1 백림정, "호텔 이용객의 고객경험이 긍정적 감정, 고객감동, 재방문의도에 미치는 영향 연구" 한국호텔외식관광경영학회 24 (24): 19-39, 2015
2 이혜경, "임상간호사의 공감역량에 미치는 융합적 영향요인" 한국융합학회 6 (6): 15-22, 2015
3 김은옥, "일부병원 외래환자의 병원 선택 동기, 병원 만족도와 재이용 의도에 관한 연구" 병원간호사회 10 (10): 145-159, 2004
4 이상식, "성공적인 고객 경험 관리를 위한 서비스 경험 실사 - 커피전문점 적용 사례 연구 -" 대한경영학회 25 (25): 529-543, 2012
5 배현숙, "공항 이용객의 고객경험, 고객만족, 고객감동, 재방문의도에 관한 구조적 관계 연구" 사단법인 아시아문화학술원 7 (7): 709-730, 2016
6 Coulter A, "The point of care measures of patients' experience in hospital: Purpose, methods and uses" The King's Fund 2009
7 Song ES, "The factors of empathy for older patient in general hospital nurses" Seoul University 2015
8 Wagner W1, "Patients' satisfaction with different modalities of prostate cancer therapy--a retrospective survey among 634 patients" 31 (31): 3903-3908, 2011
9 Lehto US, "Patient experiences at diagnosis and psychological well-being in prostate cancer:A Finnish national survey" 19 (19): 220-229, 2015
10 Seo MJ, "Patient experience evaluation 'START' .. to be able to score well, we should emphasize round experience, staff experience" Mediphrma news
1 백림정, "호텔 이용객의 고객경험이 긍정적 감정, 고객감동, 재방문의도에 미치는 영향 연구" 한국호텔외식관광경영학회 24 (24): 19-39, 2015
2 이혜경, "임상간호사의 공감역량에 미치는 융합적 영향요인" 한국융합학회 6 (6): 15-22, 2015
3 김은옥, "일부병원 외래환자의 병원 선택 동기, 병원 만족도와 재이용 의도에 관한 연구" 병원간호사회 10 (10): 145-159, 2004
4 이상식, "성공적인 고객 경험 관리를 위한 서비스 경험 실사 - 커피전문점 적용 사례 연구 -" 대한경영학회 25 (25): 529-543, 2012
5 배현숙, "공항 이용객의 고객경험, 고객만족, 고객감동, 재방문의도에 관한 구조적 관계 연구" 사단법인 아시아문화학술원 7 (7): 709-730, 2016
6 Coulter A, "The point of care measures of patients' experience in hospital: Purpose, methods and uses" The King's Fund 2009
7 Song ES, "The factors of empathy for older patient in general hospital nurses" Seoul University 2015
8 Wagner W1, "Patients' satisfaction with different modalities of prostate cancer therapy--a retrospective survey among 634 patients" 31 (31): 3903-3908, 2011
9 Lehto US, "Patient experiences at diagnosis and psychological well-being in prostate cancer:A Finnish national survey" 19 (19): 220-229, 2015
10 Seo MJ, "Patient experience evaluation 'START' .. to be able to score well, we should emphasize round experience, staff experience" Mediphrma news
11 Richter JP, "Patient experience and hospital profitability: Is there a link?" 42 (42): 247-257, 2017
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17 Schmitt BH, "Experiential Marketing: How to get customers to sense, feel, think, act relate to your company and brands" The Free Press 1999
18 Trevizan MA, "Empathy in Brazilian nursing professionals: A descriptive study" 22 (22): 367-376, 2015
19 La Monica EL, "Empathy and nursing care outcomes" 1 (1): 197-213, 1987
20 Desbrough J, "Developing a positive patient experience with nurses in general practice: An integrated model of patient satisfaction and enablement" 2017
21 Elaine L. La Monica, "Construct validity of an empathy instrument" Wiley-Blackwell 4 (4): 389-400, 1981
22 Institute of Medicine, "Committee on quality of health care in america. crossing the quality chasm: A New Health System for the 21st Century" National Academy Press 2001
23 Mortier AV, "Authentic leadership and thriving among nurses: The mediating role of empathy" 24 (24): 357-365, 2016
24 Lim JR, "AI era. A job to survive?. The ability to communicate and empathize" JoongAng Daily
25 Park ES, "A study on the empathy of pediatric nurses" 3 (3): 142-153, 1997
26 Choi MJ, "A study on implementation of customer experience management in hospital management-focusing on walk-through audit at a general hospital in Pusan" Kyungsung University 2012
27 Lee MA, "A comparative study of patients' and nurses'perceptions of the quality of nursing services, satisfaction and intent to revisit the hospital: A questionnaire survey" 44 (44): 545-555, 2007
28 Health insurance review & assessment service, "2017 Patient Experience" Health insurance review & assessment service