5개 대학병원들의 의사만족도가 조직몰입도에 미치는 영향

다국어 초록 (Multilingual Abstract)

The present study aimed to survey doctors working in five university hospitals about internal customer satisfaction and organization commitment level in order to identify casual relationships through structure equations. According to the analysis, organization management had the biggest impact on internal customer satisfaction level, and the sooner the factor was named personnel, leadership, job, and compensation, the bigger the impact it had on the level. The research model was generally found to be good in terms of goodness of fit, considering the value of x² calculated as 103.314, the degrees of freedom of 38, GFI 0.924, AGFT 0.868, NFI 0.888, CFI 0.925, and RMSEA 0.086. In conclusion, the internal customer satisfaction level of doctors was significantly proportionate to organization commitment by means of their general satisfaction level, while also being directly proportionate to organization commitment (p<0.05). Meanwhile, statistical significance could not be found when measuring the effects of the doctors’ basic characteristics on the levels of internal customer satisfaction and general satisfaction in hospitals.

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 연구방법
• 1. 연구대상 및 자료수집방법
• 2. 연구모형
• 3. 측정도구 및 자료분석방법
• Ⅲ. 연구결과
• 1. 응답자의 기본적 특성
• 2. 신뢰성 및 타당성 검증
• 3. 연구모형 평가 및 분석결과
• Ⅳ. 고찰 및 결론
• REFERENCES

참고문헌 (Reference)

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