The Relationship between Counselor’s Emotional Labor and Psychological exhaustion : The Moderating Effects of Social Support = 사회복지사의 정서노동과 심리적 소진과의 관계: 사회적 지지의 조절효과

다국어 초록 (Multilingual Abstract)

The purpose of this study is to suggest the implications of social welfare workers" understanding of emotional labor and prevention of psychological exhaustion. In order to achieve this goal, I analyzed the effects of the levels of surface acting and deep acting, which are components of emotional labor in social welfare workers in social welfare center, on emotional exhaustion, depersonalization, and lack of sense of personal accomplishment which are components of psychological exhaustion. And I empirically analyzed how emotional labor affects psychological exhaustion, when superior support and fellow support as components of social support play a role as moderating variables. Empirical results show that emotional labor affects psychological exhaustion and social support plays a moderating role. Based on these results, theoretical and policy implications and future research directions are presented.

목차 (Table of Contents)

• Abstract
• Ⅰ. Introduction
• Ⅱ. Theoretical Background
• Ⅲ. Study Design
• Ⅳ. Empirical Analysis
• Ⅴ. Conclusion
• REFERENCES