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복싱클럽의 서비스품질이 전환장벽과 고객 충성도에 미치는 영향
장은아(Jang, Eun-A),김진표(Kim, Jin-Pyo),김주영(Kim, Ju-Young) 한국체육과학회 2015 한국체육과학회지 Vol.24 No.3
The purpose of this study was to determine the effects of the service quality of boxing clubs on the switching barriers and customer loyalty. For this purpose, data were obtained from 495 persons in a population consisting of boxing club customers in Gyeonggi Province as of 2014 and were then processed by frequency analysis, factor analysis, reliability test, correlation analysis, and multiple regression analysis using an SPSS 18.0 program. The following conclusion was drawn: First, as for the effects of the service quality of boxing clubs on the switching barriers, the functional quality among the sub-factors of the service quality positively affected switching costs and the technical quality had the greatest positive impact on interpersonal relationships, followed by the functional quality. In contrast, the technical quality negatively affected alternative attractiveness. Second, as for the effects of the service quality of boxing clubs on customer loyalty, the technical quality among the sub-factors of the service quality had the greatest positive impact on customer loyalty, followed by the functional quality. Third, as for the effects of the switching barriers of boxing clubs on customer loyalty, interpersonal relationships among the sub-factors of the switching barriers had the greatest positive impact on customer loyalty, followed by switching costs. In contrast, alternative attractiveness negatively affected customer loyalty.
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김정희,문경숙,신복순,장은아,Kim, Jung Hee,Mun, Kyung Sook,Shin, Bok Soon,Jang, Eun A 한국가정간호학회 2015 가정간호학회지 Vol.22 No.2
Purpose: This study aimed at understanding terminal care provided in nursing homes. Method: An interview survey with staff in charge of terminal care was conducted in 97 nursing homes using questionnaires. The questionnaire was reviewed by 3 experts and pretested at 5 facilities. Data were analyzed using descriptive statistics, chi-square test, and Fisher's exact test. Result: Dyspnea was the most prevalent symptom predicting death. The most prevalent services were vital sign check for physical care, providing services by talking despite an unconscious state for psychosocial care, and respecting the faith of the elder for spiritual care. Employment of a registered nurse showed a significant difference in tube feeding (p=.035), analgesic administration (p=.022), informing the elder of end-of-life state (p=.020), helping an elderly person say good-byes through a visit with friends and acquaintances (p=.023), and helping express feelings related to death (p=.002). Lack of service was noticed for elderly resident, family, and staff after death of an elder. Problems related to terminal care were indifference of family members, difficulty in obtaining medical prescription, difficulty in predicting death, and so forth. Conclusion: Terminal care must be improved by making specific guidelines and it must become a part of nursing home evaluation.
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김하나 ( Ha Na Kim ),장은아 ( Eun A Jang ),조태동 ( Tae Dong Jo(Cho) ) 한국녹지환경디자인학회 2008 녹지환경학회지 Vol.4 No.1
This study conducts a site survey and an attitude survey to visitors on the environmental explanation status on Mountain Odae National Park. According to the result of the survey, we found problems such as insufficient capability of commentators, heavy workload during the peak season and indifference of visitors, and simplification of programs. In order to settle such issues, the followings are suggested. 1) Conduct a certification for environment commentators and establish an institute and a system to certify the qualification and capability of environment commentators. 2) Expand the number of environment commentators to resolve the over workload during the peak season. e.g. association with the forest commentators of Forest Service. 3) Differentiation of environmental explanation according to the audience ages. e.g. program reorganization respectively for childhood, youth and middle-aged, and elderly.
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복싱선수들의 성취목표지향성이 자신감과 인지된 경기력에 미치는 영향
김진표(Kim, Jin-Pyo),김태형(Kim, Tae-Hyeong),장은아(Jang, Eun-A) 용인대학교 무도연구소 2013 武道硏究所誌 Vol.24 No.2
이 연구는 2013년 현재 대한복싱협회에 등록된 선수들을 모집단으로 선정하여 편의표본추출법으로 총 330명을 표 집인원으로 선정하였으며 최종 302명의 자료를 최종 분석에 사용하였고 SPSS 18.0을 이용하여 빈도분석, 요인분석, 신뢰도검증 상관분석, 다중회귀분석, 다중회귀분석을 이용한 경로분석 등을 실시하였다. 이상과 같은 연구방법 및 자료 분석결과를 기초로 하여 이 연구에서 도출된 결과는 다음과 같다. 첫째, 성취목표지향성이 자신감에 미치는 영향을 분석한 결과 자신감의 하위요인인 코치지도력, 능력입증, 사회적지지, 신뢰에서 과제목표지향성, 자아목표지향 성의 순으로 정(+)의 영향을 미치는 것으로 나타났다. 그리고 성취목표지향성이 인지된 경기력에 미치는 영향을 분 석한 결과 과제목표지향성, 자아목표지향성의 순으로 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 자신감이 인지 된 경기력에 미치는 영향을 분석한 결과 자신감의 하위요인인 코치지도력, 사회적지자 능력입증 신뢰의 순으로 정 (+)의 영향을 미치는 것으로 나타났다. 셋째 성취목표지향성, 자신감, 인지된 경기력 간의 인과관계를 분석한 결과 성취목표지향성이 자신감에 미치는 직접효과는 .620, 성취목표지향성이 인지된 경기력에 미치는 직접효과는 .514, 자 신감이 인지된 경기력에 미치는 직접효과는 .580으로 나타났다. 그리고 성취목표지향성이 자신감을 통해 인지된 경 기력에 미치는 간접효과는 .360으로 인과효과는 .874로 나타났다. The survey targeted subjects who were sampled from those registered with Boxing Association of Korea as of 2013. Using the convenience sampling method, 350 people were selected, and responses from 337 were finally analyzed. For the composition of the survey questionnaire, independent variables consisted of goal achievement orientation, mediating variables consisted of self-confidence, and dependent variables consisted of perceived athletic performance. The background variables consisted of demographic factors. Using SPSS 18.0, frequency analysis, factor analysis, confidence test, correlational analysis, and multiple regression analysis, and path analysis were conducted. Based on above methodologies and the result of data analysis, the finding of this study are outlined as follows. First, the effect of goal achievement orientation om self-confidence was analyzed, revealing that task goal orientation and self goal orientation had a positive effect an sub-factors of self-confidence, namely, coach leadership, capability proof social support, and confidence in this order. And, the analysis of the effect of goal achievement orientation on perceived athletic performance revealed that task goal orientation and self goal orientation had a positive effect in this order. Second, the analysis of the effect of self-confidence on perceived athletic performance revealed that it had a positive effect on sub-factors of self-confidence, namely, coach leadership, social support capability proof, and confidence in this order.Third, the analysis of correlation between goal achievement orientation, self-confidence, and perceived athletic performance revealed that the direct effect of goal achievement orientation on self-confidence was .620, the direct effect of goal achievement orientation on perceived athletic performance was .514, and the direct effect of self-confidence on perceived athletic performance was .580. And, the indirect effect and causation effect of goal achievement orientation on perceived, athletic performance via self-confidence was .360 and .874 respectively.
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