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민혜선(Hae Sun Min),정규엽(Kyoo Yupp Chung) 한국호텔외식관광경영학회 2011 호텔경영학연구 Vol.20 No.5
The Purpose of this study is to identify the relationship between individual``s personality with hotel employees and motivation and the Mediating effect of emotional regulations. Data were collected from the employees of service encounter division of deluxe hotel in Korea. For the research, SPSS 12.0 and AMOS 4.0 were used to analyze. Individual personality consisted of four factors, emotional regulation consist of four factors, motivation consisted of two factors and service quality consisted of one factor. Belows are this study``s conclusions using path analysis. First, self-esteem affects active emotional regulation(ER) positively, extroversion affects evasion/decentralize action ER positively, optimism affects active ER, evasion/decentralize action ER, maintenance ER, and self-allusion ER positively, and desire to growth affects active ER, maintenance ER, and self-allusion ER positively between personality and emotional regulation. Second, self-esteem, extroversion and optimism don``t affect commitment to work, compensation and recognition of motivation, but desire to growth affects only commitment to work positively between personality and motivation. Third, active ER affects commitment to work, compensation and recognition of motivation positively, evasion/decentralization ER commitment to work, compensation and recognition of motivation negatively, maintenance ER affects commitment to work, compensation and recognition of motivation positively, and self-allusion ER affects commitment to work, compensation and recognition of motivation positively between emotional and motivation.
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