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고객접점(MOT)에서의 주유소 서비스 품질에 관한 연구 : Focused on Gas Station of S Oil Company S사 계열 주유소를 중심으로
유재윤,조재립 경희대학교 산학협력기술연구원 2000 산학협력기술연구논문집 Vol.6 No.-
This study approaches on the customer's satisfaction factors of the gas station to based on MOT(Moment OF Truth). The petroleum industry of domestic is experiencing great change in this era of unlimited competition. Therefore the price liberalization, liberalization of import and expert activities and so on, all reflect this changing trend. The objective of this study is to search the customer's satisfaction factors and the improvement course that can effect to service quality in the gas station. This paper was based on data which were collected from assessment of customers who visited the gas station with self-administered structured questionnaire and a questionnaire survey and computerized analysis were utilized. The following is the contents of this study (1) Customer satisfaction factors are analyzed according to the gas station service quality as the service quality variables. (2) This paper will suggest a factor of determination the service quality in gas station.
柳在潤 전주대학교 교육문제연구소 2002 敎育論叢 Vol.17 No.1
The Chinese characters and words are the source of Korean language and very important for us as a foreign language. So we can not help learning them. But nowadays that we have to take many kinds of informations and do various activities, we are unable to concentrate our efforts on only studying Chinese characters. Therefore, we must study Chinese characters by the best method in order to reap the fruits in a short time. Although the principle of Chinese characters is said in the field of linguistics, we do not use the principle, and teach and study Chinese characters by no method. So I have wanted to write this paper and show an effectual learning method. This paper shows the key point to learn Chinese characters by using the principle of Chinese characters. If anyone uses this method to learn chinese characters, I believe that he can produce satisfactory results in learning chinese characters.
은행 서비스 품질에 따른 MOT(고객접점) 관리 방안에 대한 연구
유재윤,조재립 경희대학교 레이저공학연구소 2000 레이저공학 Vol.11 No.-
Recently, it is present situation to increase the interest of service quality. Nowaday, service quality continues to be a significant issue in the bank industry. Service quality is seen as a key strategic differentiator within the bank industry. The objective of this study is to search the customer's satisfaction factors and the improvement course that can effect to service quality in the bank. This paper was based on data which were collected from assessment of customers who visited the bank with self-administered structured questionnaire and a questionnaire survey and computerized analysis were utilized. The following is the contents of this study (1) Customer satisfaction factors are analyzed accoding to the bank service quality as quality variables. (2) This paper wil suggest a factor of determination the service quality in bank.