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호텔 식음료부서 근무자의 상사부하간 교환관계 및 공정성 지각이 조직시민행동에 미치는 영향관계 연구
서정모 ( Jeong Mo Seo ),김영미 ( Young Mi Kim,) 한국고객만족경영학회 2014 고객만족경영연구 Vol.16 No.1
본 논문은 서비스 접점에서 직접 고객을 응대하는 호텔 식음료 부서 근무자의 업무성과에 영향을 미치는 변수를 살펴보고 인적자원 관리 차원에서 경영 시사점을 제시하고자 하였다. 특히 팀제로 운영되는 특성에 입각하여, 상사-부하간 교환관계가 조직시민행동에 미치는 인과관계 및 조직공정성의 매개효과를 통해 조직에 대한 충성도와 생산성 제고에 기여하는 방안을 살펴보았다. 그 결과, 근무자의 조직에 대한 충성도를 높이는데 가장 중요한 변수는 업무분배, 업무수행지원, 합리적 의사결정과 같은 업무상 공정성에 기반한 상사-부하간 교환관계에서 지각된 공헌도로 나타났으며, 다음으로 상사-부하간 정서적 유대감도 영향을 미치는 것으로 나타났다. 이는 정신노동이 크게 소요되는 반면 경제적 보상은 상대적으로 낮기 때문인 것으로 진단해 볼 수 있었다. This study aims to identify how hotels effectively manage employees, particularly working in the food and beverage department which requires the higher level of physical and mental work. In this study, three important Human Resources managing concepts such as Leader-member Exchange Relationship(LMX), Justice, Organizational Citizenship Behaviors(OCB) were employed. As a result of analyzing the causal relationship among three concepts, perceived contribution dimension of LMX has positively affected the interactional justice while affect dimension of LMX has affected the interactional and distributional justice. Both justice constructs have positively affected the two dimension of OCB such as supervisor-directed OCB and organization-directed OCB. Based upon these results, suggestions for making hotels increase employees` organization loyalty and better relationship with members were related.
호텔 내 부서별 근무자가 중요하게 인식하는 주요 역량 분석
김영미(Young Mi Kim),김성섭(Seong Seop Kim),서정모(Jeong Mo Seo) 한국호텔외식관광경영학회 2009 호텔경영학연구 Vol.18 No.1
The concept of competency becomes increasingly more important in human resource management of various industries. A hotel industry is interested in the use of competencies in human resource management as this industry is known as being labor intensive and people-oriented. Thus, hotel employees are likely to have a high level of proficiency and types of skills required to doing successful business. To some degree, this study attempted to explore hotel employees` competencies according to hotel divisions such as general management, marketing & sales, room divisions, F&B, and cooking. Results of factor analysis using 34 competency items produced the seven competency dimensions. This study also found that different types of competencies were most suitably required for each hotel division. Therefore, the findings are expected to help future hoteliers to understand job requirements for their position placement in each hotel division.
조규성,서정모 全北大學校 科學敎育硏究所 2000 과학과 과학교육 논문지 Vol.25 No.-
Geumo islands in located in the south sea of Korea peninsula and composed of 31 islands. Geumo islands and southern part of Dolsan area consist of the andesite, tuff and granodiorite, extruded and intruded in the end of Cretaceous period. Andesite in the studied area is various from delicate and strong texture to tuffaceous rocks, and tuff in rhyolitic matrix and include some volcanic brecccia. Petrochemical character of the volcanic rocks in the Geumo islands is peraluminous alumina saturation and SiO_2 abundance similar to Cretaceous intermediate valcanic rocks in Korea. also magmatic evolution trends and petrochemical character by A F M diagram, Feo^*/MgO belong calc-alkali series, it is feature of the Cretaceous vocanic rocks in Korea.
남기상,조규성,서정모 全北大學校 科學敎育硏究所 1996 과학과 과학교육 논문지 Vol.20 No.-
We studied the experimental contens in five textbooks of high school Earth Science (Science 1B and Earth Science) published in accordance with the fifth amended high school curriculum. The number of experiments is a wide difference between five textbooks. It is eighty to total number of a kind of experiments on the five textbooks. This is in supply for ninety seven of ESCP. Textbooks are different in the ratio of particulars specialty. The number of experiments of Oceanography and Meteorology part are similar to that of ESCP, but that of Geology and Astronomy part are differ greatly. Most of the experiments belong to the 1st level of the Schwab's(1966) inquiry level, that is the inquiry ability of the students may not be cultivated by the experiments in present Earth Science textbook.