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서비스 품질에 대한 고객만족이 신뢰와 재구매의도에 미치는 영향
봉미희(Mi Hee Bong),서원석(Won Seok Seo) 한국관광연구학회 2005 관광연구저널 Vol.19 No.3
The study aims to deduce the factors that effect customer satisfaction as well as to analyze a casual relationship among customer satisfaction about service quality focused on residence hotel`s customer, trust and repurchasing intention and to present suggestions that residence hotel make a step forward from now on. The model was tested through a factor analysis using SPSS and SEM using Amos on 200 respondents, who have experience using residence hotel. The results indicated that factors effect customer satisfaction are reliability, responsiveness, emphathy, comfortableness & variety of subsidiary facilities and tangibles. Also, the results indicated that customer satisfaction effects positively to the trust & repurchasing intention.
매실과 홍삼 부산물이 스트레스에 대한 육계 생체 반응에 미치는 영향
봉미희(Mi Hee Bong),지상윤(Sang Yoon Ji),박준철(Jun Cheol Park),문홍길(Hong Kil Moon),이상철(Sang Cheul Lee),이준헌(Jun Heon Lee),홍준기(Joon Ki Hong) 韓國家禽學會 2011 韓國家禽學會誌 Vol.38 No.3
This study was conducted to test the efficacy of plum (Prunus mume) and red ginseng (Panax ginseng C.A Meyer) marc as stress inhibitors under heat stress and lipopolysaccharide (LPS) challenge in broilers by investigating their effects on blood biochemical parameters, immunoglobulin concentration and splenic cytokine mRNA expressions. A total of one hundred ninety-two 1-d-old male broiler chicks (Ross 308) were divided into 2 stress conditions (heat and LPS) experiments. Each experiment was divided into 4 treatment groups with 8 replicates of 3 birds in each group. NC (negative control, no immune substances), PC (positive control, 25 ppm β-glucan), PM (1% plum marc) and RGM (3% red ginseng marc) treatments were administered with respective substance through water supplementation. During heat stress, The Ca/Mg ratio in PM and RGM was significantly decreased in comparison with that of NC (P<0.05). The immunoglobulin M was significantly lower in PM than in NC (P<0.05). Expression patterns of splenic cytokine mRNAs (IL-1, IL-2 and IL-6) were similar over the treatment. Expression rates of IL-1 and IL-2 in PM were significantly decreased in comparison with NC. Also, expression rates of IL-1, IL-2 and IL-6 were significantly lower in RGM than in NC (P<0.05). In conclusion, the dietary supplementation of plum and red ginseng marc improved coping ability to heat stress by preventing Ca/Mg ratio increment and by inhibiting inflammatory response in broiler chicks. However, it is necessary to determine optimal dietary level of red ginseng marc for improving growth performances in broiler chickens. These results suggest the possibility that plum and red ginseng marc could be used as the stress inhibitor under heat stress and inflammatory response in broiler chicks.
국내 카지노 산업 세수확대방안 및 재원활용방안에 관한 연구: 제주지역을 중심으로
서원석 ( Won Seok Seo ),봉미희 ( Mi Hee Bong ),이민재 ( Min Jae Lee ) 대한관광경영학회 2015 觀光硏究 Vol.30 No.7
본 연구는 제주지역을 중심으로 한 카지노 산업 세수확대방안 및 재원활용방안에 관한 연구이다. 제주 카지노 산업의 건전한 발전을 위한 제도정비 방침에 따라, 도내 카지노업계의 매출 수익을 도민에게 환원시키기 위한 조세납부 및 지역경제 기여방안을 마련하고, 제주지역 카지노의 매출 규모 및 운영상황에 맞는 적정 세수확대방안을 도출하는 것이 본 연구의 목적이다. 이를 수행하기 위해 국내외 카지노 조세정책 및 국가별 재원활용 사례를 활용하였다. 본 연구에서 제시한 세수확대방안으로는 과세표준조정, 징수비율 확대, 관광진흥개발기금 구간 확대, 라이선스 등록을 통한 재원 확보, 전문모집인 등록을 통한 과세, 지역발전기금 부과, 영업투명성 강화를 통한 매출 증대로 과세 규모 확대이다. 재원활용방안은 관광진흥개발기금의 활용 확대 방안과 재원 추가 확보분에 대한 활용방안 두 가지로 제안하였다. This study is on the expanding tax measures and utilization of funds in domestic casino industry around the Jeju island. The purpose of this study is to establish a tax payment plan for reducing and contributing to the local economy and citizens by using the sales revenue of the casino industry and to draw the appropriate tax measures meet the expanding sales and operating situation of Jeju Casino Industry. In order to carry out the purposes of this study it was utilizing the domestic and international casino tax policy and regional funds use cases. The expanding tax measures presented in this study are expanding the collection rate, expanding tourism promotion fund segment, license registration, tax professional recruiters, local development funds, and strengthening business transparency. And utilizations of funds are proposed utilizing of the tourism promotion fund and utilizing of securing additional funding for the minutes.
영업장 환경개선으로 인한 카지노 서비스 품질 고객만족과 건전화 효과분석에 관한 연구
서원석(Won Seok Seo),봉미희(Mi Hee Bong),이민재(Min Jae Lee),최미선(Mi Seon Choi) 한양대학교 관광연구소 2015 觀光硏究論叢 Vol.27 No.2
본 연구는 운영 측면에서 비효율성을 야기 시킬 뿐만 아니라 고객만족을 감소시키는 원인이 될 수 있는 영업장 환경을 개선한 강원랜드를 중심으로 영업장 환경개선으로 인한 고객만족 증대 및 건전화 효과를 실증분석 하였다. 서비스 품질 부분 효과 분석 결과 대부분의 항목에서 두 집단간에 유의한 차이가있는 것으로 나타났다. 건전화 부문 효과 비교 분석 결과 11개의 항목 중 4개 항목에서 두 집단 간에 유의한 차이가 있는 것으로 나타났다. 이러한 분석결과를 바탕으로 영업장 운영을 위한 전략과 중장기 건전화 방안 등의 시사점을 제시하고자 한다. In this study, we examined a empirical study about the impact of working environment improvement on a customer satisfaction in a casino service quality focused on the Gangwon Land. Working environment improvement could cause inefficiency from an operational perspective and reduce customer satisfaction. As a result of partial effects analysis in service quality, it showed that there was a significant difference in the most of items between the two groups. A result of partial effects analysis in normalization sector showed that there was a significant difference in the four items of eleven items. Based on these results, we proposed the implications of such strategies for casino operations and normalization plans in the middle and long term.
단위가축영양 : 육계에서 구멍갈파래의 항산화 및 면역조절 효과
홍준기 ( Joon Ki Hong ),봉미희 ( Mi Hee Bong ),박준철 ( Jun Cheol Park ),문홍길 ( Hong Kil Moon ),김동욱 ( Dong Wook Kim ),이상철 ( Sang Cheul Lee ),이준헌 ( Jun Heon Lee ) 한국동물자원과학회(구 한국축산학회) 2011 한국축산학회지 Vol.53 No.5
This study was conducted to test the efficacy of Ulva pertusa kjellman as immunomodulators under lipopolysaccharide(LPS) challenge in broilers by investigating their effects on serum superoxide dismutase(SOD) like ability, immunoglobulin concentration, and splenic cytokine mRNA expression. A total of ninety six1-d-old male broiler chicks(Ross 308) were divided into 4 treatment groups with 8 replicates of 3 birds in each group. NC(negative control, no immune substances), PC(positive control, β-glucan 25 ppm), Ulva P(Ulva pertusa kjellman Powder 3%), and Ulva E(Extract form Ulva pertusa kjellman 0.3%) were added in feed with respective substance. Heparinized venous blood and spleens were collected from five birds per dietary treatment at 5 wk of age. The SOD like activities in Ulva P and Ulva E were significantly increased in comparison with other groups(P<0.05). The immunoglobulin M content was lower in the Ulva E than other groups(P<0.05). Expression patterns of splenic cytokine mRNA in the IL-1β, IL-2 and IL-6 were similar. Expression rate of IL-1β, IL-2 and IL-6 in Ulva pertusa kjellman(Ulva P, Ulva E) were decreased(P<0.05) in comparison to other groups. Expression rate of IL-1β, IL-2 and IL-6 were significantly lower in groups treated with Ulva E than Ulva P. In conclusion, dietary supplementation of Ulva pertusa kjellman improved SOD like activity and affect immune system by inhibiting inflammatory response in broiler chicks. In addition, it is more effective to use Ulva pertusa kjellman extract than powder for immunomodulatory function. These results suggest the possibility that Ulva pertusa kjellman could be used as the immunomodulator for inflammatory response in broiler chicks.