조직구성원의 문화성향에 따른 조직시민행동의 차이: 조직지원인식의 조절효과와 매개효과 = Relationship Between Employee's Cultural Orientation and Organizational Citizenship Behavior: Focused on Mediation Effect of Perceived Organizational Support

국문 초록 (Abstract)

본 연구는 조직구성원의 문화성향을 수평-개인주의, 수직-개인주의, 수평-집단주의, 그리고 수직-집단주의로 구분하고 측정한 후, 각 문화성향의 점수에 따라 조직지원인식(POS)이 조직시민행동(OCB)의 두 차원인 개별성원 지향 조직시민행동(OCBI)과 조직전체 지향 조직시민행동(OCBO)에 어떠한 방식으로 영향을 미치는지 검증하였다. 본 결과를 요약하면 다음과 같다. 첫째, OCB를 두 차원으로 구분하여 문화성향과의 관련성을 살펴본 결과, 선행 연구결과와 달리 수평/수직-개인주의 성향 점수가 높은 경우에도 수평/수직-집단주의 성향 점수가 높은 경우와 마찬가지로 OCBO 수행과 유의한 정적 관련성을 보였다. 둘째, 수직-개인주의 성향과 OCBI 사이의 관계, 그리고 수평-개인주의 성향과 OCBI/OCBO 사이의 관계를 제외한 문화성향에서 POS는 OCB에 대한 문화성향의 영향을 조절하기 보다는 부분적으로 매개하였다. 이러한 결과는 문화성향의 유형에 따라 OCBI/OCBO의 양상이 달라질 수 있다는 것과, OCBI/OCBO에 대한 문화성향의 효과가 조직구성원의 POS 수준에 따라 문화성향별로 차별적으로 조절되기보다는 대부분의 문화성향에서 POS를 매개로 OCBI/OCBO에 영향을 준다는 것을 시사한다. 본 연구의 함의와 향후 연구 방향에 대해 논의하였다.

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