http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
박창순(C. S. Park),안선응(S. E. Ahn),신완선(W. S. Shin),유진성(J. S. Ryu),박재우(J. W. Park),우문규(M. K. Woo) 한국산업경영시스템학회 2008 한국산업경영시스템학회지 Vol.31 No.2
Most organizations have recently put more emphasis on the improvement in service quality. This phenomenon could come from the recognition that service quality plays an essential role in enhancing organization"s business performance. Hence this paper presents a framework for improving such service quality. The presented framework involves the methodology for (ⅰ) developing service quality indices, (ⅱ) measuring and evaluating service quality, (ⅲ) analyzing the level of service quality, (ⅳ) constructing the quality improvement road map, (ⅴ) determining the quality improvement action plan. This methodology is intended to create self-sustaining improvement in service quality from the entire organization"s perspective. An illustration is also given.