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감정부조화, 심리적소진 및 고객지향성간의 관계: 자기효능감의 조절효과을 중심으로-여행사 종사원들을 대상으로-
최병익 ( Byung Ik Choi ),송기현 ( Kee Hyun Soog ),최용이 ( Woong Yi Cho ) 한국관광산업학회 2014 Tourism Research Vol.39 No.1
As customer satisfaction, gaining profit and service organization`s goal, are achievby service employee. it can be said the success or failure of the business often depends on the management of service encounter emploees. Therefore the aim of this study is to identify how the travel agency employee`s emotional dissonance affects to job abd to investigate how self-efficacy as a adjustment variable works on the relation between job burnout and customer orientation. The study result is summarized as below. First, by the result of the analysis, emotional dissonance was positively associated with job burnout. Second, by the result of the analysis performed to investigate how job burnout affects to customer orientation, it is shown that burnout is negatively associated with customer orientation. Thirdly, the result shows that emotional dissonance affects to customer orientation negatively. Fourth, It is shown that self-efficacy performed as an adjustment role between job burnout and customer orientation. Regarding to overall results, it also should be considered to try extra both indirect and direct compensation program in term of internal marketing. Emotional labor has been a factor manager often overlooked, but with applying fair appraisal and compensation program, employee also improve their fairness about job and compensation control. It is so expected to compensation program perform the roles as a mitigative against many critical negative effects such as emotional dissonance and job burnout of emotional labor performer.
최병익(Byung-Ik Choi),강재윤(Jae-Youn Kang),이학주(Hak-Joo Lee),김정엽(Chung-Youb Kim) 대한기계학회 2003 대한기계학회 춘추학술대회 Vol.2003 No.4
Methods to predict fatigue crack growth are compared in a quantitative manner for crack growth test data<br/> of 2024-T351 aluminum alloy under narrow and wide band random loading. In order to account for the effect<br/> of load ratio, crack closure model, Hater's equation and NASGRO's equation have been employed. Load<br/> interaction effect under random loading has been considered by crack closure model, Willenborg's model and<br/> Wheeler's model. The prediction method using the measured crack opening results provides the best result<br/> among the prediction methods discussed for narrow and wide band random loading data.
최병익(Byeung Ik Choi),민태형(Tae Hyung Min),김명남(Myeung Nam Kim),홍창권(Chang Kwun Hong),노병인(Byung In Ro),김승홍(Seung Hong Kim),장진요(Chin Yo Chang) 대한피부과학회 1988 대한피부과학회지 Vol.26 No.6
We experienced a 57-year-old male patient who have had multiple coin sized, erythematous, psinful, indurated ulcerations with purulent discharge on the right calf area since 10 years before. Previously he received injections of paraffin in the lesion site for correcting the thinning of right calf due to complication of pyoderma. Histopathologic examination showed Swiss cheese appearance of parsffinoma. Good result was obtained after treatment with surgical excision and split thickness skin graft.