리더의 감독행위가 리더-부하 교환관계(LMX)와 조직시민행동에 미치는 영향 = The Influence of Leader`s Supervisory Behavior on Leader-Member Exchange(LMX) and Organizational Citizenship Behavior

국문 초록 (Abstract)

기존의 리더십연구는 리더의 감독행위에 대한 구성원의 성과로 직무성과, 조직시민행동, 조직몰입 등 부하의 행위와 태도의 관계를 알아보는 것이 주된 연구과제였다. 이들 연구에서 효과적인 리더의 감독행위는 조직 및 개인성과에 긍정적인 영향을 가져오고, 비효과적인 리더의 감독행위는 이직, 일탈행위 등 부정적인 영향을 가져온다는 것이 밝혀졌다. 하지만 리더의 감독행위가 어떤 과정을 통해 부하의 태도와 행위에 어떤 영향을 미치는지에 대한 연구가 부족하였다. 본 연구는 리더의 감독행위가 조직시민행동을 가져오는 과정해석으로 LMX를 매개변수로 제시함으로써 리더의 감독행위에 대한 효과성을 규명하고자하였다. 실증분석 결과에 따르면, 리더의 지원적 감독행위는 LMX와 조직시민행동에 직접적인 영향을 미치는 것으로 나타났고, 리더의 모욕적 감독행위는 LMX에는 유의한 영향을 미쳤으나 구성원의 조직지향 조직시민행동에는 직접적인 영향을 미치지 않는 것으로 나타났다. 즉, 리더의 모욕적 감독행위는 LMX에 부정적인 영향을 미치고, LMX는 개인지향 조직시민행동에 정(+)의 영향을 미친다는 것이다. 또한, LMX는 조직시민행동에 유의한 영향을 미치는 것으로 나타났고, 리더의 감독행위와 조직시민행동과의 관계에서 LMX의 매개효과는 모두 유의한 영향을 미치는 것으로 나타났다. 결론적으로 리더의 감독행위는 LMX를 매개변수로 할 때 조직시민행동을 유발하는 조직의 에너지원으로 작용할 수 있다는 점에서 본 연구가 시사하는 바는 크다 할 것이다.

다국어 초록 (Multilingual Abstract)

Former leadership studies, as a performance of member on leader``s behavior, mainly focused on finding the relationship between leader``s behavior and follower``s attitude and behavior such as job performance, organizational citizenship behavior and organizational commitment. Those were cleared from these studies that effective leader``s behavior brings positive effects to personal and organizational performance and ineffective leader``s behavior brings negative effects such as switch position and deviant behaviors. However, the research that studied if leader``s behavior through what process have a influence on follower``s behavior and attitude was in short. So this study tried to identify the efficiency of leader``s behavior by presenting LMX as a intervening variable, accepting LMX as a process that leader``s behaviors cause organizational citizen behaviors. According to empirical analysis, leader’s supportive behaviors have a direct influence on LMX and organizational citizen behaviors. Leader``s abusive behaviors have a critical effect on LMX, but have no direct effect on member``s OCB-O. That is, this means leader``s abusive behaviors have a negative effect on LMX, LMX has a positive effect on OCB-I. Besides, LMX has a significant effect onorganizational citizen behavior, LMX``s intervening effect has a critical effect on both leader``s supervisory behavior and organizational citizen behaviors. Consequently, when LMX is used as a intervening variables, LMX can be worked as a source of energy causing organizational citizen behavior. This result is so meaningful in this study.

참고문헌 (Reference)

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