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주제공원 내 대기행렬에 대한 고객의 인지시간과 실제시간의 차이분석에 관한 연구
권완우(Wan Woo Kwon) 한국호텔외식관광경영학회 2004 호텔경영학연구 Vol.13 No.2
The purpose of this study in waiting line at theme park is to research significant between recognizable waiting time and real waiting time by measuring user-waiting time. This study, using live experiment as a method of the study, examines firstly significant between recognizable time of playing facility user and real waiting time, secondly significant between recognizable time of group A, B(group A which has a chance to see a monitor and a counter group B) and real waiting time through TV monitor exposure and thirdly significant between recognizable time of group C, D(group C which has a chance to see an estimated waiting time sign and a counter group D) and real waiting time through an estimated waiting time sign. The study shows that there is significant between user`s recognizable waiting time about waiting time and real waiting time and that the longer waiting time is, the more necessary waiting management needs. In this study, even though the result is that short waiting time doesn`t affect user`s waiting recognition, waiting management is necessary. Finally, because this study is confined to waiting time measurement, further study that how waiting time affects other sections such as revisiting factor and satisfaction should be followed.
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