맹자에게 배우는 말(言)공부

조윤제 샘터사 2020 월간 샘터 Vol.603 No.-

은행의 서비스 품질이 고객만족, 충성도에 미치는 영향: PB고객 군과 일반고객 군의 차이를 중심으로

조윤제,동학림 한국벤처창업학회 2019 벤처창업연구 Vol.14 No.5

The purpose of this study is to examine the effect of service quality of banks on customer satisfaction and recommendation intention through empirical analysis. In particular, the focus was on the differences of the causal effect between PB(Private Banking) customers and regular customers. For this study, two groups were surveyed and 428 valid questionnaires were analyzed. The hypothesis was tested with a structural equation model using AMOS 23.0. As a result, empathy, reliability and tangibles of bank service quality had a positive(+) effect on customer satisfaction. However, responsiveness and assurance were not statistically significant. On the other hand, customer satisfaction has a positive effect on recommendation intention. This study was conducted to compare the two groups, PB customers and regular customers, and found a significant difference. In the PB customers group, tangibles had a positive effect on customer satisfaction, but no other factors were supported. On the other hand, in the regular customers group, empathy and reliability had a positive effect on customer satisfaction while responsiveness, assurance, and tangibles were not supported. Customer satisfaction were analyzed to have a positive influence on recommendation intention in both groups. These findings are academically significant by applying the SERVQUAL factors to banking services and revealing the differences between the PB customers and regular customers. In practice, it is meaningful in that it provided banks with the insights needed for future segmentation and management of customer groups. 본 연구는 은행의 서비스 품질이 고객만족, 추천의향에 미치는 영향에 대해 실증적인 분석을 통해 검정하고자 하였다. 특히 PB고객 군과 일반고객 군 간의 차이에 초점을 두었다. 연구를 위해 이들 두 그룹을 대상으로 설문조사를 수행하였으며 유효한 428부를 분석 대상으로 삼았다. AMOS 23.0을 활용한 구조방정식모형으로 가설을 검정하였다. 연구 결과 은행 서비스품질 중 공감성, 신뢰성, 유형성이 고객만족에 정(+)의 유의한 영향을 미치는 것으로 나타난 반면, 반응성과 확신성은 통계적으로 유의성이 검정되지 않았다. 한편, 고객만족은 추천의향에 정(+)의 영향을 미치는 것으로 분석되었다. 이를 PB고객 군과 일반고객 군 두 집단으로 구분하여 비교 분석을 하였는데 그 결과 유의한 경로계수 상의 차이를 발견했다. PB고객 군은 유형성만이 고객 만족에 정(+)의 유의한 영향을 미친 반면, 일반고객 군에서는 공감성과 신뢰성이 고객만족에 정(+)의 영향을 미치는 것으로 나타났으며, 두 집단 모두 고객만족이 추천의향에 정(+)의 영향 관계가 있는 것으로 분석되었다. 특히, 이 중 공감성과 신뢰성이 고객만족에 미치는 영향과 고객만족이 추천의향에 미치는 영향에 있어서 PB고객 군과 일반고객 군 간의 경로계수가 통계적으로 유의한 차이가 있는 것을 발견하였다. 이러한 연구 결과는 학술적으로는 SERVQUAL 요인을 활용하여 PB고객 군과 일반고객 군 간에 차이가 있음을 밝혔다는데 의의가 있으며. 실무적으로는 향후 은행에서 고객 집단별 세분화된 관리를 위해 필요한 단초를 제공하였다는 점에서 의의가 있었다.

국제통화제도의 개혁과 G20

조윤제 한국개발연구원 2010 KDI Journal of Economic Policy (KDI JEP) Vol.32 No.4

The recent global financial crisis has been the outcome of, among other things, the mismatch between institutions and the reality of the market in the current global financial system. The International financial institutions (IFIs) that were designed more than 60 years ago can no longer effectively meet the challenges posed by the current global economy. While the global financial market has become integrated like a single market, there is no international lender of last resort or global regulatory body. There also has been a rapid shift in the weight of economic power. The share of the Group of 7 (G7) countries in global gross domestic product (GDP) fell and the share of emerging market economies increased rapidly. Therefore, the tasks facing us today are: (i) to reform the IFIs –mandate, resources, management, and governance structure; (ii) to reform the system such as the international monetary system (IMS), and regulatory framework of the global financial system; and (iii) to reform global economic governance. The main focus of this paper will be the IMS reform and the role of the Group of Twenty (G20) summit meetings. The current IMS problems can be summarized as follows. First, the demand for foreign reserve accumulation has been increasing despite the movement from fixed exchange rate regimes to floating rate regimes some 40 years ago. Second, this increasing demand for foreign reserves has been concentrated in US dollar assets, especially public securities. Third, as the IMS relies too heavily on the supply of currency issued by a center country (the US), it gives an exorbitant privilege to this country, which can issue Treasury bills at the lowest possible interest rate in the international capital market. Fourth, as a related problem, the global financial system depends too heavily on the center country’s ability to maintain the stability of the value of its currency and strength of its own financial system. Fifth, international capital flows have been distorted in the current IMS, from EMEs and developing countries where the productivity of capital investment is higher, to advanced economies, especially the US, where the return to capital investment is lower. Given these problems, there have been various proposals to reform the current IMS. They can be grouped into two: demand-side and supply-side reform. The key in the former is how to reduce the widespread strong demand for foreign reserve holdings among EMEs. There have been several proposals to reduce the self-insurance motivation. They include third-party insurance and the expansion of the opportunity to borrow from a global and regional reserve pool, or access to global lender of last resort (or something similar). However, the first option would be too costly. That leads us to the second option–building a stronger globalfinancial safety net. Discussions on supply-side reform of the IMS focus on how to diversify the supply of international reserve currency. The proposals include moving to a multiple currency system; increased allocation and wider use of special drawing rights (SDR); and creating a new global reserve currency. A key question is whether diversification should be encouraged among suitable existing currencies, or if it should be sought more with global reserve assets, acting as a complement or even substitute to existing ones. Each proposal has its pros and cons; they also face trade-offs between desirability and political feasibility. The transition would require close collaboration among the major players. This should include efforts at the least to strengthen policy coordination and collaboration among the major economies, and to reform the IMF to make it a more effective institution for bilateral and multilateral surveillance and as an international lender of last resort. The success on both fronts depends heavily on global economic governance reform and the role of the G20. The challenge is how to make the G20 effective. Without ins... 세계금융위기의 근본적인 원인은 시장과 제도의 괴리에서 나오는 ‘제도의 실패’라고 할 수 있다. 특히 현재의 국제통화제도는 무제도(non-system)나 다름없다고 할 수 있다. 현재 당면하고 있는 국제통화제도의 문제점들을 볼 때 개편 방향의 핵심은: ① 수요 측면에서는 과대한 외환보유고를 축적하려는 인센티브를 어떻게 줄일 수 있을 것인가 하는 것이며, ② 공급 측면에서는 현재 미국 달러화에 주로 의존하고 있는 제도로부터 보다 다양한 국제통화 혹은 대체적 외화준비자산(SDR을 포함하여)으로 전환해 나가거나 혹은 보다 근본적인 개혁 방안으로서 새로운 세계통화(global reserve currency)를 창출하는 것이다. 그리고, ③ 이러한 변화를 뒷받침 하기 위해 필요한 기구적 개편, 특히 IMF의 개혁을 추진하는 것이다. 이러한 개편은 현실적 국제역학관계로 볼 때 오직 점진적으로 일어날 수 있는 것이다. 따라서 현재 세계경제의 안정적 성장을 위해 중요한 것은 이러한 개편을 점진적으로 추진함과 동시에 주요국 간의 거시경제정책 공조를 이뤄 나가는 것이다. 이러한 과정을 원할히 해 나가기 위해서는 효율적인 세계경제 지배구조를 갖추는 것이 필수적이다. 세계금융위기 이후 출범한 G20 정상회의가 효율적 협의체가 되기 위해서는 의사결정이 원활히 이루어질 수 있는 방안과 장치를 세워나갈 필요가 있다. 사무국(secretariat), 혹은 그와 유사한 기능을 행사할 수 있는 조직의 설립과 위원회제도 같은 것을 활용할 필요가 있을 것으로 보인다.

李丙燾 譯註 「하멜漂流記」를읽고

趙潤濟 박문서관 1939 博文 Vol.9 No.-

Assessment of Condensation Heat Transfer Model to Evaluate Performance of the Passive Auxiliary Feedwater System

조윤제,김석,배병언,박유선,강경호,윤병조 한국원자력학회 2013 Nuclear Engineering and Technology Vol.45 No.6

As passive safety features for nuclear power plants receive increasing attention, various studies have been conducted to develop safety systems for 3rd-generation (GEN-III) nuclear power plants that are driven by passive systems. The Passive Auxiliary Feedwater System (PAFS) is one of several passive safety systems being designed for the Advanced Power Reactor Plus (APR+), and extensive studies are being conducted to complete its design and to verify its feasibility. Because the PAFS removes decay heat from the reactor core under transient and accident conditions, it is necessary to evaluate the heat removal capability of the PAFS under hypothetical accident conditions. The heat removal capability of the PAFS is strongly dependent on the heat transfer at the condensate tube in Passive Condensation Heat Exchanger (PCHX). To evaluate the model of heat transfer coefficient for condensation, the Multi-dimensional Analysis of Reactor Safety (MARS) code is used to simulate the experimental results from PAFS Condensing Heat Removal Assessment Loop (PASCAL). The Shah model, a default model for condensation heat transfer coefficient in the MARS code, under-predicts the experimental data from the PASCAL. To improve the calculation result, The Thome model and the new version of the Shah model are implemented and compared with the experimental data. As passive safety features for nuclear power plants receive increasing attention, various studies have been conducted todevelop safety systems for 3rd-generation (GEN-III) nuclear power plants that are driven by passive systems. The PassiveAuxiliary Feedwater System (PAFS) is one of several passive safety systems being designed for the Advanced Power ReactorPlus (APR+), and extensive studies are being conducted to complete its design and to verify its feasibility. Because the PAFSremoves decay heat from the reactor core under transient and accident conditions, it is necessary to evaluate the heat removalcapability of the PAFS under hypothetical accident conditions. The heat removal capability of the PAFS is strongly dependenton the heat transfer at the condensate tube in Passive Condensation Heat Exchanger (PCHX). To evaluate the model of heattransfer coefficient for condensation, the Multi-dimensional Analysis of Reactor Safety (MARS) code is used to simulate theexperimental results from PAFS Condensing Heat Removal Assessment Loop (PASCAL). The Shah model, a default modelfor condensation heat transfer coefficient in the MARS code, under-predicts the experimental data from the PASCAL. Toimprove the calculation result, The Thome model and the new version of the Shah model are implemented and compared withthe experimental data.

국제통화제도의 개혁과 G20

조윤제,Cho, Yoon Je 한국개발연구원 2010 韓國 開發 硏究 Vol.32 No.4

세계금융위기의 근본적인 원인은 시장과 제도의 괴리에서 나오는 '제도의 실패'라고 할 수 있다. 특히 현재의 국제통화제도는 무제도(non-system)나 다름없다고 할 수 있다. 현재 당면하고 있는 국제통화제도의 문제점들을 볼 때 개편 방향의 핵심은 (1) 수요 측면에서는 과대한 외환보유고를 축적하려는 인센티브를 어떻게 줄일 수 있을 것인가 하는 것이며, (2) 공급 측면에서는 현재 미국 달러화에 주로 의존하고 있는 제도를 탈피, 보다 다양한 국제통화 혹은 대체적 외화준비자산(SDR을 포함하여)으로 전환해 나가거나 혹은 보다 근본적인 개혁방안으로서 새로운 세계통화(global reserve currency)를 창출하는 것이다. 그리고 (3) 이러한 변화를 뒷받침 하기 위해 필요한 기구적 개편, 특히 IMF의 개혁을 추진하는 것이다. 이러한 개편은 현실적 국제역학관계로 볼 때 오직 점진적으로 일어날 수 있는 것이다. 따라서 현재 세계경제의 안정적 성장을 위해 중요한 것은 이러한 개편을 점진적으로 추진함과 동시에 주요국 간의 거시경제정책공조를 이뤄 나가는 것이다. 이러한 과정을 원활히 해나가기 위해서는 효율적인 세계경제 지배구조를 갖추는 것이 필수적이다. 세계금융위기 이후 출범한 G20 정상회의가 효율적인 협의체가 되기 위해서는 의사결정이 원활히 이루어질 수 있는 방안과 장치를 세워나갈 필요가 있다. 사무국(secretariat) 혹은 그와 유사한 기능을 행사할 수 있는 조직의 설립과 위원회제도 같은 것을 활용할 필요가 있을 것으로 보인다. The recent global financial crisis has been the outcome of, among other things, the mismatch between institutions and the reality of the market in the current global financial system. The International financial institutions (IFIs) that were designed more than 60 years ago can no longer effectively meet the challenges posed by the current global economy. While the global financial market has become integrated like a single market, there is no international lender of last resort or global regulatory body. There also has been a rapid shift in the weight of economic power. The share of the Group of 7 (G7) countries in global gross domestic product (GDP) fell and the share of emerging market economies increased rapidly. Therefore, the tasks facing us today are: (i) to reform the IFIs -mandate, resources, management, and governance structure; (ii) to reform the system such as the international monetary system (IMS), and regulatory framework of the global financial system; and (iii) to reform global economic governance. The main focus of this paper will be the IMS reform and the role of the Group of Twenty (G20) summit meetings. The current IMS problems can be summarized as follows. First, the demand for foreign reserve accumulation has been increasing despite the movement from fixed exchange rate regimes to floating rate regimes some 40 years ago. Second, this increasing demand for foreign reserves has been concentrated in US dollar assets, especially public securities. Third, as the IMS relies too heavily on the supply of currency issued by a center country (the US), it gives an exorbitant privilege to this country, which can issue Treasury bills at the lowest possible interest rate in the international capital market. Fourth, as a related problem, the global financial system depends too heavily on the center country's ability to maintain the stability of the value of its currency and strength of its own financial system. Fifth, international capital flows have been distorted in the current IMS, from EMEs and developing countries where the productivity of capital investment is higher, to advanced economies, especially the US, where the return to capital investment is lower. Given these problems, there have been various proposals to reform the current IMS. They can be grouped into two: demand-side and supply-side reform. The key in the former is how to reduce the widespread strong demand for foreign reserve holdings among EMEs. There have been several proposals to reduce the self-insurance motivation. They include third-party insurance and the expansion of the opportunity to borrow from a global and regional reserve pool, or access to global lender of last resort (or something similar). However, the first option would be too costly. That leads us to the second option - building a stronger globalfinancial safety net. Discussions on supply-side reform of the IMS focus on how to diversify the supply of international reserve currency. The proposals include moving to a multiple currency system; increased allocation and wider use of special drawing rights (SDR); and creating a new global reserve currency. A key question is whether diversification should be encouraged among suitable existing currencies, or if it should be sought more with global reserve assets, acting as a complement or even substitute to existing ones. Each proposal has its pros and cons; they also face trade-offs between desirability and political feasibility. The transition would require close collaboration among the major players. This should include efforts at the least to strengthen policy coordination and collaboration among the major economies, and to reform the IMF to make it a more effective institution for bilateral and multilateral surveillance and as an international lender of last resort. The success on both fronts depends heavily on global economic governance reform and the role of the G20. The challenge is how to make the G20 effective. Without institution

자신을 사랑할 줄 아는 진정한 군자의 자세

조윤제 샘터사 2020 월간 샘터 Vol.609 No.-

지나치지도 모자라지도 않는 태도

조윤제 샘터사 2020 월간 샘터 Vol.602 No.-

딥러닝을 활용한 상용차 질량 추정기 설계

김주형(JooHyung Kim),김도영(DoYeong Kim),정근희(KeunHui Jeong),문철우(ChulWoo Moon) 한국자동차공학회 2019 한국자동차공학회 학술대회 및 전시회 Vol.2019 No.11

兩全의 敎育現場 永東高等學校

趙允濟 대한사립학교장회(구 대한사립중고등학교장회) 1989 私學 Vol.49 No.-