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김지선(Kim, Jee-seon) 대한관광경영학회 2013 觀光硏究 Vol.28 No.1
본 연구에서는, 면세점시장의 지속적인 발전을 위해 외국인 관광객이 한국면세점에서 경험한 종업원의 인적서비스에 대한 내용을 「접객태도」라는 연구시점으로 접근하여 고찰하였다. 구체적으로는, 한국면세점시장의 주요 소비층이라고 일컬은 일·중 관광객을 대상으로, 그들이 면세점 쇼핑 시 종업원의 접객태도에 대해서 경험했던 사건을 만족·불만족으로 구분하여 새로운 요인 발견을 시도했다. 조사방법은 정성적 연구방법의 하나인 CIT(Critical Incident Technique)를 이용하여, 자료수집 및 분석을 실시하였다. 그 결과 일본인 만족요인은 6개, 중국인 만족요인 5개, 일본인 불만족요인 5개, 중국인 불만족요인 6개의 카테고리로 구분하여 면세점 종업원의 인적서비스에 대한 새로운 요인을 파악할 수 있었다. In this study, the experiences of foreign tourists at the South Korean duty-free shop were investigated with “service attitude” as the research angle, with the purpose of attaining a better understanding that would contribute to continued development and growth of the duty-free market. More specifically, Japanese and Chinese tourists who are considered the major consumer group were targeted. Their experiences with regards to the service attitude of the duty-free shop sales agents were categorized into “satisfied” and “dissatisfied” in order to identify factors that contribute to consumer satisfaction and dissatisfaction. In terms of research method, CIT (Critical Incident Technique), a type of qualitative research, was used in order to collect and analyze the data. As a result, 6 satisfaction factors and 5 dissatisfaction factors were identified for the Japanese consumers, and 5 satisfaction factors and 6 dissatisfaction factors were identified for the Chinese consumers.
김지선 ( Jee Seon Kim ) 대한관광경영학회 2014 觀光硏究 Vol.28 No.1
본 연구에서는, 면세점시장의 지속적인 발전을 위해 외국인 관광객이 한국면세점에서 경험한 종업원의 인적서비스에 대한 내용을 「접객태도」라는 연구시점으로 접근하여 고찰하였다. 구체적으로는, 한국면세점시장의 주요 소비층이라고 일컬은 일·중 관광객을 대상으로, 그들이 면세점 쇼핑 시 종업원의 접객태도에 대해서 경험했던 사건을 만족·불만족으로 구분하여 새로운 요인 발견을 시도했다. 조사방법은 정성적 연구방법의 하나인 CIT(Critical Incident Technique)를 이용하여, 자료수집 및 분석을 실시하였다. 그 결과 일본인 만족요인은6개, 중국인 만족요인 5개, 일본인 불만족요인5개, 중국인 불만족요인6개의 카테고리로 구분하여 면세점 종업원의 인적서비스에 대한 새로운 요인을 파악할 수 있었다. In this study, the experiences of foreign tourists at the South Korean duty-free shop were investigated with “service attitude” as the research angle, with the purpose of attaining a better understanding that would contribute to continued development and growth of the duty-free market. More specifically, Japanese and Chinese tourists who are considered the major consumer group were targeted. Their experiences with regards to the service attitude of the duty-free shop sales agents were categorized into “satisfied” and “dissatisfied” in order to identify factors that contribute to consumer satisfaction and dissatisfaction. In terms of research method, CIT (Critical Incident Technique), a type of qualitative research, was used in order to collect and analyze the data. As a result, 6 satisfaction factors and 5 dissatisfaction factors were identified for the Japanese consumers, and 5 satisfaction factors and 6 dissatisfaction factors were identified for the Chinese consumers.
자연 방광파열에 의한 중증 저나트륨혈증을 동반한 가성 신부전
김병철 ( Byung Chul Kim ),임태훈 ( Tae Hoon Yim ),김지선 ( Jee Seon Kim ),김학로 ( Hak Ro Kim ),오홍근 ( Hong Geun Oh ),이호준 ( Ho Jun Lee ),김영민 ( Young Min Kim ) 대한내과학회 2015 대한내과학회지 Vol.89 No.1
Spontaneous bladder rupture is rare. Such an occurrence may appear similar to renal failure because the resulting urine leakage into the peritoneal cavity and absorption across the peritoneum increases serum creatinine although glomerular filtration rate is normal. A 46-year-old man presented with abdominal distension for 7 days after consuming a large volume of alcohol. Initial laboratory tests showed a blood urea nitrogen level of 174.3 mg/dL, serum creatinine of 11.49 mg/dL, and serum sodium of 105 mmol/L. Abdominal distension resolved after draining 5, 200 mL of urine through a bladder catheter. Computed tomography cystography revealed intraperitoneal leakage of contrast dye from the left dome of the bladder, suggesting an intraperitoneal bladder rupture. Azotemia was completely normalized on the third day of hospitalization. This case shows that pseudo renal failure should be considered when caring for a patient with unexplained azotemia and ascites. (Korean J Med 2015;89:102-106)