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Ahsung Kim(김아성),Geumok Im(임금옥),Huigon Jung(정희곤) 한국컴퓨터정보학회 2017 韓國컴퓨터情報學會論文誌 Vol.22 No.9
The purpose of this study is to suggest the implications of social welfare workers" understanding of emotional labor and prevention of psychological exhaustion. In order to achieve this goal, I analyzed the effects of the levels of surface acting and deep acting, which are components of emotional labor in social welfare workers in social welfare center, on emotional exhaustion, depersonalization, and lack of sense of personal accomplishment which are components of psychological exhaustion. And I empirically analyzed how emotional labor affects psychological exhaustion, when superior support and fellow support as components of social support play a role as moderating variables. Empirical results show that emotional labor affects psychological exhaustion and social support plays a moderating role. Based on these results, theoretical and policy implications and future research directions are presented.