ERP시스템 사용자 인지가 만족도 및 지속적 사용의도에 미치는 영향

송신근(Song, Sin Geun),원지영(Won, Ji Young) 한국국제회계학회 2013 국제회계연구 Vol.0 No.50

본 연구는 ERP시스템 사용 전 사용자 인지가 사용 후 사용자 인지에 미치는 영향과 사용 후 사용자 인지가 만족도 및 지속적 사용의도에 미치는 영향을 분석하고, 사용 전 사용자 인지와 사용 후 사용자 인지 간의 관계에서 시스템 상호작용과 사회적 상호작용이 조절효과를 지니는지를 분석하고자 하는데 목적을 두고 있다. 연구를 위한 독립변수로 사용 전 인지에 유용성 기대와 태도를, 매개변수로 사용 후 인지에 기대일치와 사후 유용성, 종속변수로 만족도 및 지속적 사용의도를 사용하였으며, 조절변수로 시스템 상호작용과 사회적 상호작용을 사용하였다. 분석결과, 사용 전 인지 중 유용성 기대는 사용 후 인지 변수 중 사후 유용성에 영향을 미치며, 태도는 기대일치에 영향을 미치고, 사용 후 인지는 만족도 및 지속적 사용의도에 영향을 미치는 것으로 나타났다. 사용 전 인지와 사용 후 인지 간의 조절효과 검증에서는 기대일치에 대해 시스템 상호작용만 태도와 정(+)의 조절효과를 지니는 것으로 나타났다. 시스템 상호작용과 사회적 상호작용의 기대일치, 사후 유용성, 만족도 및 지속적 사용의도에 대한 직접효과 분석을 위한 추가분석에서 기대일치와 사후 유용성에 대해서는 사용 전 사용자 인지보다 더 유의적인 정(+)의 영향을 미치는 것으로 나타났으며, 만족도에 대해서는 시스템 상호작용이, 지속적 사용의도에 대해서는 사회적 상호작용이 아주 유의적인 정(+)의 영향을 미치는 것으로 나타났다. 이러한 결과는 ERP시스템의 사용 전 초기단계의 인지인 유용성 기대와 태도가 사용 후 후기 단계의 인지인 기대일치 및 유용성에 대한 확인과정을 통해서 만족도 및 지속적 사용의도를 결정하게 하는 기준점으로의 역할을 하고 있음을 보여주고 있다. 하지만 사용 후 사용자 인지는 사용 전 사용자 인지보다 시스템 상호작용과 사회적 상호작용에 의해 더 많은 영향을 받으며, 만족도와 지속적 사용의도도 이들 변수에 의해 많은 영향을 받으므로 사용자들의 업무편의성을 지닌 ERP시스템 도입과 ERP시스템 활용 조직문화의 정착이 중요한 것으로 나타났다. The goal of this study is to analyze the effects of the ERP system pre-usage user"s cognition on post-usage user"s cognition and the effects of post-usage user"s cognition on satisfaction and continuous usage intention, and also analyze that system interaction and social interaction have moderate effects on the relationship between pre-usage user"s cognition and post-usage user"s cognition. Pre-usage cognition, usefulness expectation and attitude are used as independent variables, post-usage cognition, expectation confirmation and post-usefulness are used as parameter, and system interaction and social interaction are used as moderate variables. As a result of the analysis, usefulness expectation has effect on post-usefulness, attitude has effect on expectation confirmation, and post-usage cognition has effect on satisfaction and continuous usage intention. Only system interaction has positive moderate effect with the attitude to expectation confirmation. In terms of additional analysis for the direct effect analysis of system interaction and social interaction on expectation confirmation, post-usefulness, satisfaction, and continuous usage intention, for the expectation conformance and post-usefulness had more significantly effects than pre-usage user"s cognition. For satisfaction and continuous usage intention, system interaction had significantly effect. It shows that the usefulness expectation and attitude perform a role of reference point to decide satisfaction and continuous usage intention through the confirmation process for expectation confirmation and usefulness. However, the post-usage user"s cognition is influenced by the system interaction and social interaction rather than the pre-usage user"s cognition. And also the satisfaction and continuous usage intention are seriously affected by these variables. Therefore, the introduction of useful ERP system and the organizational culture of establishing ERP systems are most important.

ERP시스템 성과에 영향을 미치는 인지된 사용도, 유용성 만족도에 관한 연구

이장형 한국상업교육학회 2006 상업교육연구 Vol.12 No.-

ERP는 전사적 자원시스템 또는 전사 시스템으로 회사의 재무-회계정보를 통한 정보의 모든 흐름을 거침없이 흘러가는 통합시스템이다. 이 ERP가 과거 수십년 동안 가장 중요한 정보기술 중의 하나로 인식되어 왔다. 본 연구의 목적은 ERP시스템 성과에 관한 환경요인, 사용도, 유용성 및 만족도를 이해하는 것이다. 경영정보시스템에 기반을 둔 이론적 연구를 통하여 ERP시스템 성과와 영향을 미치는 요인들에 대한 연구모형을 구축하고, 가설을 실증적으로 검증하였다. 이 연구목적을 달성하기 위하여 248개 한국기업으로부터 설문지를 회수하였다. 결과는 SPSS를 사용하였는데 6개의 가설이 채택된 것으로 나타났다. 사용도, 유용성 및 만족도가 ERP시스템 성과에 정의 영향을 미치는 것으로 나타났다. 본 연구결과가 ERP시스템 구축전략의 지침으로 사용되어 질 수 있을 것으로 기대한다. ERP referred to as enterprise wide systems or enterprise systems, offer the seamless integration of all the information flowing through a company financial and accounting information. And ERP were one of the largest IT environment in the past decades. The purpose of this study is to understand environment factors, usage, usefulness, satisfaction on ERP System performance. Therefore this paper examines the relationships of the environment factors, usage, usefulness, satisfaction on performance. This sets out the research model of influencing factors and the performance of the ERP system through theoretical studies based on Management Information Systems, and the empirically tests hypotheses related to the model. To purpose of this study, the questionnaires were collected from 248 Korean manufacturing companies. The following results were determined by verifying six hypotheses using SPSS. Usage, usefulness and satisfaction support ERP system performance. I expect that the results of the research can be used as the guidance of the implementation strategy of ERP system.

ERP시스템 사용성과 결정요인에 관한 연구

곽기영(Kee Young Kwahk),길진호(Jin Ho Kil) 한국경영학회 2010 經營學硏究 Vol.39 No.2

Turbulent changes of competitive environment have forced organizations to continue enhancing their capabilities to respond to the dynamic environment. With the competitive pressure and the development of information and communication technology (ICT), many organizations have introduced various kinds of enterprise-wide systems like enterprise resource planning (ERP) systems as strategic tools for the purpose of improving organizational performance. Despite their promised strategic benefits, however, their implementation has suffered from a high failure rate and difficulty in realizing the anticipated benefits. Many factors have been widely reported to account for the success and failure of ERP systems implementation, which are not limited to technical issues but various causes arising from the interactions among people, task, and technology. Previous studies have indicated that one of the most critical failure reasons is the lack of knowledge sharing and utilization across organizations. Individuals need to share and transfer their knowledge in order to attain successful usage of and performance benefits from ERP systems, while organizations have to focus on integration of existing knowledge with new one from ERP systems in order to achieve successful organizational change. As a consequence, many information systems (IS) researchers have paid attention to examining the effect of absorptive capacity closely associated with knowledge sharing and transferring on IS usage performance. Knowledge sharing and absorptive capacity can be interpreted in the context of social exchange, in which individuals anticipate future rewards without explicit promise in exchange for their contributions. Based on the social exchange, organizational citizenship behavior (OCB) can be described as a set of behaviors resulting from communications and interactions among individuals that help their colleagues spontaneously, comply with the rules and policy of organizations, prevent possible problems related to their tasks, and commit themselves to working for organizations. ERP systems implementation involves changes not only in systems but also in processes and other social dimensions, which requires appropriate communications and interactions among organizational members. A lack of communications and interactions due to a lack of OCB might lead to weak absorptive capacity and thus negatively influence knowledge sharing across organizations, because OCB facilitates a successful collaboration among functional units and positively impacts individual’s attitude toward radical organizational change. In addition, this kind of spontaneous activities of individuals facilitates enhancing their learning capabilities about the new knowledge and thereby positively influences knowledge sharing across organizations. With this motivation, this study has two research objectives. First, it introduces and tests a theoretical model accounting for the relationships among performance of ERP system usage, absorptive capacity, and OCB. Second, it examines a mediating role of absorptive capacity between OCB and performance of EPR system usage. In order to test the proposed model, the overall approach employed was a field study using the structural equation model. We developed our data collection instrument by adopting existing validated questions wherever possible. A total of 168 complete and valid responses were obtained from 15 organizations. We carried out data analysis using a twostep methodology with LISREL 8.7. The empirical results supported the proposed model and identified the role of the full mediation of absorptive capacity. As a result of the analysis, the following conclusions were reached. First, organizational citizenship behavior significantly influences absorptive capacity. Second, it was revealed that the absorptive capacity of the members of an organization significantly influences the usage performance of ERP systems. Third, absorptive capacity was found to

여행사의 ERP 시스템 사용이 기업 경영지식 공유에 미치는 요인에 관한 연구

허경석(Hur, Kyung-Suk),권희석(Kwon, Hee-Suk),변정우(Byun, Jung-Woo) 한국관광레저학회 2015 관광레저연구 Vol.27 No.1