The purpose of this study was to examine the effect of participation and commitment in decision making on satisfaction. Previous research have shown that the participation in decision making is positively correlated with satisfaction. However, it has ...
The purpose of this study was to examine the effect of participation and commitment in decision making on satisfaction. Previous research have shown that the participation in decision making is positively correlated with satisfaction. However, it has not been clearly demonstrated that the participation in decision making has a causal effect on satisfaction.
Following hypotheses were postulated:
(1) Group members' satisfaction is greatest with complete participation. When members have participated in only one phase of decision making, their satisfaction is greatest when that phase involves final choice of alternatives.
(2) Group members' satisfaction is greater when group members are committed to carry out the actions dictated by their decisions than when they are not so committed.
A 4(participation) × 2(commitment) factorial design was used in this experiment. Participation in only one of three decision-making phases (generation, evaluation, or choice) constituted partial participation, in contrast to complete participation. Group members were committed or not committed to carrying out the decisions reached. The subjects in this experiment were 48 undergraduate students, and they were randomly assigned to one of the eight experimental treatments. Sixteen laboratory groups, each consisting of three members, were arranged to discuss structured decision issues.
The data were analyzed using 4(generation, evaluation, choice, participation) × 2(commitment, non commitment) analyses of variance(ANOVA).
Results were as follows:
(1) Group members' satisfaction was greatest with complete participation. With partial participation, satisfaction was greatest in the choice phase.
(2) Group members' satisfaction was greater under commitment condition.
Both the hypotheses were supported. Based on the results from this study, it is proposed that the more employee participate in work related decisions, the more they are satisfied with their decisions.