정보서비스 개선을 위한 고객의 소리(VOC) 활용방안에 대한 연구

이선희,황혜경,김지영,Lee, Seon-Hee,Hwang, Hyekyong,Kim, Ji-Young 한국도서관정보학회 2015 한국도서관정보학회지 Vol.46 No.1

본 논문의 목적은 고객의 소리(Voice of the Customers: VOC)를 활용하여 고객만족서비스를 제공하는데 있다. VOC는 정보서비스를 제공하는 기관들에게 고객만족도 제고와 정보서비스 개선을 위한 의사결정에 영향을 미치는 중요한 정보이다. K연구원은 과학기술분야 정보서비스인 NDSL을 이용하는 고객들의 요구, 건의사항 등의 고객의 소리를 VOC통합관리시스템(VCMS)으로 관리하고 있다. 본 연구는 지난 25개월 간 VOC통합관리시스템에 축적된 VOC 1,738건을 분석하여 정보서비스 개선방안을 제안하였다. 본 논문의 결과는 도서관이나 정보센터가 VOC를 반영한 정보서비스를 제공하고자 할 경우 기초자료로 활용될 수 있을 것으로 기대된다. The purpose of this study is to provide users with satisfactory information services that are utilizing Voice of the Customers(VOC). Voice of the Customers(VOC) toward organizations that provide information services is important information for decision-making to improve customer satisfaction and information services. K institute manages customer requests and feedbacks for NDSL(National Digital Science Library) using the Voice of the Customer Management System(VCMS). In this study, we analyzed the total number of 1,738 VOCs and suggested improvement strategies for information services. The results can be utilized as basic information by libraries and information centers that provide information services through analysis of VOC.

수막새의 동범와(同范瓦)에 대한 검토 - 월성해자 출토 단판연화문 수막새를 중심으로 -

이선희,Lee, Seonhui 국립문화재연구원 2006 헤리티지:역사와 과학 Vol.39 No.-

경주 월성은 파사니 사금(婆裟尼師今)때 축조된 신라의 왕성으로서 정치적 군사적으로 매우 중요한 역할을 했던 유적이다. 그러한 월성을 에워싸고 있는 월성해자는 전시(戰時)에는 적으로부터 성을 보호하는 방어적 역할과 함께 통일신라시대에 이르러서는 조경의 역할을 담당한 시설물이다. 월성해자 유적의 발굴은 1985년부터 시작되어 현재 까지 이어지고 있으며, 수많은 유물들이 출토되고 있다. 그 중 다량 다종의 수막새들은 신라 초기부터 통일기를 거쳐 그 이후 시기까지 신라시대 막새의 변화 양상을 보여주는 중요한 자료로서 그 가치는 매우 높다 할 수 있다. 기와는 왕궁(王宮), 사찰(寺刹), 산성(山城) 등 국가적인 사업으로 이루어진 건물에서부터 일반적인 기타 건물지까지 가장 널리 사용되었으며, 수량에서도 다른 유물들에 비해 절대적인 우위를 차지하고 있다. 그럼에도 지금까지의 연구 성과는 가장 취약한 분야로 남아있으며, 앞으로 연구되어야 할 과제들이 무궁하게 남아있는 분야라 할 수 있다. 최근 수많은 발굴을 통한 기와 수량의 급격한 증가와 함께 활발한 연구가 이루어지고 있으나, 일반적인 문양의 계보와 제작과정 등에 한정되어 진행되어 온 것이 사실이다. 이에 여기서는 월성해자 출토 단판연화문 수막새를 대상으로 동범와에 관한 판별을 하고자한다. 그 동안 유사와(類似瓦), 동형와(同形瓦)등으로만 판단되었던 막새들의 세부적 특징을 비교해 "동범와"임을 정확히 확인하고자 한다. 동범와에 관한 정확한 판단방법, 동범와로 묶인 형식의 시간적 순서 배열과 동범와가 출토되는 위치 등을 파악함으로써 동범와 판별에 대한 중요성을 강조하고자 한다. 그 결과 다종의 수막새에서 하나의 범(范)으로 찍어낸 막새, 즉 동범와를 판별할 수 있었으며 이러한 동범와들은 출토위치에서 다시 하나로 묶이는 공통점이 확인된다. 동범와의 출토위치를 통해 월성해자의 시기적인 변천이 어떻게 이루어 졌는지와 주변유적인 안압지와의 연관성도 살펴볼 수 있다. 현재 와범이 확인되지 않아 역으로 막새들의 세부적 특징을 비교해 동범와를 파악할 수 밖에 없는 실정이 다. 하지만 여기서는 동범와라는 용어사용에 있어 동범요소의 정확한 확인 후에 사용되어져야 함을 강조하고, 월성해자 동범와를 통해 월성해자의 지역별 시기를 알아보았다. Wolseong in Gyeongju is a historic fortress site of Silla constructed under the reign of Pasanisageum that played politically and militarily important roles. The moat surrounding Wolseong had a function of protecting the fortress in wartimes but became a part of gardening in the unified Silla era. Lots of relics have been excavated from Wolseong moat since 1985. Among them a great number and kinds of convex roofing tiles are regarded as invaluable sources to show different aspects of Silla, from its earlier time through to the unified and on. Roofing tiles were widely used for national buildings such as royal palaces, temples and fortresses and even for other popular architecture and have been dug out a lot more than any other relics. Research on them, however, has been done poorly. Vigorous study is in progress with increasing number of roofing tiles coming from many recent excavations, though it has been limited to the studies on general genealogy of patterns and manufacture processes. Thus this essay seeks to find which are dongbeomwas, roofing tiles of a same mold, out of convex tiles with the pattern of a unilobed lotus flower dug out of Wolseong moat. It also attempts to identify dongbeomwas by examining detail characteristics of roofing tiles which have been confusingly termed as yusawa, similar roofing tiles, or donghyeongwa, roofing tiles of the same shape. The significance of identifying dongbeomwas could be emphasized by various facts resulting from researches on dongbeomwas; the ways to identify them correctly, their time sequence and their excavated sites. In conclusion, dongbeomwas were identified out of many kinds of convex tiles. If they were excavated from the same site, they share some common features. The sites where they were dug out also tell what changes were made with passage of time and what relations they had with neighboring Anapji. Since roofing tile molds haven't been found yet, the only way to identify dongbeomwas is to examine details of roofing tiles. Dongbeomwas excavated in Wolseong moat help to discuss the time of each district of it. Meanwhile it should be noted that the term 'dongbeomwa' be used only after exact examining.

항암(抗癌) 및 면역효과(免疫效果)에 복분자약침(覆盆子藥鍼)이 미치는 영향(影響)

이선희,이병렬,Lee, Seon-Hee,Lee, Byung-Ryul 대한침구의학회 2000 대한침구의학회지 Vol.17 No.1

To study the effects of anti-cancer, anti-metastasis and immune response improvement effects of aqua-acupuncture with Rubi Fructus infusion solution, we used Rubi Fructus infusion solution(taken by water-alcohol method) put into Chung-wan (CV12) and Chok-Samni(ST36) of BALB/c or C57BL/6 which are corresponding to humanbody. We observed the cytotoxicity, the effect on the expression of MMP-9 gene, the ability to control cancer cell proliferation, change of body weight, surviving number, median surviving time, increase of life span, changes in amount of leukocyte, erythrocyte, platelet, total protein, creatinine, glucose and LDH, weight of spleen, number of pulmonary colony, histological analysis on tissue metastasis of lung and liver, splenic cell proliferation, the expression of cytokine gene, the number of $CD4^+$, $CD8^+$, $CD19^+$ and NK cell, and concluded like this. The results were obtained as follows : 1. Effects of Anti-cancer 1) The cytotoxicity about B16-F10 cell line of $2^0$, $2^{-1}$, $2^{-2}$, $2^{-3}$, $2^{-5}$, $2^{-6}$, $2^{-7}$, $2^{-8}$ diluent groups in Rubi Fructus infusion solution treatment was inhibited significantly, compared with control group. 2) The cytotoxicity about HT1080 cell line of $2^0{\sim}2^{-8}$ diluent groups in Rubi Fructus infusion solution treatment was inhibited significantly, compared with control group. 3) The effect on expression of MMP-9 gene was inhibited significantly in all the sample groups, compared with control group. 4) The effect on the control-ability on the cancer cell proliferation showed cytotoxicity significantly in $2^0$, $2^{-1}$, $2^{-2}$, $2^{-3}$, $2^{-4}$, $2^{-5}$, $2^{-6}$, $2^{-7}$, diluent groups. 2. Effects of Anti-metastasis 1) S-180 cancer cell line transplants in BALB/c mice were inhibited significantly in weight increase in all the sample groups, compared with control group. The surviving number increased in almost sample groups, except one group put into Chok-Samni(ST36) with 20% Rubi Fructus infusion solution treatment group that showed same number of the control group. 2) S-180 cancer cell line transplants in BALB/c mice showed high MST significantly in almost sample groups, compared with control group. But one group put into Chok-Samni(ST36) with 20% Rubi Fructus infusion solution showed low MST than control group. 3) The group injected in vein with B16-F10 cancer cell line in C57BL/6 mice showed increased ILS than control group significantly in anti-metastasis test. 3. Effects of Immune response improvement 1) The group injected in vein with B16-F10 cancer cell line in C57BL/6 mice were increased significantly in the number of leukocyte and glucose, and decreased significantly in the amount of platelet and LDH, compared with control group. However, there's no significant increase or decrease in number of erythrocyte, total protein and creatinine. 2) We couldn't find any significant relation in spleen weight of the sample group. 3) In pulmonary colony, sample group was decreased significantly, compared with control group. 4) Histological analysis of sample group inhivited compared with that of control group in both of lung and liver. 5) In immune system, all the sample groups showed having more relevancy to the effect on splenic cell proliferation than normal group. 6) Cytokine gene increased in almost sample groups, except one group treated with $50{\mu}g/m{\ell}$ Rubi Fructus infusion solution on IL-12. 7) In flow cytometry there's no significant relation in number of $CD8^+$ cell, however, the number of $CD4^+$, $CD19^+$ cell and NK cell in sample group had more relation than in control group. Above the results showed that aqua-acupuncture of Rubi Fructus solution has effects of anti-can

소비가치 이론에 의한 병원선택 요인 연구

이선희,Lee, Sun-Hee 대한예방의학회 1997 예방의학회지 Vol.30 No.2

This research is based on the Consumption Values Theory proposed by Sheth(1991). The purpose of this research is finding the factors related to the process of hospital choice. The expectation of six hospital outpatients 600 was analyzed by six consumption values categories: functional value, social value, emotional value, rarity value, condition value, health related values. The main results of this research is as following; 1. In the result of factor analysis 22 consumption value factors which affect the hospital preference were extracted; kindness/clearness, service speed, comfort of space, technical competence in functional values, high income/active social life, low income/blue collar unmarried/man, middle aged/big family, woman/married, introvert in social values, high-class, comfort, reliability in emotional value, newness, classiness in rarity value, social relationship, close to residence, social reputation in conditional values, priority on health, health behavior, active sense of value on health in health related values. 2. The difference of consumption values among hospital types were analyzed. The critical factors in reference for corporate hospitals newly established were kindness/clearness, service speed, convenience, classiness, comfort, and newness. University hospitals were preferred by the factors of reliability, and social reputation. In general hospital, convenience and close to residence were critical factor. 3. In logistic regression, age, marital status, education level and income as socio-demographic variables were significantly related to general hospital choice. Also service speed and close to residence were positively and high income/active social life and high class value were negatively related to general hospital choice. On university hospital choice, age and marital status, education show posive relationship whereas income showing negative relationship. Kindness/clearness, service speed, comfort of space, unmarried/man, comfortable feeling, newness and close to residence showed negative relationship with university hospital selection whereas technical competence, reliability in emotional value, classiness in rarity value, social relationship in functional values showed positive relationship. Lastly kindness/clearness, comfort of space, high income/active social life, unmarried/man, high-class, comfort and newness were positively related to corporate hospitals newly established choice in contrast to negative relationship in reliability in emotional value and classiness. In summary, we found that hospital user also choose to hospital in base of various consumption value. Further studies to investigate the hospital consumer behavior will be needed.

딥러닝 기반 교량 손상 추정 기술을 활용한 종합성능평가 개선 방안 도출

아놀드 잔 비탕홀(Arnold Jan Bitangjol),이강혁(Lee, Kanghyeok),이의덕(Lee, Euideok),신도형(Shin, Do Hyoung) 대한토목학회 2021 대한토목학회 학술대회 Vol.2021 No.10

국내외 사례비교를 통한 디지털장서 개발정책 동향 연구

이선희,유수현,Lee, Seon-Hee,Yoo, Su-Hyeon 한국도서관정보학회 2008 한국도서관정보학회지 Vol.39 No.4

정보환경의 급속한 변화로 도서관은 디지털시대에 적합한 장서개발정책 수립을 위하여 아날로그자원 위주에서 디지털자원을 고려해야 하는 시점에 이르렀다. 그러나 물리적으로 정형화된 형태를 가진 아날로그자원과 달리 디지털자원은 물리적 매체에 고정되지 않고 소유가 아닌 접근이용 라이선스만을 부여받는 특성을 가지고 있어서 각 도서관은 수집과 보존을 위한 디지털장서 개발정책을 세우는데 어려움을 겪고 있다. 특히 국가의 지적문화유산을 수집하고 보존하여 다음 세대로 전하는 임무를 갖고 있는 국립도서관들은 고유기능 유지에 있어 심각한 도전을 받고 있다. 본 논문은 이러한 문제를 극복하기 위해 다양한 시도를 하고 있는 국내외 국립도서관들의 디지털장서 개발정책을 비교 분석함으로써 디지털장서 개발정책의 핵심요소를 도출하고자 한다. Due to the rapid changes of information environment, the libraries are needed to consider not only analog resources but also digital resources for collection development policy to fit the digital age. However, the libraries have difficulties to build digital collection development policy for collecting and archiving the digital resources because different from the analog resources, characteristics of digital information resources are not contained in physical medium and not allowed ownership but remote access by licensing. Especially, national libraries that have the mission to collect, preserve and transmit knowledge and cultural heritage to the next generation face even more serious challenges. This study intends to figure out the core elements of digital collection development policy through comparison of domestic and overseas national library policies tried to overcome the difficulties.

다중회귀분석을 이용한 서울시 1인 가구의 연령별 분포요인에 관한 연구

이선희,윤동현,고준환,Lee, SunHee,Yoon, DongHyeun,Koh, JuneHwan 한국공간정보학회 2015 한국공간정보학회지 Vol.23 No.3

최근 몇 년간 서울시는 총 인구 수가 꾸준히 감소하고 있으나, 소형가구의 증가로 인해 총 가구 수는 증가하는 양상을 보이고 있다. 수도권 내 소형가구는 2010년 기준 전체가구의 44%를 차지하고 있으며, 통계청에서는 2020년에는 전국의 1인 가구 수가 전체가구의 약 30%이상을 차지할 것이라고 예상하였다. 1인 가구 관련 선행연구에 따르면 1인 가구가 연령별로 선호하는 주택유형이나 주변 환경 등이 다르게 나타나며, 본 연구에서는 연령별 차이가 1인 가구의 공간적 분포로 이어질 것이라는 연구가설을 제시하고자 한다. 따라서 1인 가구의 공간적 분포 요인이 되는 시설들을 대상으로 네트워크에 기초한 서비스 권역 분석 후 도출된 면적을 공간적 단위의 면적 비율로 계산하여 이를 독립변수로 적용한 다중회귀분석을 실시하였다. 공간적 단위는 서울시 집계구이며, 이를 토대로 연령별 1인 가구 수와 분포요인간의 상호작용을 살펴보았다. 또한 더미변수로 서울시 공간권역인 도심권, 동북권, 동남권, 서북권, 서남권으로 설정하고 각각의 권역별 결과를 도출하였다. 그 결과, 연령별로 주로 분포하고 있는 공간권역이 각기 다르게 나타났으며, 20대는 대학가 근처 주택, 30대는 전월세 주택, 40~50대는 월세주택, 60대 이상은 연면적 $40m^2$ 이하의 주택을 선호하는 것으로 나타났다. 이와 같이 1인 가구는 연령별로 선호하는 주택환경이 다르기 때문에, 이를 고려한 주택정책이 제시되어야 할 것이다. While the number of total population in Seoul has been on the constant decline for the last few years, the number of household has increased due to the rising tendency of the smaller households. In 2010, the small households in the metropolitan areas accounted for 44% of the entire households, and Statistics Korea has reported that one person household, which will take up more than 30% of the whole household, will have been the most common type of household by 2020. This reason of rise will be differently shown according to age like the preferred housing type or surrounding environments, this research is suggest to research hypothesis that distinction of age leads to the spatial distribution of one person household. Therefore, this research is to exercise a multiple regression analysis targeting on the facilities, which become the spatial distribution factor of one person household, with the independent variable gained from the concluded area calculated with the area ratio of the spatial unit followed by the service area analysis based on network. The spatial unit is the census output of Seoul, and based on this the interaction between the number of one person household according to age and the factors of its distribution. Also, the spatial regions - downtown, northeast, southeast, northwest, southwest - are designed as dummy variables and the results of each region are found out. As a result, the spatial regions occupied according to age are found to be varied - people in their 20s prefer housings near the college, 30s lease or the monthly rental housings, 40s the monthly rental housings, and over 60s the housing with the floor area of less than $40m^2$. Likewise, one person household has different types of housing environments preferred according to age, and thus a housing policy concerning this will have to be suggested.

간호대학생의 기관절개관 관리에 대한 지식, 술기 및 지각된 수행정도와의 관계

이선희,김순희,Lee, Sun Hee,Kim, Soon Hee 한국데이터정보과학회 2016 한국데이터정보과학회지 Vol.27 No.2

본 연구는 졸업학년 간호대학생의 지식, 간호술기, 지각된 수행 정도를 알아보기 위해 시행되었다. 핵심간호술기 checklist와 질문지를 이용하여 D광역시 졸업학년 간호대학생 90명을 대상으로 2014년 9월 4일부터 2014년 9월 22일까지 시행하였고, SPSS/WIN 23.0을 이용하여 기술분석, 상관관계분석을 하였다. 연구결과 손 씻기 지식은 간호술기, 지각된 수행 정도와 정적 상관관계가 있는 것으로 나타났으며 간호술기에서 손 씻기가 가장 취약한 것으로 나타났다. 그리고 가장 수행이 잘 되는 항목은 [내관을 과산화수소수 용액 (과산화수소수: 생리식염수=1:2)에 담가놓는다]로 멸균제품과 환자로부터 오염된 제품을 제거하는 부분인 것으로 조사되었다. 따라서 멸균과 손 씻기 등의 감염에 대한 지식이 행위로 이어지도록 구체적 동기와 인지를 유발하는 경험적 학습이 요구된다. This study was to search the relationship among knowledge, nursing skill, perceived performance in graduating nursing class. The participants were 90 members of to graduating nursing class in D city. Data were collected from September 4, 2014 to September 22, 2014 using a questionnaire and core nursing skills checklists. Data analysis was done with SPSS/WIN 23.0 using descriptive statistics and Pearson correlation. It found that knowledge of hand washing had a positive correlation between the nursing skill and perceived performance. The most vulnerablenursing skill was hand washing. The best nursing skill was sterilization and withdrawing contaminated products from the patient (Place the inner tube immersed in a solution of hydrogen peroxide). Based on the findings of this study, activating prior knowledge needs to be stressed. Thus, it would be necessary to include more effective motivation in designing experiential education program for cognitive performance.

Coronavirus Disease 2019, 백신의 시대를 조망한다

이선희,Lee, Sun-Hee 한국보건행정학회 2021 보건행정학회지 Vol.31 No.1

With this as a momentum of approval Pfizer vaccine against coronavirus disease 2019 (COVID-2019), it is changed to the era of vaccine rapidly. Most countries are trying to reserve effective vaccines and inoculate vaccines into high-risk populations for achieving community immunity. I reviewed several vaccine-related issues to be confronted for moving up to the end of COVID-2019: the efficacy and effectiveness of the approved vaccines, the priorities for vaccination into target groups, side effects, and distrust towards COVID-2019 vaccines. Evidence-based decision-making in the policy process and collaboration with professional groups are the most effective strategies for driving successful vaccination policy.

하루를 건강하게 하는 아침식사

이선희,Lee, Seon-Hui 한국건강관리협회 1996 건강소식 Vol.20 No.10