텍스트 증강 기법과 전이학습을 활용한 의도 분류 방법 제안 = Proposal of An Intent Classification Method using Text augmentation Techniques and Transfer Learning

다국어 초록 (Multilingual Abstract)

Intent classification is the first step of task-directed chatbots and is an important phase in performance improvement. However, task-oriented chatbots are limited by a lack of data for specific domains. The purpose of this study is to solve the problem of data limitation by utilizing text augmentation techniques and transfer learning. Previously, studies using transfer learning and text augmentation techniques existed, but it was difficult to find studies applicable to various domains. This study proposes a text augmentation technique and transfer learning method applicable to various domains. For the experiment, less than 10,000, 20,000, and 30,000 data were constructed according to the ratio of actual utterance intentions in 8 domains. As a result of the experiment, although differences existed depending on the domain, it was confirmed that the method proposed in this study was excellent for all 8 domains. It was confirmed that the accuracy for the 8 domains improved by 10%, 3.4%, and 1.9%, respectively on average with the decreasing size of the training data, and the F1-Score improved by 30%, 12%, and 7.5%, respectively on average.