韓國通信公社 職員의 士氣에 關한 硏究 = with Mokpo Telegraph Office Program Morale factors

다국어 초록 (Multilingual Abstract)

One of the most urgent task for today's organization is to achieve the goal more rationally and efficiently by how to evaluate the will and belief about the work.
The human life is becoming more complex and systematic and the request for efficiency and rationality is elevating.
Consequently, human is becoming more machine-like and slave of organization.
So, the members of organization experience severe discord and frustration.
Furthermore, the team spirit of members have decreased and the personal freedom and equality consciousness have been developed. So, the traditional forced laws and authority can't achieve the aims of organization by voluntary internalizing of member's responsibilities and voluntary carrying out of his own share of work.
The will and belief for the work of organization's members are appeared variably by a variety of factors such as interests and discord among members, lack of understanding about any circumstances.
The study of morale among employees of Mokpo Exchange Office is to examine the problems and to present the reform measure of the factors about the declining morale of employees according to the important role and function of Korea Telecom in the modem society which aims the local information society.
This thesis is composed as follows.
The first chapter, the introduction.
The second chapter, the general theory of morale.
The third chapter, the present condition of Korea Telecommunication.
The fourth chapter, the examination of morale condition.
The fifth chapter, the factors of morale hindrance and reform plan.
The sixth chapter, the conclusion.
The practical examination about the morale level have been carried out by me from Dec. 30, 1991 to Jan. 18, 1992.
I have visited and examined every Depts, sections and rooms directly.
I have examined 5 relay stations and 19 islands branches by mail.
Totally, 4 depts, 1 branch, 17 sections, 5 relay stations, 19 branches are examined and 6 officers are excluded in this examination.
The reason of the above is that I don't know the inner situation of Mokpo Telephone Station and the middle administrators and employees who have deep causal relations receive the reports of idea delivery and handle.
The details of questions are follows.
The personal characteristics of respondents, the present working conditions and the decisive factors of work morale based on the experience, remuneration, working condition, reward and punishment and decisive factors of morale, personnel changes and decisive factor of morale, personal relationship and decisive factors of morale.
I have examined and analyzed the above items and confirmed that the employees' standard of morale is not satisfactory generally.
Especially, the disbelief in the personnel administration about promotion and transfer is remarkably apparent.
Facing the above, this examination presents simply 4 items of reform measure of personnel system which is necessary for improving employees' morale standard.

목차 (Table of Contents)

• 목차 = ⅰ
• 圖表目次 = ⅲ
• ABSTRACT = ⅴ
• 第Ⅰ章 序論 = 1
• 第1節 硏究의 目的 = 1
• 第2節 硏究의 對象 및 範圍 = 2
• 第3節 硏究의 方法 = 2
• 第4節 分析의 設計 = 3
• 第Ⅱ章 士氣에 關한 一般理論 = 5
• 第1節 士氣의 機念 = 5
• 第2節 士氣의 理論과 人間關 = 9
• 第3節 士氣의 調査方法 = 11
• 第4節 士氣調査의 效用性과 抵抗 = 13
• 第Ⅲ章 韓國電氣通信公社의 現況 = 14
• 第1節 通信公杜의 成長과 背景 = 14
• 第1項 通信技術의 環境變化 = 15
• 第2項 公企業으로서의 電話局 特性 = 16
• 第3項 韓國通信의 現代化 = 18
• 第2節 一般現況 = 19
• 1. 組織 = 19
• 第2項 人員 = 20
• 第3項 施設現況 = 21
• 第4項 豫算現況 (1990年 12月 31日) = 24
• 第Ⅳ章 士氣實態調査分析 = 26
• 第1節 調査方法의 節次 = 26
• 第2節 應答者의 社會的 特殊性 = 28
• 第3節 通信公杜의 特殊性 = 29
• 第4節 士氣 決定 要因에 대한 調査分析 = 30
• 第1項 報酬, 勤務條件, 賞罰에 있어서의 士氣 決定要因 = 31
• 第2項 人間關係에 있어서의 士氣 決定要因 = 36
• 第3項 人事移動에 있어서의 士氣 決定 要因 = 41
• 第4項 職務上에 있어서 士氣의 決定要因 = 46
• 第Ⅴ章 士氣沮害要因과 改善方案 = 52
• 第1節 報酬, 勤務條件, 賞罰에 있어서의 士氣沮害要因과 改善方案 = 52
• 第2節 人間關係에 있어서의 士氣 沮害要因과 改善方案 = 53
• 第3節 人事移動에 있어서의 士氣沮害要因과 改善方案 = 54
• 第4節 職務上에 있어서의 士氣沮害要因과 改善方案 = 56
• 第Ⅵ章 結論 = 58
• 參考文獻 = 60
• 附錄 設問紙 = 63