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        개인과 조직의 가치관 일치가 호텔종사원의 업무성과에 미치는 영향

        우찬복(Chan Bok Woo),서금자(Geum Ja Seo) 한국관광연구학회 2009 관광연구저널 Vol.23 No.3

        The purpose of the study was to examine whether agreement between hotel employees` values and a hotel organization`s values had a significant effect on absorption in organization, job satisfaction and self-development which were factors of hotel employees`business performance. To achieve the purpose, the study carried out literary research and positive study. As the results of positive study, first, the study could see that agreement with a hotel organization was increased as much as the hotel employees`scholarship, service period and annual salary were increased. The study could see that new employees at a hotel had a high membership of the hotel organization since they had high consciousness of goal for an hotelier. Second, the study could see that hotel employees highly appreciated absorption in hotel organization, job satisfaction and self-development as much as their scholarship, service period and annual salary were increased, and dreamed self-realization as an hotelier when they overcame difficulties suffering from a hotel. Third, the study could see that hotel employees had a very distinct consciousness of goal and a strong pride for a hotel by experiencing difficulties in the field through the above results. Fourth, the study could see that hotel employees` business performance was raised as much as hotel employees` values and the hotel`s organization came to an agreement. Namely, hotel employees had ownership of a hotel gradually if they had membership through communication with their colleagues and seniors when they entered the hotel for the first time, and had a sense of duty as a promising job. Through the above results, the study could see that it was necessary to improve training programs of new employees in human resources management that hotel enterprises sufferedfrom the most difficulties. It is the best method to reduce labor cost to reduce a separation rate. Therefore, each hotel should make educational and training programs to raise membership, ownership and loyalty of full-time employees and carry out internal marketing to give them pride so that they might have ownership for the hotel.

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