HRM in tourism and hospitality : international perspectives on small to medium-sized enterprises

목차 (Table of Contents)

• CONTENTS
• The Contributors = ⅸ
• Abbreviations = xii
• Introduction / Darren Lee-Ross = xiii
• PART ONE ENVIRONMENT
• 1 Human Resource Management in Tourism's Small Business Sector : Policy Dimensions / Tom Baum = 3
• 2 Flexible Labour and Human Resource Management Practices in Small to Medium-sized Enterprises : The Case of the Hotel and Tourism Industry in Australia / Nils Timo ; Michael Davidson = 17
• 3 Creating and Maintaining a Competitive Advantage / Jay Kandampully = 37
• 4 Employing Graduates in Hospitality Small to Medium-sized Enterprises : Context and Issues / Rick Holden ; Stephanie Jameson = 48
• PART TWO STRATEGY
• 5 Motivation : Theory and Practice / Julia Christensen Hughes = 67
• 6 Information Technology for Human, Resources / Bonnie Barber Canziani = 92
• 7 Absenteeism and Turnover in the Hospitality Industry / Abraham Pizam ; Taylor Ellis = 109
• PART THREE OPERATIONS : BEST PRACTICE
• 8 Inheriting Staff : Managing Change and Building a Team / Amanda Lee-Ross = 135
• 9 HRM Case Studies in Tourism SMEs / Nick Johns ; Szilvia Gyim$$o'$$thy = 155
• 10 Seasonal Workers, Hospitality SMEs and the Employment Environment / Darren Lee-Ross = 173
• Appendix = 194
• Index = 197