조직 내 무례함의 경험이 지식공유의도에 미치는 영향: 협력적 조직풍토 인식과 개인성격의 조절효과를 중심으로 = The Relationship between Workplace Incivility and the Intention to Share Knowledge: The Moderating Effects of Collaborative Climate and Personality Traits

다국어 초록 (Multilingual Abstract)

The purpose of this study is to explore the relationship between the experience of workplace incivility and the intention to share knowledge. Additionally, this study explores the moderating effect of collaborative climate and individual personality traits on the relationship between them. Reliability tests, correlations and hierarchical multiple regressions analysis were employed to investigate the research hypotheses. The results of this study showed a negative relationship between the experience of workplace incivility and the intention to share knowledge. Additionally, this study showed the moderating effect of collaborate climate and individual personality trait, conscientiousness, on the relationship between the experience of workplace incivility and the intention to share knowledge. Implication for future research includes further development of workplace incivility measurement tools for Korean settings. In addition, providing orientation and training sessions about the concept of workplace incivility, and developing interventions for workplace incivility to prevent its prevalence in organizations are suggested for the practitioners.

국문 초록 (Abstract)

본 연구는 조직 내 무례함의 경험이 조직 구성원의 지식공유 의도에 미치는 영향을 조사하는데 그 목적이 있다. 특히 본 연구는 두 변수의 관계에 있어 협력적 조직풍토 인식과 개인성격의 조절효과를 탐색하였다. 자료 분석을 위한 데이터는 22개의 국내기업에서 수집되었으며, 가설 검증을 위해 476개의 설문응답결과를 분석하였다. 설문지는 조직 내 무례함의 경험, 지식공유의도, 협력적 조직문화 인식, 개인성격, 그리고 인구통계학적 설문문항을 포함하여 구성하였다. 신뢰도와, 상관관계, 확인적 요인분석, 위계적 다중회귀분석을 수행하여 가설을 검증하였다. 분석결과, 조직 내 무례함에 대한 경험과 지식공유의도 사이에는 부정적인 관계가 있는 것으로 확인되었다. 추가적으로, 조절변수인 개인의 성격 특질 중 성실성(conscientiousness)과 협력적 조직풍토에 대한 인식이 두 변수간의 관계를 조절하는 것으로 확인되었다. 연구결과는 조직 내 지식공유의 활성화를 위해 조직 내 무례함에 대한 관리의 필요성을 시사한다. 향후 조직 내 무례함과 관련하여 국내정서와 현실을 반영한 지표의 개발이 요구되며, 추가적으로 조직 내 무례함의 부정적 영향에 대한 연구들이 수행될 필요가 있다.

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