병원의 지적자본이 진료 및 재무 성과에 미치는 영향

다국어 초록 (Multilingual Abstract)

Objectives : This study applied the research model of Bontis (1998), which has been used to investigate everything from business corporations to hospitals in Korea, examined its generalizability and attempted to verify which factors of the intellectual capital affects organizational performance, represented by indicators for the clinical and financial performance of hospitals. Methods : Primary data for the study were collected from 91 general hospitals through self-administered questionnaires, and secondary data on clinical and financial performance of hospitals were collected form existing statistics. Collected data were analyzed with SPSS 11.5 (ver.) and AMOS 18.0 (ver.). Results : It was found that only human capital and customer capital had indirect effects on hospital performance. It was also revealed that structural capital had a direct effect on clinical performance, and an indirect effect on financial performance. Conclusions : This result means that there is a need to individually consider both the clinical performance and financial performance when measuring the organizational performance of a hospital, and it also shows that positive improvement in the clinical performance can contribute to the improvement of the financial performance through this process.

목차 (Table of Contents)

• Ⅰ. 서론
• 1. 연구의 배경 및 필요성
• Ⅱ. 연구방법
• 1. 연구모형
• 2. 연구변수의 측정
• 3. 연구대상 및 자료수집
• Ⅲ. 연구결과
• 1. 응답기관의 기본적 특성
• 2. 신뢰성 및 타당성 검증
• 3. 연구모형 평가
• Ⅳ. 고찰
• 1. 연구결과에 대한 고찰
• 2. 연구의 제한점 및 제언
• Ⅴ. 결론
• REFERENCES

참고문헌 (Reference)

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