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특급호텔 뷔페레스토랑 이용목적에 따른 고객선택성향에 관한 연구
서정모,유창근,임재문 한국외식경영학회 2008 외식경영연구 Vol.11 No.4
The purpose of this article is to find out the reasons for visiting deluxe hotel's buffet restaurants and how these attributes affect on customer's choices. The results indicated that a majority of respondents were students or worked as sales workers or technicians. Menus and food factors were indicated as the primary factors in the selection attributes for hotel buffet restaurants. Second, participants with a purpose of family gathering were mostly between the ages of 30 to 49, and who were married and had high educational levels; this group preferred Korean-style food, with a restaurant's excellent facilities and event factors as the main factors in their selection attributes of these hotel buffet restaurants. Third, respondents with a purpose of meetings and businesses were mostly men that have white collar jobs. They considered customer service and price factor as their main selection attributes for choosing a hotel buffet restaurant. Lastly, those with a purpose of having social gathering were females who preferred other dishes besides Korean-style food, and considered a restaurant's environmental factors to be more important than simply just customer service, price, facilities, and event factors. The purpose of this article is to find out the reasons for visiting deluxe hotel's buffet restaurants and how these attributes affect on customer's choices. The results indicated that a majority of respondents were students or worked as sales workers or technicians. Menus and food factors were indicated as the primary factors in the selection attributes for hotel buffet restaurants. Second, participants with a purpose of family gathering were mostly between the ages of 30 to 49, and who were married and had high educational levels; this group preferred Korean-style food, with a restaurant's excellent facilities and event factors as the main factors in their selection attributes of these hotel buffet restaurants. Third, respondents with a purpose of meetings and businesses were mostly men that have white collar jobs. They considered customer service and price factor as their main selection attributes for choosing a hotel buffet restaurant. Lastly, those with a purpose of having social gathering were females who preferred other dishes besides Korean-style food, and considered a restaurant's environmental factors to be more important than simply just customer service, price, facilities, and event factors.
호텔직원의 직무스트레스와 이직의도 간의 영향관계 - 제주지역을 중심으로 -
서정모 ( Seo Jung Mo ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2016 호텔리조트연구 Vol.15 No.3
The purpose of this study is to figure out a relationship between work stress and turnover intention of hotel staff in Jeju Island, South Korea and to provide the result of this study as a preliminary data for improvement of work environment and preparation for human resource management methods by setting demographic characteristics, work stress, experiences of turnover, and general characteristics as variables and figuring out the detail factor. The followings are three main results of the study. First, women had a higher intention to leave their job than men, single workers had a higher turnover intention than married workers, and non-regular workers had a higher turnover intention than regular workers. The second result represented that work environment ranked the most important work factor that has influence on the turnover intention of hotel staff followed by prospect, and work condition. Lastly, work environment and prospect had a significant influence on turnover intention of male workers, and work environment and communication were important factors of turnover intention of female workers. For non-regular workers, work environment and prospect were the most important factor of turnover intention, and for regular workers, work environment and work condition were the most significant factor of turnover intention. In addition, work environment, prospect, and work condition affect turnover intention of workers who had not changed their jobs. On the other hand, for workers who had changed their jobs, work environment was the only factor that affect turnover intention significantly.
호텔 식음료부서 근무자의 상사부하간 교환관계 및 공정성 지각이 조직시민행동에 미치는 영향관계 연구
서정모 ( Jeong Mo Seo ),김영미 ( Young Mi Kim,) 한국고객만족경영학회 2014 고객만족경영연구 Vol.16 No.1
본 논문은 서비스 접점에서 직접 고객을 응대하는 호텔 식음료 부서 근무자의 업무성과에 영향을 미치는 변수를 살펴보고 인적자원 관리 차원에서 경영 시사점을 제시하고자 하였다. 특히 팀제로 운영되는 특성에 입각하여, 상사-부하간 교환관계가 조직시민행동에 미치는 인과관계 및 조직공정성의 매개효과를 통해 조직에 대한 충성도와 생산성 제고에 기여하는 방안을 살펴보았다. 그 결과, 근무자의 조직에 대한 충성도를 높이는데 가장 중요한 변수는 업무분배, 업무수행지원, 합리적 의사결정과 같은 업무상 공정성에 기반한 상사-부하간 교환관계에서 지각된 공헌도로 나타났으며, 다음으로 상사-부하간 정서적 유대감도 영향을 미치는 것으로 나타났다. 이는 정신노동이 크게 소요되는 반면 경제적 보상은 상대적으로 낮기 때문인 것으로 진단해 볼 수 있었다. This study aims to identify how hotels effectively manage employees, particularly working in the food and beverage department which requires the higher level of physical and mental work. In this study, three important Human Resources managing concepts such as Leader-member Exchange Relationship(LMX), Justice, Organizational Citizenship Behaviors(OCB) were employed. As a result of analyzing the causal relationship among three concepts, perceived contribution dimension of LMX has positively affected the interactional justice while affect dimension of LMX has affected the interactional and distributional justice. Both justice constructs have positively affected the two dimension of OCB such as supervisor-directed OCB and organization-directed OCB. Based upon these results, suggestions for making hotels increase employees` organization loyalty and better relationship with members were related.
徐定模,趙相福 釜山工業大學校 1992 論文集 Vol.34 No.-
The built-in self test circuit of ROM is designed in this paper. By using this circuit, ROM in an eguipmint can be aufomatically tested when power ON, and a stand-alone ROM can be tested. It can be applied to PROM test since programmable. This circuit is efficient in ROM with a large capacity because it have a high fault detection probability, a little test time, and a little area overhead.