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모바일 메신저 환경하의 모바일 상품권 선물증여 의도 모형
여현진 ( Hyun Jin Yeo ),남춘희 ( Chun Ji Nan ),서영호 ( Yung Ho Suh ) 한국품질경영학회 2014 품질경영학회지 Vol.42 No.4
Purpose: The purpose of this research is to develop a model tat explains the motivation of mobile coupon gift intention in mobile instant messenger service. Methods: This study utilized Structural Equation Model to clarify factors those influence mobile coupon gift intention under mobile messenger environment. Results: The research model in this study is verified with two hundreds sample data. This study found that mobile coupon gift-givers``s giving intention is influenced by experimental and obligated motivation, price utility, social value of gift-giving, and perceived ease of use of the technology. Conclusion: This study verified five factors those influence to mobile coupon gift-giving intention. Although this study initially suggests and verify gift-giving intention model, we expect further research that related to other factors affecting the intention and other recent technology factors such as personal innovation and others.
여현진 ( Hyun Jin Yeo ),박원숙 ( Won Sook Bak ),유명철 ( Myung Chul Yoo ),박상찬 ( Sang Chan Park ),이상철 ( Sang Chul Lee ) 한국품질경영학회 2014 품질경영학회지 Vol.42 No.1
Purpose: The purpose of this study is to develop the methods for evaluating patients` queue environment using decision tree and queueing theory. Methods: This study uses CHAID decision tree and M/G/1 queueing theory to estimate pain point and patients waiting time for medical service. This study translates hospital physical data process to logical process to adapt queueing theory. Results: This study indicates that three nodes of the system has predictable problem with patients waiting time and can be improved by relocating patients to other nodes. Conclusion: This study finds out three seek points of the hospital through decision tree analysis and substitution nodes through the queueing theory. Revealing the hospital patients` queue environment, this study has several limitations such as lack of various case and factors.
개발자와 사용자 차이를 중심으로 한 정보시스템 성공요인 연구
여현진(Hyun-Jin Yeo),정종덕(Jong-Duk Jung),김남희(Nam-Hee Kim),서영호(Yung-Ho Suh) 한국콘텐츠학회 2014 한국콘텐츠학회논문지 Vol.14 No.12
정보시스템 성공 모형은 1992년 DeLone and McLean의 D&M 모형이 2003년 개선모형에 이르기 까지 이커머스, 교육시스템등과 같이 다양한 분야에 적용되어 사용되어왔으며, 메타분석이 이루어 질 정도로 그 적용 연구의 수 또한 많다. 하지만, 이는 최종사용자(End-user)기준으로 이루어졌으며 사용자가 어떠한 요인들을 정보시스템의 성공 선행요인으로 인지하는지에 대한 결론을 줄 수 있으나 개발자(Developer)가 이를 적용하기에는 인지하는 품질과 양적인 비교가 불가능하기 때문에 어떤 부분을 얼마나 노력해야 하는지에 대한 연구가 필요하다. 따라서 본 연구에서는 A은행의 정보시스템 개발자와 사용자를 대상으로 D&M 정보시스템 성공 모형을 적용하고, 다중집단 구조방정식모델을 사용하여 그 차이를 설명하고자 한다. The D&M(DeLone and McLean) IS(Information System) Success model has been widely studied in various criteria such as e-commerce and education, and many empirical research has been performed enough to execute meta-analysis from original model developed in 1992 to updated model in 2003. However, almost all researches have been validated end-user point of view those could lead IS success factors perceived by users but not applicable to developers because developers could not recognize from those result that how much gap exist between ones perception and users. Therefore, in this research, we apply D&M IS success model to A bank developers and users and compare perceptions by multi-group structural equation model.
기업의 표현규정이 비대면 감정노동자의 직무만족에 미치는 영향에 관한 연구
여현진 ( Yeo Hyun Jin ),박지영 ( Park Ji Young ),문재영 ( Moon Jae Young ) 한국품질경영학회 2016 품질경영학회지 Vol.44 No.3
Purpose: The purpose of this study is to find empirical studies the causal relationship among positive defining representation, negative defining representation, surface acting, deep acting, dissatisfaction of job, and intention of job transfer. Methods: The collected data through the survey by customer satisfaction team of “A” company call center. Results: The result of this study is that emotion and behavior norm influence on deep act of expressing both positive impacts of the employees. Conclusion: Feelings of corporate representation norm is psychologically of employees that because it affects even also must facilitate the surface acts and internal acts of employees and job dissatisfaction at the same time due to emotional dissonance and emotional exhaustion and turnover are hidden on the back emotion norms in the contact department , it should be aware of the need to address the emotional problems. Companies need to develop a variety of programs with attention to addressing the emotional difficulties experienced by workers.