직장무례와 이직의도 간 관계에 대한 메타분석적 연구 = A Meta-Analytic Study of the Relationship between Workplace Incivility and Turnover Intention

다국어 초록 (Multilingual Abstract)

The present study was a meta-analysis of 12 Korean studies conducted to integrate the relationship between workplace incivility and turnover intention. The results show a medium-sized positive relationship between workplace incivility and turnover intention. Moreover, the magnitudes of the relationship were contingent upon various moderators. First, the sources of incivility differentiated the effect sizes in that incivility from internal customers showed the strongest relationship with turnover intention. Second, a larger effect size was observed when multiple concepts were measured as opposed to a single incivility concept. Publication bias was not observed, as the confidence intervals were mostly overlapped depending on the sources of publication. This study is the first attempt to provide a comprehensive review of the current status regarding the Korean research on the relationship between incivility and turnover intention. Practical implications were also suggested on how to reduce turnover intention. Finally, limitations and future research directions were discussed.

참고문헌 (Reference)

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