http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
Dynamic capabilities, human capital and service innovation: the case of Taiwan ICT industry
Tsou Hung-Tai,Chen Ja-Shen 기술경영경제학회 2020 ASIAN JOURNAL OF TECHNOLOGY INNOVATION Vol.28 No.2
This study focuses on the influence of dynamic capabilities (DCs) on service innovation and further examines the mediating effects of generic and specific human capital on the relationship between DCs and service innovation. 225 questionnaires were collected from paired cases (IT and sales departments) of information and communication technology (ICT) companies in Taiwan. The results from an analysis using PLS showed that DCs have a positive effect on service innovation, as well as generic and specific human capital. Moreover, generic and specific human capital play mediating roles in the relationships between DCs and service innovation. This study contributes towards gaps by empirically examining the mediating effects of fostering and deploying generic and specific human capital on services innovation, thus providing IT and sales managers with a better account of how services innovation comes about within dynamic environments.