산업클러스터의 체계성이 기업보유역량과 기업성과에 미치는 영향 : 대구지역 기술벤처기업들을 중심으로

이호택,한창남,차영봉 한국경영컨설팅학회 2018 경영컨설팅연구 Vol.18 No.3

1990년대부터 추진된 우리나라 산업클러스터 정책은 산·학·연 네트워크를 통해 기업의 혁신과 성과창출을 유발하고 궁극적으로는 산업 경 쟁력 강화와 지역 간 균형 발전을 목표로 하고 있다. 본 연구는 산업클러스터의 지원시스템과 기업 성과에서 기업 역량과의 관계를 규명한 연 구로 산업조직론의 SCP Paradigm을 이론적 배경으로 하여 산업클러스터의 지원시스템이 기업의 어떤 역량을 통해 성과로 연결되는지 실증 분석하였다. 대구광역시에 위치한 370여개의 벤처기업을 대상으로 분석 결과 산업클러스터의 체계성은 기업 역량 모두에 유의미한 영향을 미치고, 특히 마케팅 역량에 더 큰 영향을 미치는 결과를 알 수 있었다. 기업 역량과 기업성과의 관계에 있어 R&D역량과 기업 재무적 성과와 관계를 제외한 다른 기업 역량들과 재무적·비재무적 성과와의 관계는 유의미한 영향을 미치는 것으로 분석되었고, 특히 마케팅 역량이 기업의 재무적 성과에 가장 큰 영향을 미치는 것으로 나타났다. 본 연구의 시사점은 SCP Paradigm을 바탕으로 산업클러스터와 기업 성과에 대한 연구에 다양한 방향을 제시할 수 있다는 것과 기술벤처기 업에 대한 산업클러스터의 지원 정책에서 기존 R&D와 생산운영 중심에서 마케팅 역량을 강화하는 지원체계에 대한 정책 집중이 필요하다는 것을 시사한다. The Korean industrial cluster policy, which has been promoted since the 1990s, aims at strengthening industrial competitiveness and balanced regional development through inducing innovation and creating performance through industry network, academia, and government. This study examines the relationship between government’s industrial cluster support system and firm performance in terms of corporate capacity. In this study, 370 venture companies located in Daegu city were surveyed about the capability of industrial clusters. The effect of industrial cluster support system on corporate capacity and performance is analyzed based on SCP paradigm of industrial organization theory. As a result, the industrial cluster systematicity has a significant effect on 3 different corporate capabilities such as marketing, operation, and R&D capability. Especially, the systematicity has a greater impact on marketing capability. Except for the relationship between R&D capability and corporate financial performance, 3 different corporate capabilities have significant effect on firm’s financial/non-financial performance. In particular, among 3 different corporate capability, marketing capability has the greatest effect on corporate financial performance. The implication of this study is that research based on SCP Paradigm can present various directions for research on industrial clusters and corporate performance. So far, industrial cluster support policy for technology venture companies has been focused on R&D and production operation. However, this study suggests that support policy to strengthen firm’s marketing capability is also needed.

스마트폰 A/S 품질 측정을 위한 척도개발 : 서비스 스테이지(Service Stage)를 중심으로

이호택,김경호,허종호 한국산업경영학회 2016 한국산업경영학회 발표논문집 Vol.2016 No.-

가맹본부의 지원제도가 본부에 대한 태도 및 가맹점의 재무성과에 미치는 영향: 지역상권 경쟁강도의 조절효과를 중심으로

이호택,김문섭,정연승 한국유통과학회 2015 유통과학연구 Vol.13 No.4

Purpose - This article aims to present and test a model regarding franchisors' supporting activities that may positively influence franchisees' attitude toward the franchising headquarter and their own business performance. Moreover, the authors examine the moderating effect of competitive intensity between franchisee attitude and business performance. Most previous research focused on behavioral performance measurements such as satisfaction, trust, and commitment. There are few empirical studies that focus on financial performance data because it is difficult to determine a relational mechanism between behavioral and financial performance. Moreover, financial data is confidential and difficult to collect in many cases. However, this study measures financial performance (e.g., sales revenue per square meter) differently than most previous research, which is mostly focused on the behavioral performance measurements. Research design, data, and methodology - To test our hypotheses, we selected 137 franchisee managers who are running chains of one of the foremost bakery franchise brands in South Korea. This study carefully investigated the reliability, content validity, convergent validity, and discriminant validity of the proposed instrument by analyzing the data obtained from the samples. The data was analyzed using the AMOS structural equation modeling program.Results - The results indicated that: non-financial support activities (e.g., information exchange and communication) had a positive impact on the franchisee attitude toward the franchising headquarter. The franchisee attitude in turn had a positive effect on the headquarters’ business performance. Furthermore, competitive intensity could enhance the relationship between franchisee attitude toward franchising headquarter and business performance in a local franchise market. However, financial support activities (e.g., rewards and promotional support) and training had no relationship with either franchisee attitude or business performance. Conclusions - This study provides some practical implications to franchisors in terms of franchise operation and store opening strategies. With respect to the franchise operation strategy, franchisors need to focus on non-financial rather than financial support. Most franchisees consider the necessity of financial support activities and not their sufficiency because these activities are specified in their franchise contract. In addition, it is important for franchisees to maintain a positive attitude for the franchise headquarters. The franchisees with a positive attitude for the franchisor can show a high degree of solidarity for various support activities, and it consequently determines franchisees' sales performance. In terms of franchise store opening strategy, this study suggests an additional criterion that can be considered in determining the location of direct and non-direct management stores (e.g., franchisees’ stores). In this research, franchise stores located within high level of competitive intensity are shown to have a high relationship between franchisee attitudes of franchisor support activities and business performance compared to the franchisees located within low competitive intensity level. This result shows that opening non-direct franchise stores is more effective than direct stores in higher competitive market situations. Research contribution, implications, and further research directions are discussed at the end of the paper.

노인군에서 낙상에 의한 고관절 골절환자의 특성

이호택,장기정,장인한,이영진 대한가정의학회 1994 Korean Journal of Family Medicine Vol.15 No.4

백화점 특약매입 거래에서 판매수수료의 결정요인: 거래비용 힘 의존이론과 자원기반이론의 통합적 관점

이호택,염민선,서헌주 한국유통과학회 2015 유통과학연구 Vol.13 No.11

Purpose – This study aims to seek determinants of department store sales commission rates under consignment contracts based on transaction cost theory, the power-dependence view, and the resource-based view. A consignment contract is a unique contract where the retailer, over a given period, takes possession of goods owned by a supplier, promotes the sales of these goods, and receives a profit share from their sales. Under this contract, the supplier owns the goods until they are sold. In department stores in South Korea, over 70% of overall sales comes through consignment contracts. In other words, this is the most popular contract agreement between large retailers and vendors in South Korea. Consignment contracts yield high profits to department stores with minimal sales uncertainty, stock cost, and marketing investment. Many suppliers believe the consignment contract commission rates are too high. However, department stores disagree. They state that the commissions are not high as they generate new value for the suppliers by accumulating up-to-date merchandise and supporting various marketing programs on their behalf. Recently, consignment contracts have been critically examined and scrutinized by politicians, mass media, and the public of Korea. This study further intends to derive implications reflecting both buyer and seller perspectives as well as offer insights to policy makers in makingappropriate decisions. Research design, data, and methodology – To verify the proposed research model and test hypotheses, the authors selected 164 suppliers, which currently have relationships with department stores. This study carefully investigated the reliability, content validity, convergent validity, and discriminant validity of the proposed model. The data were analyzed using SPSS 18.0 and AMOS structural equation modeling program Results – For the transaction cost theory and the power-dependence view, the results indicated that product diversity and demand volatility had a positive impact on the sales dependence on a department store. Dependence in turn had a positive effect on the sales commission under the consignment contract. Based on the resource-based view, the department store's marketing capability, the supplier's perception toward merchandising, and supporting activities could enhance the department store's channel leadership in the buyer-seller relationship. Subsequently, the channel leadership had a positive effect on the sales commission. However, product complexity had no relationship with department store dependence. Conclusions – This is the first empirical research that investigates the determinants of sales commissions under consignment contracts in the domestic retail industry. This study reveals several theoretical and practical implications for both marketing scholars and marketers. In terms of theoretical implication, this study integrated and enlarged certain theoretical background, such as transaction cost theory, the power-dependence view, and the resource-based view, to explain the determinants of sales commissions under consignment contracts that include sales revenue. From a business management viewpoint, this research offers useful insights for policy makers by applying two different perspectives, both the manufacturer and the retailer, in terms of the sales commission issue under a consignment contract.

프랜차이즈 가맹본부와 가맹점 간 이해관계불일치가 관계몰입과 관계성과에 미치는 영향

이호택 한국유통과학회 2017 유통과학연구 Vol.15 No.2

Purpose – Domestic franchise market has been grown steadily, reaching 50 trillion won in sales and 3,360 franchise headquarters in 2014. A franchise system is an effective business system for the franchisees to lower the failure rate due to the fact that the inexperienced entrepreneurs are supported by their headquarters through the franchisee contract. However, there are also conflicts between franchiser and franchisee behind the quantitative growth of domestic franchise industry. Therefore, it is very important to structure the causes of conflicts and to examine the effect of factors on the relationship commitment and performances. Research design, data, and methodology - In this study, the author divides the composite incompatibility between the franchise and the franchisee into goal incongruity, domain dissensus, and perceptual differences, and examines each dimension to the relationship with commitment and performances. To verify the proposed research model and test hypotheses, the author selected 200 franchise responses in food and beverage industry. The data were analyzed using SPSS 18.0 and AMOS structural equation modeling program. Results – The empirical findings provide goal incongruity and perceptual differences have a negative effect on the affective commitment, but not the calculative commitment. In addition, affective commitment and calculative commitment are found to have a positive effect on re-contractual intention and extended brand shop running intention, respectively. Affective commitment have a stronger effect on re-contractual intention than calculative commitment. Conclusions - First of all, the fact that goal incongruity and perceptual differences negatively affect the affective commitment, but it does not affect the calculative commitment. It means the relationship commitment in distribution channel are multi-dimensional concept that may be attributed to emotional or affective dimensions but may exist in terms of necessity or power-dependence. Second, the level of relationship commitment such as affective and calculative commitment to franchise headquarters positively affects the re-contractual intention and franchiser’s extend brand shop running intention suggest that franchiser should encourage and support existing franchisee’s commitment. Third, the fact that affective commitment has a greater effect on relationship performance than calculative commitment means to induce franchisee’s affective commitment and to prevent the inconsistency between goals and perceptual differences.

SiO₂를 이용하여 Sputtering 방법에 의하여 증착된 SiON 박막의 특성

이호택,이학훈,안지섭,주성후 한국표면공학회 2019 한국표면공학회 학술발표회 초록집 Vol.2019 No.11

소매점 볼런터리 체인 활성화의 선행요인과 결과

이호택 한국유통과학회 2016 유통과학연구 Vol.14 No.6

Purpose – Recently, the management conditions of small independent retailers are getting worse everyday as large-scale marts and franchised convenience stores are increasing. The objective of this research is to find out the antecedents and consequences of cooperation in voluntary chain in order to enhance small independent retailer's competitiveness. Voluntary chains, also called affiliation or symbol groups, or allied group represent a high market shared in some European countries like Italy, France, and Germany. Nevertheless, there are still limitations in this research from academic fields. Drawing from network theory, the author investigates the relationship between antecedent factors in voluntary chain cooperation, such as participation benefits, justice of compensation, and autonomy in voluntary chain, and relationship specific asset. The author also attempts to examine the relationship between the relationship specific asset and cooperation of voluntary chain member shop and cooperation and consequence factors of voluntary chain cooperation, such as efficiency, group cohesiveness, and long-term relationship. Research design, data, and methodology – The author presented conceptual framework integrating the major antecedents and consequences of voluntary chain cooperation. The data were collected from 174 independent small retailers who joined K-voluntary chain. K-voluntary chain consists of small independent retailers. In accordance with their status, each entrepreneur associated with the voluntary group can own one or more outlets and can be a part of the life and the decision-making process of the group. This participation is not based on company turnover or on the number of outlets, but based on a one member, one vote system. To verify the research model and test hypotheses, the author carefully investigated the reliability, content validity, convergent validity, and discriminant validity of the proposed model. The data were analyzed by using SPSS 18.0 and AMOS structural equation modeling program. Results – The results of this study are as follows. First, as antecedent variables, participation benefits and justice of compensation have positive effect on the relationship specific assets of voluntary chain members. Second, voluntary chain members' relationship specific asset also directly related to the level of its cooperation to chain headquarter. Third, cooperation of voluntary chain member shop facilitates efficiency, group cohesiveness, and long-term relationship. Unexpectedly, there are no effect autonomy in voluntary chain to relationship specific asset. Conclusions – This research shows several theoretical and practical implications to both marketing scholars and marketers. In terms of theoretical implications, this study applies to network theory and network theory variables to explain the antecedent and consequence factors of cooperation in voluntary chain. From the point of view from business management, most of all, this study shows the way how to reinforce competitiveness of voluntary chain. Specifically, it is necessary for voluntary chain headquarter to give higher level of participation benefit and justice of compensation to its members. Second, the results also indicate what the consequence factors of cooperation in voluntary chain. In other words, to increase the level of marketing efficiency, group cohesiveness, long-term orientation in retail voluntary chain, and chain headquarter need to facilitate participants' cooperation.

대구광역시 소상공인의 맞춤지원정책 개발을 위한 연구

이호택 한국경영컨설팅학회 2021 경영컨설팅연구 Vol.21 No.3

본 연구는 코로나19로 가장 큰 피해를 입은 대구광역시 소상공인들의 지원정책 개발을 위한 연구로, 대구지역산업의 이해, 소상공인 관련 문 헌연구 및 기존지원 프로그램조사, 대구광역시 소상공인 전문가 인터뷰, 대구광역시 소상공인 설문조사 등을 통해 연구를 진행하였다. 소상공인 전문가 인터뷰 결과 현재 소상공인 지원사업에 대해 대구시 소상공인들이 느끼는 두 가지 문제점은 지역산업의 특성을 반영이 미흡하다는 점 과, 대부분 제조업 기반 소공인들을 지원하는데 초점을 두고 있어 도·소매업이나 서비스업 소상공인들이 상대적으로 소외를 받고 있다는 점이었 다. 대구광역시 중소상공인협회에 소속된 209명의 소상공인 들을 대상으로 설문조사하고 IPA(Importance-Performance Analysis)을 통해 기존 지원사업의 개선우선 순위와 과잉투자 수준을 파악하였다. IPA결과 지원의 중요도와 지원성과가 모두 높은 유지관리영역에 해당하는 사업으로 는 컨설팅지원사업(인적자원, 마케팅/판로개척, 생산 및 품질관리, 창업컨설팅, 폐업컨설팅, 재창업 도는 전업지원 컨설팅)과 주차장확보 및 임 차료 지원 등의 시설지원사업, 인건비 지원, 마케팅교육 등이 있었다. 이러한 영역에 해당하는 사업들은 앞으로도 지속적으로 유지 할 필요가 있 다고 볼 수 있다. 두 번째로, 중점개선영역에 해당하는 사업들(예: 경쟁업체 불공정 거래행위 규제, 대기업 갑질행위 근절, 소상공인 관련 규제철 폐, 사업장 시설현대화, 홍보/마케팅지원, 사업장 안전문제해결)은 중요도는 높지만 성과가 낮아 우선적으로 개선해야하는 사업들로 조례제정 및 개정을 통해 소상공인들을 지원하고 사업장 시설현대화나 안전문제 해결과 같은 시설지원사업의 경우 예산을 확대할 필요가 있다. 세 번째 로, 개선대상영역에 해당하는 사업들(예: 인력수급, 홍보시설부족, 특허 및 인증지원, 종사자교육, 세무회계교육, 인력관리, 신규상품/서비스 개 발지원, 판로개척지원, 컴퓨터/온라인교육, 상권 및 입지시스템 교육)들은 중요도와 성과가 모두 낮은 사업들로 교육지원과 관련해서는 마케팅 교육을 제외한 나머지 교육에 대해 지역 소상공인들이 실질적으로 필요로 하는 교육으로 전환하고, 전반적인 예산을 중점개선영역의 사업들로 재분배할 필요가 있다. 마지막으로 연구의 한계점과 향후연구방향에 대해 제시하였다. This study is for the development of support policies for small business owners in city of Daegu whoweremost affected by COVID19. This research was conducted through such as understanding of Daegu area industry, research on literature related to small business owners and research on existing support programs, interviews with small business owners in Daegu city, survey of small business people in Daegu city. As a result of an expert interview with small business owners, The two problems that small business owners in Daegu are feeling about the current small business support project are: First, the current support business does not reflect the characteristics of the local flagship industry, and second, most of them focus on supporting small business people based in the manufacturing industry. It is said that small business owners in the service industry are relatively alienated from the support target. A survey was conducted on 209 small business owners belonging to the Daegu City Small Business Association, and through IPA analysis, improvement priorities and over-investment programs were identified. The four areas derived through IPA analysis can be divided into maintenance areas (keep up the good work), possible overkill, improvement target areas (low priority), and focus improvement areas (concentrate here). As a result of IPA analysis, consulting support programs (e.g., human resources, marketing/market development, production and qualitymanagement, start-up consulting, business closure consulting, re-startup or full-time support consulting), facility support programs such as securing parking lots and support for rent, labor cost support, and marketing training can be seen that programs in these areas need to be maintained continuously in the future. Second, small business support programs that fall under the focus area of improvement (e.g., regulation of unfair trade practices of competitors, eradication of large corporations, deregulation related to small business owners, modernization of workplace facilities, promotion/marketing support, and solution of workplace safety issues) are of high importance. As programs that need to be improved first due to lowperformance, it is necessary to support small business owners through the enactment and amendment of ordinances, and increase the budget for facility support programs such as modernization of workplace facilities or solving safety problems. Third, programs that correspond to areas to be improved (e.g., manpower supply and demand, lack of PR facilities, patent and certification support, employee education, tax accounting education, manpower management, new product/service development support, market development support, computer/online education, commercial district and location system education) are programs with low importance and low performance, and for education support, except for marketing education, for education other than marketing education, it is converted into education that local small business owners actually need, and the overall budget is focused on improvement. It needs to be redistributed to the businesses in the domain. Finally, the limitations of the study and future research directions were presented.

적응적 판매와 고객지향적 판매

이호택,여찬구 한국경영학회 2014 한국경영학회 통합학술발표논문집 Vol.2014 No.8