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        [철회논문]타 경쟁사 등에 의해 교육컨텐츠가 임의로 도용 및 활용될 수 있는 부분을 고려하여 철회. 환자경험향상의 의료서비스 제공을 위한 교육프로그램 개발 사례연구: A병원을 중심으로

        한지영 ( Han Jiyoung ),박지원 ( Park Jiwon ) 한국인력개발학회 2020 HRD연구 Vol.22 No.1

        The purpose of this study is to draw theoretical and practical implications for the development of education programs that contribute to the improvement of patient care services by analyzing systematic development cases of patient experience improvement education programs in medical institutions. Hospital A, which is subject to this study, was divided into five stages of the analysis, design, development, execution, and evaluation of the ADDIE model in the development of the patient experience improvement education program, including the patient care protocol. Specifically, during the analysis and design phase, the patient experience assessment survey was analyzed and points were extracted for each question to create the 'IB-CARE' patient response protocol for all personnel and the 'SIR-CARE' patient response protocol. Based on this, all staff workshops developed patient care service manuals for each department and separately produced standards for patient care services. In addition, all staff service education was conducted based on the patient care manual, and the contents of patient care service video education according to the patient care protocol were produced to enable learning by text and e-mail, considering situations in which integrated education was difficult for doctors. Through the development and implementation of such education programs, the ADDIE model was confirmed to be applicable to the development of education programs to improve patient experience, and the need to make various efforts for strategic intervention on the HRD dimension to enhance patient experience was identified. Finally, based on the limitations of this study, further research is needed on the relationship between the application and organizational effectiveness of various medical institutions to future patient-oriented education programs, and alternative research is needed to identify the field-effectiveness and practical effectiveness of education content.

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