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The Impact of Supply Chain Management on Organizational Performance and Customer Satisfaction
Hamid Babaei Meybodi,Seyed Hamid Emadi,Tina Roostapisheh,Haniyeh Ghiyasvand Mohammadkha 대한산업공학회 2018 Industrial Engineeering & Management Systems Vol.17 No.3
The present study has been conducted with the purpose of investigating the impact of supply chain management (SCM) on organizational performance and customer satisfaction in two factories in Shiraz Industrial Estate. Therefore, according to the research subject, the variables of supply chain management, organizational performance and also customer satisfaction have been defined. In terms of objective, this is an applied study and in terms of nature and method, this is a descriptive-correlational study. The statistical population consists of 100 people and the sample consists of 80 people. The reliability and validity of research have firstly been examined and then the results were analyzed using SPSS and LISREL. The obtained results indicate the impact of supply chain management on organizational performance and customer satisfaction.