268 employees completed the survey. Of the 268 returned responses, 27 responses were not usable due to missing information. Thus, a total of 241 responses were used for analysis. The study results, First, it has been shown that the empathy leadership of culinary department in hotel companies has a significant positive impact on the organizational attachment. Second, it has been shown that organizational attachment has a positive effect on organizational commitment. Third, empathy leadership of hotel companies' culinary department has a positive impact organizational commitment. Fourth, organizational attachment has a positive (+) mediating effect in the relationship between empathy leadership and organizational commitment in culinary department.

코로나19에 따른 호텔의 비대면 서비스품질과 방역활동이 고객만족 및 행동의도에 미치는 영향

유양호 ( Yoo Yang-ho ) 한국호텔리조트학회 2022 호텔리조트연구 Vol.21 No.2

In the hotel industry, non face-to-face services have developed due to COVID-19 and attracting more attention day by day, and quarantine hygiene activities have worked indispensable critical factors in hotel management. Accordingly, this study was to verify the effects of the hotel non face-to-face service quality and quarantine hygiene activities on the customer satisfaction and behavior intention. Samples for the questionnaire survey were set only for customers who used specific hotels located in Seoul and Gwangju·Jeonnam, and 245 copies of the questionnaires distributed from February 21 to March 5, 2022 were utilized for empirical analysis. When all the studies were combined, first, this study has found out that non face-to-face service quality and quarantine hygiene activity had positive effect on the customer satisfaction and behavior intention, and second, this study has shown that the customer satisfaction had positive effect on the behavior intention. Based on such research findings, this study was to suggest various approaches to enhance hotel non face-to-face service quality and as well as to provide practical implications on establishment of hotel quarantine system and strategy.

리조트 안전사고 유형에 따른 손해배상책임

문상혁 ( Moon Sang-hyuk ) 한국호텔리조트학회 2017 호텔리조트연구 Vol.16 No.3

The tourism industry has developed steadily in the 2000s because of increase in the number of both foreign and Korean tourists. To be specific, the reasons Korean tourists have increased include; after 2011, extended application of a 5-day workweek up to businesses of less than 20 people: and a raised income level of the public and change in their perception on leisure life. The increase in tourists contributed to the growth of accommodation businesses across the country, and those businesses are seeking a variety of ways to satisfy the needs of tourists. Keeping up with such rapid changes in the business environment, resorts as well as hotels have adopted a range of changes. Tourists generally want to use resort facilities in a pleasing environment of the resort, but there has been an ever increasing risk of life-threatening accidents taking place unexpectedly at a resort. In this context, this study reviewed the types of various safety accidents that are likely to happen at a resort and the liabilities for damages according to the parties responsible for liabilities, and with the findings of review, recommended ways to prevent safety accidents at a resort. In conclusion, a resort should try its utmost to prevent safety accidents by predicting risks that may happen due to visitors, facilities, structures, businesses at the site, local characteristics and so on and make every effort including training and notification on safety accidents and obligation of supervision.

호텔 체험 프로그램이 지각된 가치, 전공만족도, 전공충성도에 미치는 영향 - J대 호텔경영학과 재학생을 중심으로 -

안세길 한국호텔리조트학회 2022 호텔리조트연구 Vol.21 No.1

Few empirical and theoretical studies have been researched regarding the influences of hotel experiential activity programs on perceived value, major satisfaction, major loyalty. The purpose of this study was to analyze the impact of hotel experiential activity programs on perceived value, major satisfaction, major loyalty and the impact of perceived value on major satisfaction, major loyalty and the impact of major satisfaction on major loyalty. The results of this study are as below. The influences of hotel experiential activity programs on perceived value, major satisfaction, major loyalty are significant but hotel experiential activity program is rejected. For the purpose of this study, empirical analysis using SPSS 26.0 and AMOS 26.0 were performed.

온라인 리뷰 분석을 통한 웰니스 호텔의 서비스 속성이 호텔 방문객의 전반적인 평가에 미치는 영향 연구

유화정,김동한,최영배 한국호텔리조트학회 2022 호텔리조트연구 Vol.21 No.1

The purpose of this study is to understand the effects of hotel wellness attributes on hotel guests’ overall evaluation through online review analysis. In doing so, this study utilizes online review data of wellness hotels/resorts downloaded from Tripadvisor. This study calculated the proportion of six selected wellness-related attributes using a dictionary-based approach and identified the effects of six wellness attributes on overall evaluation via a fixed effect model using the R program. The results of this study show that four wellness attributes (i.e., Beauty care, Mental activity and education, Rest and meditation, and Social contacts, environmental sensitivity) were statistically significantly associated with an overall evaluation. Theoretical and managerial implications were also discussed.