서비스기업 종사자의 심리적 임파워먼트와 조직유효성 이 직무성과에 미치는 구조 관계 연구 = A Study on the Structural Relationship in Job Performance due to Psychological Empowerment and Organizational Effectiveness of Employees in Service Corporations

다국어 초록 (Multilingual Abstract)

The purpose of this study is to examine the influence of psychological empowerment (intention, competence, decision-making power, influence) factors and organizational effectiveness (job satisfaction, organizational commitment turnover intention) of outsourcing members of human service companies on jop performance based on the contents discussed in previous studies. The results of this analysis can be summarized as follows: First, psychological empowerment( intention, decision-making power, influence) factors have a positive effect(+) on job satisfaction. Second, psychological empowerment(intention, competence, decision-making power, influence) factors all had positive (+) effects on organizational commitment. Third, psychological empowerment(intention, decision-making power) factors had a negative (-) effect on turnover intention. Fourth, psychological empowerment(competence, influence) factors had a positive effect(+) on job performance. Fifth, the organizational commitment of outsourcing members had a statistically positive effect(+) on job performance. The implication of the study is that organizational commitment than job satisfaction of outsourcing members is more important causal factor in job performance. Therefore, managers can manage more efficiently by trying to improve their work so that members can be immersed in their jobs and thereby improve their job performance.