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나명환(Myung Hwan Na),박영지(Youngji Park),위소영(So Young Wi),신보미(Bomi Shin),김미은(Mieun Kim) 한국신뢰성학회 2011 신뢰성응용연구 Vol.11 No.2
Traditionally, one uses a method of straight-line recognition to evaluate quality of product or service. One can satisfy with the product or service if their physical requirement of are met some criterions and can not satisfy them if their physical requirement are not met. Kano, et al(1984) introduce two dimensional Quality model to evaluate quality of product or service. They classify Quality Characteristic of product and service to three categories; satisfying quality, attractive quality, expected quality. In this paper, 17 evaluation features in 6 categories of smart-card are obtained from Focus-interview and Brainstorming and classified into 3 categories of quality model by Kano"s two dimensional method. This classification is expected to provide a guideline for evaluation of smart-card.