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호텔 인적자원관리 패러다임에 따른 관리전략의 차이에 관한 연구
강종환(Jong Whan Kang),최계봉(Gae Bong Choi) 한국호텔외식관광경영학회 2002 호텔경영학연구 Vol.11 No.2
Human Resource Management has been considered as the center of Organizational strategies and effective Human Resource Management Practice has been associated with competitive organizational performance in the western countries. And yet, there seems to be lock of recognition for its significant role in the hospitality industry in South Korea. Therefore, the purpose of this study was to find out whether Human Resource Management oriented hotels perform better than Personnel Management oriented hotels in South Korea For the purpose of this study, the population were divided into two categories based on Storey(1992)`s 27 points of differences of Personnel Management and Human Resource Management. Then, the two population were compared in terms of current human resource management strategic themes based on the classification of Torrington & Hall(1995), and demographical variables are also considered. This study found that strategies of HRM oriented hotels are better in the areas of flexibility, Quality, Customer orientation, Empowerment and Continuous learning. It also suggests that if Human Resource Management practices to take effect, it requires support from corporate level of the organization in a strong manner. Although limited access to various quantitative data since the industry has long been hesitate to reveal such data, and time boundary confined the size and category of the population, it has proved the importance of Human Resource Management practice to certain extent.