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미용서비스 종사자의 직무스트레스와 직무소진의 관계에서 자아탄력성의 매개효과
신영식(Young Seek Sheen),권도희(Do Hee Kwon),오경희(Kyung Hee Oh),신라미(La Mee Sheen) 한국인체미용예술학회 2017 한국인체미용예술학회지 Vol.18 No.4
This study aimed to figure out correlations among job stress, ego resilience and job burn out in beauty salon workers. For this, a questionnaire survey was administered to 300 beauty salon workers in Busan and the capital region from May 2nd to 31st, 2014. Except for 44 poorly answered ones, 256 copies were used for a final analysis. For analysis of the data, the analysis was conducted to analyze the frequency analysis and the validity of the measurement of the measurement participants’ characteristics. In addition, a correlation analysis was conducted to verify the validity of the variables and the identification validity of the variables, and conducted a regression analysis to verify the suitability and validity of the research model. The study results found the following: while a positive correlation was found between job stress and job burn out, a negative correlation was observed between ego resilience and job burn out. In other words, job stress has a negative effect on beauty salon workers’ life as well as their working environment. In contrast, ego resilience reduces job burn out by helping staff build the ability to handle problems in a positive manner.
이선희 ( Seon Hee Lee ),신라미 ( La Mee Sheen ),오수연 ( Soo Yeon Oh ) 대한미용학회 2015 대한미용학회지 Vol.11 No.2
This study aimed to verify the effect of job satisfaction on beauty shop worker’s emotional intelligence. The results showed that emotion use and control (sub-factors of emotional intelligence) affected the desire to be kind to customers (a sub-factor of customer orientation). We also found that emotional intelligence of positive thinking, emotional labor, work itself, welfare, and satisfaction with the relationship with colleagues lead to customer-oriented thinking and therefore better performance. Thus, we confirmed that emotional intelligence, job satisfaction and customer orientation are mutually linked. These result suggest that a scientific and systematic approach to human resources management should be used to stimulate customer-oriented thinking.